Both experiences with this salon were horrible!
On my first visit, I went with a friend. She wanted a perm and I wanted to color my hair. We were both new in town so we didn't really know much about the hair salons in town! We both left wondering what on earth happened! We left with something different than what we came in for.
My friend got a perm with curls that were much smaller than what she asked for. The hairdresser also permed her bangs, whereas my friend did not want to perm her bangs.
I asked the hairdresser to color my hair to a color as close to the color I already had as possible. I told her that I had very "persistent" grey and she should use something strong on my hair to make sure the color "took". Typically, you pay about $100+ 20% tip for color and blow out. She gave me a color 3-4 shades darker than what I had at the time, almost black. She asked me what I wanted for a blow out. I said I wanted loose curls... natural looking! Oh my goodness!! When I left the salon I looked like I was in a fight and someone was pulling my hair for half an hour!! I had to drive straight home and use my curling iron to redo my hair! She did not dry my hair before she started styling it, so I ended up with just this huge blow out, which looked like nothing! After I went home I noticed that my grey was not covered entirely and after a couple of washes my hair started fading and the grey started showing again, in less than a week!
I decided to give them the benefit of a doubt, after I had a huge accident. I decided to color my hair at home, since I paid so much the first time I was there. I chose the color matching my hair, because I didn't know I had to go a couple of shades lighter with box dye to get the color I wanted. My hair was black, so I called the salon and asked for an appointment to fix this... My big, big, huge mistake was that I did not ask them how much it was going to cost, because my hairdresser never charged me for this process (the times she did it, she had accidentally gotten my color a little darker). I did ask how long it was going to take and they said between 2-3 hours. I booked an appointment for 9am. I was there from 9am till about 3:30pm, I think. My hairdresser did not spent that entire time on me, and I did not expect her to stay put while waiting for the dye and what not... I explained to her what my first experience at the salon was and she said not to worry; she had a 20-year experience!
So she first tried to strip the dye off my hair, and I understand, it was a pretty dark color and it needed a lot of time... But she rushed! She took it our too early and some parts of my hair were orange, and some were black and some others were green!! She was getting ready to dye my hair and be done and I told her that my hair was not ready! I showed her the dark spots, which was almost my entire hair! She decided to do the process all over again! Another 40 some minutes... She removes the stinky substance from my hair and well... mostly orange spots, and much less black, but definitely not what it was supposed to be! In the meantime I am just horrified! that liquid substance was not just stinky, it was also pretty harsh on my hair... The hairdresser decided to color my hair... She said all the dark and orange spots will be covered by the dye! 45-50 minutes later, she removes the color and starts to dry my hair in order to style it! By that time I was there for more than 5 hours and just wanted to be done! I looked at the mirror and noticed that there were still patches of orange and black here and there!! I told her and she said, well... it happens! I cannot do anything right now, but you can stop by any time, and I will deal with it. You do not need an appointment! Just come in ask for me and it will only take 10 minutes!
She, once again, asked me how I style my hair and was not very happy with my answer... She said that the other hairdresser was inexperienced but she was doing the exact same thing: my hair was not completely dry when she started styling it... my hair felt very coarse and damaged from all the chemicals she put on it and it was just a disaster! She just did not seem like she wanted to style my hair! I said, let's leave it... After being there for over 6 hours at this point! I go to the counter and I say: "I guess I should have asked how much this would cost in advance, but knowing from my hairdresser, you only charge for the dye." She says: "Whatever it is, it's over now, we've done it... It's $300+ (before the tip)"!!!! I almost fainted! I just couldn't believe it!! I've been at really high-end hair salons and was NEVER EVER charged that much unless I was doing color and highlights and a cut and styling!! This was simply absurd! I just paid, gave her a generous tip and walked out and promised myself that I would never step foot in that salon ever again!
4 months later, I went to my hairdresser back home. It was a long process to fix those dark and orange spots! read more
