I've now purchased a sectional and a table from Furniture City and we're thinking about some where down the road (possibly) purchasing another bedroom set from them as well. I'm basically a Furniture City spirit guide, here to tell you about the journey you are about to go on. Like many furniture stores in El Paso, the second you cross the threshold, an associate will approach you, introduce themselves, ask if you know what you're looking for, ask if you've ever been to Furniture City before, tell you if you need any help just ask, and then they will NEVER leave you. Some are a little more pushy than others and constantly trying to tell you how great every couch is that you look at. Personally, if someone is going to follow me around, I prefer the person that takes a back seat and only speaks up when I have actual questions... not when I'm just chillin' out, maxin' on the softest mattress I could find. And honestly, if I'm "just looking", I prefer someone who doesn't follow me so closely (maybe have yourself a seat on a couch two couches away). But then there's also the associates here that start off super pushy, but after they follow me around for ten minutes they seem to get anxiety, thinking I'm not about to buy (or I'm not buying fast enough) so they're having an inner battle wondering if they should stay with me and hope I buy something or if they should just jump on to the next customer that walks into the store. Those ones wouldn't bother me so much if they didn't start out so pushy. And I get it, they're commission, but I don't always feel like the customer service is all there. For instance, after buying the couch, we realized we hadn't gotten the measurements for it and they didn't have it online so we figured, what the heck... let's just go in and ask for the measurements. As soon as the first associate that approached us, realized we weren't there to buy, he kind of disappeared into the abyss (even though the store was pretty empty and he couldn't have possibly had anything else to do that. very. second.). I tracked him down again anyways. All that being said, Irma is ah-mazing! We actually ended up buying both the couch and table through her. FC has decent to good prices, but she always finds the best deals for us. Awesome! She's friendly and she really seems to feed of her customer's energy. When we walk in with a "We know exactly what we want so don't try to sell us on it (or anything else), it's already sold" attitude, she doesn't play games. If we're being very straight to the point, so is she. If we're walking around lingering, so is she. Nothing ever feels pushy which I appreciate so much. Ask for Irma if you're shopping or browsing here. The customer service at this place is pretty much the most important factor to me, but it's worth noting that the offer a wide variety of furniture, the furniture is quality stuff, their website doesn't show a fraction of what they offer (or prices... kind of ridic), delivery isn't expensive, they offer a 5 year warranty with pricing based on the cost of the piece, and they get your furniture to you as quickly as possible. read more

Furniture City - You have arrived - Furniture Stores Near Me - El Paso, Texas

Charles provided excellent customer service. He was attentive and provided thorough information.

I loved my visit at furniture city! This was all because Martin helped me he gave me one of the BEST services I've ever had I will come back to furniture city as soon as I pay off my couches!Thank you so much I'm a faithful customer. read more

Walking into the place I told The salesman I had $2385. I need it two twin size beds, one king size mattress and a couch loveseat after sitting there for an hour and a half watching him will and deal the lowest he got was $2,800 very disappointed read more

Went in and purchase $8,000 worth of furniture, then a couple of months later purchased a sofa and two chairs for $11,000 which included lifetime warranty. The sofa cushion had a tear, so i called for the cushion to be replaced every time i called or drove down there, it was in the mail. Pretty soon there was never an order. It has now been four years, and no refund, no and still have a $9,00 sofa with a tear. The upcharge for the warranty, but never come thru, and they are sweet when you come in, but once you have your order and paid for it... your on your own! This is for the one in Sunland Park!! Extremely diappointed. read more

If you want to be scammed this is the place to "buy" your furniture. They provide terrible customer service and when it comes time to deliver they don't deliver at all. I went to buy a dining table and I never received it, when I called they refuse to take my calls and refuse to give me my money back!!! Instead they gave me a one time offer to give 250 dollars store credit!!! I'm out 1,400 dollars!!! read more

This is a review of Furniture City's shoddy business acumen. A very good friend of mine, and his wife purchased a sofa/loveseat combo to the tune of a few thousand dollars. Upon receiving the furniture, they notice that it leans to one side when sat in. Further review shows that it has a broken foot, and a missing mounting bolt on the bottom. When they go back to the store to get assistance, they are met with incompetence, rudeness, and just an overall non-willingness to help alleviate the matter. They were told that "it was fine when it was delivered." These guys are good people, they deserve better treatment than this. Their story is on Facebook for more details. Furniture City, you should do everything you can to make this right. There are several reviews out there, complaining of similar issues. A quick review even shows that this place is NOT accredited by the BBB, as of this writing. Make it right. For someone who claims "El Paso Strong"...this is weak. You can, and should do better. read more

Be very careful with these guys. Once you sign on the dotted line, that's the end. If you change your mind at that time, you only get 75% of your money back. If something is damaged during shipping, you only have 24 hours to report it. Check everything really, really well. They claim there is a wonderful warranty on the furniture, but they won't honor it. We purchased a reclining couch and love seat, and they were delivered a few weeks later. A few days after that, we discovered a scuff mark that went all the way through. We contacted them, sent photos, and called to follow up. They said it was burned and would not do anything for us. They didn't even offer to repair it, help us order a replacement part, nothing. I told "Eddie" Hakim, the manager, that we had planned on buying more things, and wouldn't it make financial sense to help us out to keep our business? This guy doesn't care. He even suggested that there are over 80 other furniture stores in town. In his defense, it probably is a sad job to have. The couches themselves look good and feel good, but once you look underneath, they are poorly made, low quality, the wires are held in place with twist ties, and the electronics inside give off a very strong, unshielded electrical field straight into your lower body, and that is not good for you. I really want a local business to do well, but only if they deserve it. They've gotten too comfortable and don't think they need to help customers after the check clears. read more

Went into the store looking for a bedroom set. A salesman by the name of Moe helped us out and gave us a great price. Went back a few weeks later to order 2 pieces we had not bought the first time around. We spoke to a different salesman by the name of Adam. We let Adam know exactly what we were looking for. After thinking we were on the same page, we paid for the pieces, and he stated they would be in the warehouse in 10 days. When the pieces came in, one of the pieces was not what we had ordered. Adam was not very helpful with the situation. He did not return my phone calls or try to listen to my concerns. I had to call the next day to speak to the Manger, Eddie, whom was just as unaccommodating as Adam. After going back and forth, I asked to speak to someone at corporate. I was given an email for a gentleman by the name of Omar. I reached out to Omar, and he handled the situation immediately. He took the time to listen to the problem and found a solution. Great job Omar. Thank you for your professionalism. read more

I will never spend money here again. We ordered tables over two months ago that should have been here six weeks ago and still haven't arrived. Every time we call to check on the status were told they are scheduled to be loaded on the truck "tomorrow", yet haven't arrived. Any comments or inquiries made on social media kit delete it and they also block people from posting. Completely untrustworthy, go somewhere else. read more

I purchased over $35,000 dollars worth of furniture from Furniture City, waited extended periods of time for deliveries, dealt with countless employees and the owner, Mike Munhsin and his sons, without ever receiving any resolution on a piece of furniture for my formal dining room. At purchase I paid an extra service fee to assure any damages would be repaired during the first year. The first delivery was damaged and not ever unloaded. The second delivery was also damaged. I have tried unsuccessfully for over a year to get the repairs. Now, they say it has been over a year ​ read more

Still waiting on furniture... still waiting for a phone call from the manager... still waiting for an update... terrible service all around.

(Use this review as a like button for 0 stars) PLEASE READ BEFORE PURCHASING. This location and the entire staff is terrible and entirely based on low-integrity schemes. They have beautiful items but they are scammers. 1. They lie to customers to get you to go through with purchasing. THIS PLACE POCKETS MONEY FROM FINANCING COMPANIES AS WELL AS CUSTOMERS WHO PAY OUT OF POCKET BY SELLING FLOOR MODELS DISGUISED AS BRAND NEW MODELS TO AVOID APPLYING FLOOR MODEL DISCOUNTS & SELLING DISCONTINUED ITEMS THEY DONT EVEN HAVE 2. I've read multiple reviews where they sell you an item which they don't even have & then they either sell you the floor model after promising a brand new item or get you to purchase first then tell you the item has be discontinued and you don't get a refund (exactly what happened to myself. 3. They don't notify customer of changes or discontinues. 4. Policy is full of loopholes in which benefits them after purchase is made. (No refunds) (Sales final after 24 hours) just to name a few. The list goes on but I came in to purchase a bed. I was told that the floor model wasn't available & that I would be shipped a brand new bed. Although I was interested and totally fine with the taking floor model In which I expressed to SALEMANS Jerry he was firm in getting me a brand new bed. All of this was intentional & apart of their scheme because their floor model is discounted by original price by 15%-20%. I went through with the purchase of what I thought was going to be a brand new bed, paid out of pocket the remaining amount that wasn't included in my financed approval amount amount, & paid the delivery fee upfront(also apart of their scam). Once I received the bed everything thing was going well, the bed still looked amazing however it was missing 20 SCREWS AND A LEG. The delivery guys attempted to leave without notifying me that it was missing parts also, but I watched them while they assembled it. At that point I realized that I had been giving the floor model which would have been fine had they been truthful. I demanded that they notate on my receipt that the bed wasn't what I was promised & that it was missing parts. The lie they told me about a brand new bed was just so they wouldn't have to apply the discount to the floor model. I immediately went back up to the store and made them apply the discount to my purchase and apply the amount I paid out of pocket to my financed amount. They continued to lie and tell me that the bed was discontinued. My question was why didn't you notify me the bed was "discontinued" because they obviously knew it was "discontinued" at the point where the pulled it off the floor and loaded it onto the delivery truck with missing equipment. Truth is, they knew the bed was discontinued from the jump, they just wanted to avoid applying the floor model discount so they could receive more money from the Acima Financing as well as receive the out of pocket money that my financed amount didn't recover. Knowledge is power and I was able to get the discounted percentage applied AFTER 2 days. But I wasn't able to get the amount I paid out of pocket applied all because SALESMAN JERRY didn't want to speak to Acima Finance to apply it after I called them right in front of him and advised them of the scheme they were running on customers. Older guy with entirely to much pride and no integrity for his age. MORAL OF THE STORY IS... HAD I NOT BEEN FOOLED AND TOLD I WAS GETTING A BRAND NEW BED INSTEAD OF THE FLOOR MODEL.... MY APPROVED AMOUNT WOULD HAVE COVERED THE ENITRE AMOUNT OF THE DISCOUNTED FLOOR MODEL WHICH IS WHAT I RECEIVED... THIS PLACE POCKETS MONEY FROM FINANCING COMPANIES AS WELL AS CUSTOMERS WHO PAY OUT OF POCKET read more

****NOTHING LESS THAN A NIGHTMARE!!!! ***** We ordered two bedroom sets on March 6th. They said it would take 6-8 weeks to arrive. And here we are, 4 months later and still missing one. Every time we call to check on the status of it, they keep adding 2-3 weeks to the ETA. I have no furniture and it's been hell living like this. We were on hold for a manager for 40 minutes and she was no help. On top of the 4 months we've been waiting, there's also a waiting period for delivery, which we already paid for. I just need my damn furniture already !!! I'm so frustrated about this entire situation. I've lost count on how many times I've cried. I hate it here! read more

This place is horrible. There delivery time is never right. I ordered furniture and paid for it in cash. It too them 3 month to deliver something they said would take 3 weeks. I am a person that likes to shop in one place. After my first order that was delivered a bit late I decided to go back and order something else. That piece of furniture NEVER came in. I ended up having to settle for something else. Then I ordered something else that was a total fiasco. Mind you I pay for win cash up front. This last order I said forget it I'll never shop here again. Out of all my years I have never had a more worst experience shopping for anything. Do yourself a favor and never shop here. They need to be put out of business. read more

this place deserves negative stars!!!!!! do not shop here!!!!! poor customer service especially from management!! we placed an order in december because we were told we would get our furniture by the end of january... its the middle of february and every time i call i get a different answer! wtf! read more

Horrible issues. Wrong product being delivered, false promises, horrible communication, and a 9 month wait after paying for a dining set upfront. Never coming back here again. Customer service is horrible and always promising to "call you back." read more

If I could give no stars, I would. They quote you via email website reps and when I went into store they said I was misquoted. Aside from that, rude sales guy was not willing to help and had no customer service skills. I asked for the 60 months no interest and was told I couldn't unless they raised the couches to $3100. Talk about false advertising when your big banner outside says 60 months no interest with $1,000 or more purchase. I'm sure this is an illegal practice. read more

Worse customer service , me and my wife went looking for a sectional and ended up wanting to purchase 2 sets , however after we left tried to get more information from our salesman via text and he never returned our text . We ended up getting our furniture at Ashley . read more

I ended up at furniture city after seeing a kitchen table and chair ensemble. I got a fair deal on the set. They only had 2 chairs in stock-floor models. They made a deal and I took the floor models, as they ordered 4 more. After 2-3 weeks, they found out the line was discontinued. They said they would refund the money spent on ordered chairs. I asked if I could return the now unmatchable chairs I picked up at time of purchase-they said yes. Mind you, the chairs were never unwrapped, never used. When I showed up for refund, I was then told they wouldn't take the 2 chairs back! Some mgr guy said after 24 hrs, no returns. Well.......I apparently own 2 like new dining room chairs, that have no matches available. I tried let this guy know that if he had told me within 24 hrs, I would have taken his chairs back. I have emailed the company several times-and had no response. Just want other folks to know what kind of Mickey Mouse operation they are. read more

See all

Management, I just had the worst experience at your Gateway Location. Noel, who I was told that he pretended to be the store manager, spoke to me like one of his drinking buddies. I asked him twice to refer to me by first or last name which he did not. Worst customer service and deceiving sale person. I come to find out that the real store manager is Mr. Eddie. I attempted to call him and speak to him, but all I got was his voice mail. I need for an actual manager to call me at the number above. I am a paying customer and I feel that I should be treated as one. I have also been patiently waiting for my order for the past 3 months. I need answers. DO NOT RECOMMEND!!!! NEVER AGAIN WILL I BUY FROM HERE!!!! HORRIBLE CUSTOMER SERVICE!!! read more

I don't recommend this place! Jasmin or Yasmín is so rude! She can't get her job done right! I've been trying to order my replacements for a couch I bought from this place, it's been months trying to get the correct stuff to me still to this day I haven't received the correct stuff! I've been trying to be very patient with her but today she crossed the line! Just got off the phone with her she's so unprofessional and hung up! I don't recommend you buying from here terrible customer service! Apparently this location doesn't have a manager she's the highest you can speak to so if that's the case good luck! read more

Walked in and spoke with Jay! He was certain on getting a sale because he really gave us a good deal. We needed a couch like ASAP and so we ended up only getting part of the sectional due to them having to order it but it does only like about 7-10 business days. Very excited to get the rest soon! They have a lot of sectional selections and if you don't mind a wait then you can definitely get everything at once. The picture is the sectional we ended up getting...can't wait to have it all at the house. (3 stars because they didn't have all the pieces at once...customer service was great!) read more

Furniture City - Furniture Stores Near Me - El Paso, Texas

Terrible place no body knows what is going on we waited for our furniture for almost 2 months. They are very good in selling but when it comes down to delivering your furniture, no one knows why it hasn't arrived or when it will get there. read more

I will preface by saying I would rather go to Conn's as they delivered my furniture within 72 hours of purchasing. Bought furniture June 21st and they told me it would be 4-6 weeks before my furniture is ready. Just moved into a new apartment so I figured it would be a bit slow especially with Covid-19. It is now August 19th and the furniture still has yet to arrive. I called at least 3-4 times for updates and every time I've been told just one more week or it's shipping to the store, then yesterday I call again and they tell me now that it won't be ready for delivery until September 18th. MORE IMPORTANTLY, I made the mistake of financing through them. My total order came out to $2,800 and I put down $1500 so I could pay the rest off over the course of a year. I still have yet to have any payments taken out in regards to the furniture and when I called to ask what was going on they told me I had to check with whoever I financed with, keep in mind they had opened 2 credit cards for my financing. So I get in contact with both companies and neither say I owe them the money, and Furniture City doesn't know either somehow or is just too lazy to check for me. Will definitely never visit a furniture city again. read more

Customer service here is very hit or miss. I had no issues with my first purchase; however, my second purchase was a nightmare. I ordered an additional item for delivery with a previous order and was told they would try to make it happen. I was not informed the additional item was not going to be delivered until the delivery team arrived with my other furniture. When I called the store, they said they would schedule delivery for another day (which was fine). However, they then called me back saying I would have to pay another delivery fee, even though it was their error and lack of communication. Oscar then told me I could cancel the purchase, that it was "no problem" and hung up on me. Maybe other customers have better experiences, but I will never spend another dollar at this location. read more

Worst place to purchase furniture... they are full of lies... took them over a month to deliver... delivered it with broken mirrors....sent me the wrong replacement mirrors a 2nd month later... and they do nothing to make it better... just continue with excuses... so dont bother wasting your time with Furniture City... I will Never purchase from there again!! read more

After only 10 months, the bedroom furniture I bought for my 80+ yr. old mother: The drawers are sticking, and trim around the chest of drawers separating. Terrible quality. read more

I like this place. They have a large selection of furniture and a variety of price ranges. Kevin was nice and helpful. The furniture I wanted was in stock except for one piece that was there, but damaged, so they did have to order it. I wasn't in a rush so the 4 weeks wasn't a big deal. He said it'd take about four weeks and it took just shy of. Delivered my lamp same day when it was accidentally left behind. The mattress and box spring weren't great but they were cheap so that's the only thing that I would get elsewhere. People were nice and professional and the 0 interest financing is nice too. This is the second batch of furniture I've bought here over the past couple years. We shopped around and this place just had the best variety for our budget. read more

If I could give no stars I definitely would. Or negative stars would be more fitting. They are misleading, they lie, and they don't care. We were very unfortunate to have paid money to these people. They lied from day 1. On top of that our bedset didn't fit our adjustable base (the same one they tried very hard for us to buy) and they couldn't care less because it was a special order. They lied to us about interest and acted like they didn't know after we came to py in full after finding out the interest would be 39%. They were misleading about how much credit we originally had and then tried to fix their lies with more lies the reason we weren't buying any other piece of furniture from them. They were rude about the entire thing. And if you know any better you'd shop else where. read more

Went to many furniture stores for bedroom sets and looked at quality of drawer slides and construction. Don't like particle board. Found a great salesman Luis. Gave us a great deal, answered all our questions, honored his offer a couple days later. Items were in stock and delivered on the date needed. The delivery guys were respectful, took care in the furniture and assembled the units professionally. 5 stars to you guys!!! read more

Furniture City - Furniture Stores Near Me - El Paso, Texas

See all

Most online inventory not in stock. Placed order, got no ETA for delivery. Turns out turnaround time is 2+ months. I called them and they said that I would have to file a dispute through PayPal. I also asked them to cancel the order, but the order was not canceled the payment went through and now I'm having to file the dispute and nobody will get in touch with me regarding this. Phone or email. Now I am in my new Apt and my child is sleeping on the floor cause the order was never canceled and we have no furniture, plus gave to wait for the refund. Thanks alot guys. read more

Had to wait 6 months for my furniture to get here. Said it would take 4-6 weeks. Customer service wasn't any help, kept saying it was getting to their store by the end of week and it never happened. read more

This place is great! If you need new furniture this is the place to go. They also offer military discounts so if you're military yourself take advantage of their discount. We went in looked around for the perfect dining chairs. Made our selection and check our process was easy and fast. read more

This is one of the worst places to get your furniture... always an issue with merchandise and they are a bunch of liars... never again will I go there... they will keep you waiting read more

Worst place to shop for furniture we bought a extended warranty that they offered us and now my dinning table is all loose and nobody wants to covered they just stole our money of the insurance . read more

So let me just start off by saying that my wife and I had a horrible experience at Ashley's and decided to come here to check for a living room and dining room set. We walked in to furniture city and was instantly greeted by Nick. And let me just say.. HE WAS AMAZING!!!! From beginning to end. He made my crappy day great! We were there for two hours and it was all because we were trying to find the perfect furniture for our place and every question and request we had, he did it with so much patience. He explained everything thoroughly, no matter if it was an answered we wanted or not. Simply put, If we need any more furniture we will DEFINITELY be coming here again! Thank you Nick!! read more

Sales associates give you space to shop around. Halim was really helpful to my family and I. Furniture is good quality and beautiful

Sales guy screwed up my order we ordered dark leather and got mushroom colored. The guys at warehouse didn't open it to show color and said it was good to go. Stupidly enough we took their word. So when we got back to Midland and set up our sofas it was not what we paid over 3,000 for. Our only option was to a sorry and to disassemble it and take back to El Paso. So needless to say we got stuck with a couch we didn't want. Never buying from them again. read more

Love the design and quality great prices and selection sales reps here really helped me find what I was looking for prices were also good they were able to work with me there financing was also very good they had delivery as well everything I wanted was Instock and ready for delivery they came to my house and got it all taken care of give them 5-stars read more