I've found this place to be consistently professional and great to work with. I've used them many times, and during my most recent transaction, there was a billing issue that was at least partially my fault--but the company took the financial loss, which was truly above and beyond. Their customer service is excellent, and I've never had any complaints about the items I've rented. I would definitely recommend them." read more

We used The Party Place for our wedding 6/19/22. We reserved our rentals with them 6 months in advance, and I remember them thanking me for booking so early, and assuring me that it was the best way to get everything we needed and to have the best experience. Things seemed good in the beginning; we were able to reserve everything we wanted, make changes as we went, didn't have to pay anything up front, and staff were friendly and helpful. However, as we got closer to the event, things started to go downhill. They began referring to my wedding weekend as "the Hell weekend" which I found unprofessional and distasteful, especially considering I had made our reservations so far in advance. They cut their business hours from open M-F to open only M & F and I found it very difficult to get responses from anyone over the phone or via email. Two weeks before our event, I was speaking with staff on the phone and it became apparent that they had had our event date wrong the entire time. Instead of the 19th, they had the 18th, and were expecting to pick up the items on the day we were supposed to be having our event instead of the day after. I was appreciative that they found a work around, but it was very alarming. On the day they were supposed to deliver our items, the delivery was running about 2 hours late before I got a phone call saying that many of our rented items were in the back of a U-Haul that was involved in an accident. I was told that they "almost" weren't able to provide chairs but managed to scrape them together (honestly, why stress me out with that if they worked it out) but that all of our gold chargers had been destroyed and we would be issued a refund. When the rest of the items finally arrived, we were missing 2 tables, half of our chalkboard signs, and half of our linens. Because it was a weekend, we were not able to communicate with them to get the items we needed and had to find replacement items elsewhere and at additional cost. In addition, the chairs they provided were dirty with mud and bird poop, some of them didn't unfold correctly, and all of the linens were horribly wrinkled. It caused a lot of stress and disappointment at a very critical time. We went in the Monday after our wedding, on our way to our honeymoon, to discuss all of the missing items. They were willing to refund us for everything that wasn't provided, but said our refund should deposit within 5 business days. We are still waiting for this refund. I decided to give two stars instead of one because despite the extremely disappointing outcome and the fact that I will not use or recommend this company in the future, I did find Taylor in particular to be friendly and helpful in the beginning, and apologetic and willing to compensate us for our dissatisfaction in the end. We feel that our experience with The Party Place started out very promising and turned out to be a huge let down. If only we had known what we were in for on our wedding day, we would never have used this company. read more

I'll be pretty frank about the parts of their service that were enjoyable and the parts that were not. Leading up to the event, the office staff was very pleasant to work with and responsive to our phone calls. If it wasn't for the chaos of the delivery and the unprofessional behavior of the delivery crew, I would give a better rating. The delivery was 3 hours late. They called several times telling us "its 20 min out" and then an hour would pass without any notice from the office. The delivery came in two loads, and the second truck came an hour after the first. Nothing could be fully set up until the second truck arrived, so that put us out another hour that day. When you have 15+ people who arrive at 10 am to help you with set up and the delivery is 3 hours late, that's a lot of wasted time and we were close to missing the rehearsal dinner. At arrival, the corn hole game was cracked in half and missing two bean bags so we couldn't play it. The tents were very dirty on arrival with large sections of dirt smeared along the inside and outside of the canopy. They misordered our linens so we had 4 6' tables w/o tablecloths. They originally told me they did not have any backups so I'd be w/o anything to cover these tables, but then they were able to scrounge up some that did not match our color scheme. The tent heaters were delivered in pieces and not set up for us nor did they come w/ any instruction for how to set them up so we couldn't use them. The crew was hired to set up our tent lights, and when they were done with one strand they wrapped a large section of it around one of the tent stakes, which looked very ugly and unprofessional. The set up crew was very rude and unprofessional - smoking on the venue site while guests were arriving, smoking in the delivery truck, unresponsive to our requests. The company was only compliant with refunding me some money when I called to complain, but they did not compensate beyond that or make any effort to amend their mistakes until I called. It seems like if they do not provide the service you expect when you're paying $3000, it just comes out of your pocket. I'd highly recommend another rental company. read more

Bottom line: Helpful and friendly office staff that made sure our equipment was setup in time for our wedding. However, it took twice as long to setup as anticipated, and our decoration team had to help. With the closing of Action Rental, we used Party Place for our wedding in late May 2019. The initial order and paperwork was smooth and professional. We were to have a setup crew arrive as early as possible (~8 AM) on Saturday so we could have our tents, heaters, and lights up by 10 AM. In the end, all of the equipment worked as promised, the setup crew had everything up late but before the reception, and down quickly the next day. The company was understaffed and overbooked, so they had to make some adjustments in order to fulfill our order, and setup took longer than anticipated. However, they took care of us, and we are satisfied with their service. read more

Let's just say they ruined my dream wedding. 24 hours before my wedding they decided they could/would no longer erect the tents that I had reserved 7 months previously. I had over 100 people coming to my wedding and minutes before my rehearsal was to start, there were no tents, no tables or chairs and no venue for the wedding. I would highly recommend looking elsewhere for anything you need. Not only did they ruin my wedding, but didn't really seem to care that they did it. To top it off, they charged my checking account 3 times for the rentals (totaling over $7k) and tied up my checking account well into my honeymoon. Given this was all on a Friday, it was a nightmare trying to get a venue for over 100 people with little cash. Then leaving the country with our account screwed up and devastated that our wedding was in shambles. read more

We went to the party place to rent our flatware for my daughters wedding because we didn't like the look of the flatware where we rented all the other items. We reserved it way in advance. I went in a couple of weeks before the wedding and paid for them. I told them I would probably not be the one picking them up and they said to just call and let them know who would. Two days before the wedding I called and gave them two names of possible people that would be picking up the flatware for THIS WEEKEND. (Should have been their first clue that something was wrong. I even spelled out their names.) When one of them (the groom) showed up to pick up the flatware they said they didn't have any reserved for me and they didn't have any to rent. The groom and the brides sister had to scramble to find some to rent. It ended up costing me twice as much because they didn't know how much to rent and what I had reserved. I was at the venue decorating where there was no phone or cell service. (They weren't suppose to need that information I had taken care of it ahead of time) When they arrived at the venue and told me what happened I drove to cell service to find out what happened, Called for 15 minutes and they would not answer the phone. It just kept going to message. I left them a message that I was disappointed and would expect a full refund. That night when I got back to cell service there was two messages. First message basically told me "I had made a mistake" that I must have gone some where else, they only had one girl working there and she had no recollection of talking to me. Next voice message was a very apologetic lady saying that she talked to another employee and she confirmed the information I had given them. They found it and They had it reserved for the wrong date. I would not rent from them again!!! read more