1. The Patio

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    Bentonville, AR

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    9 years ago

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    Galaxy Home Recreation - Outdoor Fire Tables

    Galaxy Home Recreation

    2.2(14 reviews)
    2.5 mi

    Absolutely a delight to deal with…read more They are extremely knowledgeable and a great value. I purchased a hot tub and outdoor sectional and they gave us a great deal and were so patient in working with us to sort out the options and pricing. I know we are going to love our new hot tub!

    The people at Galaxy Home Recreation are soooo nice - and here is why I will NEVER buy from them…read moreagain: 1) Sales: They sold me a $12,000 Hot Tub at their "Big Sale". A week later, it was listed for $1,000 less than the sale price. I spoke to the manager about it and he said all sales are final and that I had signed a statement to acknowledging this at the time of purchase. True, but not a way to treat a customer. But the manager was so nice. 2) Electrical: They recommended an electrician to install proper wiring. They proudly display the electrician's business card and tell me that he was the best and lowest priced. He gave me an estimate an appointment time. I took a vacation day from work for my 10:30 appointment. He was a no show. I called and texted him - no response, no answer - until the afternoon. He said I was last on the list and he would be there at 4:30 or so. No communication and he was not concerned at all that he cost me a vacation day or that I was waiting on him ALL DAY. I cancelled and had the work performed by another who was $350 dollars less. So much for the best price. 3) Delivery: Two young men showed up to delivery a 700 pound hot tub - with a sheet of hard plastic to be used as a sled to drag it to the installation location - through a rock yard onto a lawn. They got stuck halfway through the rock yard and I had to jump in and help. They said if not for me, they don't know if they could have done it. 4) After sale: There was no startup chemical kit included. So far, no followup at all. They came up short in ALL ASPECTS of the purchase.

    Photos
    Galaxy Home Recreation - Swim Spas and All Season Pools Covers and Accessories

    Swim Spas and All Season Pools Covers and Accessories

    Galaxy Home Recreation - Jacuzzi Infrared Indoor Sauna

    Jacuzzi Infrared Indoor Sauna

    Galaxy Home Recreation

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    Burton Pools & Spas - Luxury custom pool

    Burton Pools & Spas

    1.7(34 reviews)
    12.9 mi
    •$$

    We recently moved to NW Arkansas into a new construction home and knew we wanted a very sleek…read moremodern looking pool to match the look of the house! I called and got bid from about 5 companies in NWA, and although Burton was on the higher end... I can tell you it is 110% worth it. I would not have traded a few thousand dollars for the quality and care we got throughout the whole process. I was living in California during my planning process and knew it could be tricky trying to get someone on the books living so far away at the time. Our sales rep was Whitlee! He was my first point of contact and walked me through the whole process of the pool. He came out to see the pool location before we even moved to the area. At that point I knew customer service was something they greatly value. We booked them in January 2020 and they started the end of April 2020. We chose a 16x36, 6 feet deep concrete pool with full end to end steps and a padded vinyl liner (it doesn't tear up my kids feet). We got an electric heat pump (which is awesome), a salt system, in floor cleaning system, a 3 LED lights that change colors. We also added the cutest giant concrete stepping stones rather than a traditional sidewalk. I love it so much and it really makes it look modern. During the process we upgraded the concrete to have a hand scrapped border (see pics below). Our project manager was Josh. He walked me through every step of the process and answered any of my questions (which I had MANY, ha). The teams doing each part of the project were fast and efficient. I have truly never seen harder workers in my life. I told Josh the project manager they all deserve a raise :). It was just under 4 weeks from the time they started digging to the time we were swimming. I was literally shocked. I know that timeline is not the norm because we didn't have a ton of "extra" things like water features and retaining walls, etc. But still... 4 weeks is impressive. Chris installed our vinyl liner and pool cover. He came to our house Memorial Day weekend just to make sure I had chemicals to swim for my opening weekend. I was so thankful he took time away from his family to do that for my family. Our pool lesson was with Jay. He was so patient and took about an hour to show us every feature and how everything works. I've probably called/texted him 4 times in the past week asking him questions because I couldn't remember what he taught me and he joyfully answers all of them. So in recap... I was nervous to start a big pool project because I have heard horror stories of people saying it was 6-9 months building a pool and that you never know when people will show up, etc. Burton was on-time and on-budget. I always felt like I knew exactly what was happening and when. In the end we have a beautiful pool even better than I imagined.

    Going into the process, Burton Pools was actually our first choice for a semi inground pool based…read moreon their reputation and our previous experience with a different sales rep (a year or two before this we looked at a fiberglass pool but had some things come up so we couldn't complete the process) . Unfortunately, after meeting in person with Steven at the Springdale location, our opinion changed. There were several factors that led to our decision. The overall customer service and professionalism during the sales appointment fell well below our expectations. There was a powerpoint presentation that was difficult to follow because we couldn't clearly see the laptop screen, honestly we didn't even care about the presentation and tried to say that but unfortunately he didn't listed and kept talking about slides that we couldn't see. The company we chose had better prices, clearer communication, more detailed design guidance, faster timelines, stronger warranty coverage, more flexible customization options, and a better overall feeling of confidence in the builder. In our case, those factors, along with the ones above, made us feel more comfortable moving in another direction. I also want to be honest about something that made the meeting really uncomfortable. Throughout the presentation, he repeatedly dug in his ear and removed earwax. While it may seem minor, it came across as unprofessional and left a very negative impression to the point we almost walked out. He might as well have been picking his nose and wiping boogers on his shorts.

    Photos
    Burton Pools & Spas - Freeform concrete diving pool w/vinyl liner finish, raised wall w/natural stone, custom step w/bubbler, 3 sheer descents, circular platform.

    Freeform concrete diving pool w/vinyl liner finish, raised wall w/natural stone, custom step w/bubbler, 3 sheer descents, circular platform.

    Burton Pools & Spas - Freeform concrete pool with vinyl liner finish. Custom step, bubbler and 3 sheer descents. Exposed raised wall & raised platform.

    Freeform concrete pool with vinyl liner finish. Custom step, bubbler and 3 sheer descents. Exposed raised wall & raised platform.

    Burton Pools & Spas

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    Howse - Living room furniture.

    Howse

    2.5(15 reviews)
    1.8 mi
    •$$$

    BEWARE! Howse is not a trustworthy or customer service oriented company!…read more I bought over $15k in living room furniture from Howse. Including 2 electric leather swivel/rocker/recliners (Palliser brand) in July of 2023. In May of 2025 one of the recliners quit working. We contacted Howse. First they said they could not service our chair because we lived outside their area. We live in Ft Smith. Interesting because it was no issue at time of purchase. Then they said contact the manufacturer, Palliser. They referred us back to Howse indicating they had service agreements with the retailer. Howse then stated we were out of warranty (we were not) but we could contact their service provider Serveco out of Georgia. So we did and opened a service request. Serveco required a $210 deposit to even start the conversation. Weeks went by. I finally gave up. On September 5th I had to argue with Serveco to return my deposit. So 3 months after my $2200 chair quit working...I still can't recline. Howse/Palliser/Serveco are all non responsive. I will find a local service provider to help me...but I will NOT forgive or forget this experience. My only recourse outside the legal process is to alert others about this poorly owned and operated business. HOWSE. Buyer beware! P.S. we are currently looking to spend at least that amount of money again on bedroom and bar area furniture. We will NOT be shopping with HOWSE.

    Howse has the best quality furniture we found in the area. They were super busy but made sure to…read moretell us they'd be with us as soon as possible. They could use more staff members to help customers, but seems like they have improved from previous reviews. They even offered to visit our house and help make suggestions and plan, which we might follow up on. We would go back here for more furniture in the future.

    Photos
    Howse - Jewel Chandelier

    Jewel Chandelier

    Howse
    Howse

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    The Patio - homedecor - Updated October 2026

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