Horrible! Thank goodness for social media to spread the truth about this complex. This is a long, but very good review from a person who complies with rules, is competent and expects respect and service especially for the price of rent being charged. Staff you should be weary of as they will utterly lie to protect themselves: Margarita and Wendy. Unfortunately, seems like these two are people of authority there.
Illustrating my experience from the beginning as an honest, timely paying tenant:
1. Never given a copy of my lease.
2. Front gate never works. Seems to be designed to keep tenants out and let others in. I was a victim of my car being keyed as it was inside the property in the garage I pay an extra $100 for. Given the gate miraculously was wide open for all to enter for a month and change (per management: due to a storm that damaged electrical gate and was being fixed... For over a month.....) I asked for a copy of their General Liability policy so as to get my car fixed. Considering the price tenants pay monthly,you would think the gate (no storm ever passed btw) would be fixed and working to protect the tenants and their own property. They refused to give it to me as they explain the gates not their for protection... Seems like it's there for an inconvenience to tenants who's codes and fobs never work to open the gate, therefore tailgating is inevitable. I would caution "gated community" is not a selling point for them.
3. Maintenance requests must be made over and over again. I recommend classifying everything as an extreme emergency to get some attention, some.
4. There's NO parking. Get yourself and your guests prepared to pay $104 to Renegade Towing because it'll be inevitable.
5. Remember the copy of the lease I never got? Apparently, whenever they get upset at something a new flyer proposing new rules gets delivered... Regardless of you accepting them or not. Here's the latest, it's to my belief that after a children's 8 year old Little Mermaid bday party with 10 guests I invited to the pool.... And it just so happens, another party of 10 people happened at the same time, in the same pool area .... No parking and larger than normal amount of people (though weekend pool parties were the norm) overwhelmed management. Now, only two guests can be invited to the pool and you must have on hand pool pass cards per the new rules as stated on their latest flyer. Imagine throwing a party for your daughter then having staff look at you and treat you and your guests as hoodlums thereafter... Pretty disappointing.
6. Two weeks post pool party, my children went to request the pool sticks and balls to play pool, one of their so-called amenities... The rules per the lease, from what I remember and has been confirmed by staff are that its first come first serve basis. My children were told "sure!" to playing pool by a staff member until they took a look at my husbands license... The little mermaid dad wasn't going to be granted access to play pool that easily. The staff member retracted her "sure" and said that someone made a 3pm appointment to play pool... Weird as appointments aren't the standard quo for this amenity. A lone woman came at 3:15 and picked up pool table supplies, looked at my family and walked away to her apartment with supplies in hand... Weren't the rules to keep equipment by the pool table and not take it home for your own leisure? When I went in at 3:30 and spoke to the same staff member saying no one was at the pool table and that Id like my children to have a chance to play, she said she would call the folks who got the supplies. Thereafter, a man whom was quite lost came to return the supplies and said to my kids that they weren't planning on playing pool anyway... He seemed like he was just following orders from staff member and the lone woman who turned out being Wendy Solano, the property manager. They made a big show just to ensure we didn't play pool that day.
7. We received a letter for non renewal... Maybe because I asked for their general liability policy to compensate for the loss to my car while paying money for the upkeep and maintenance of property? Maybe because my children wanted to play pool.. Or it must've been that Little Mermaid party. Who knows.
8. It took 3 months for me to receive my deposit check back. Margarita made lies about the forwarding address, status of check ect ect. When I asked for he information to the actually management company for The Park at Kendall, she refused to give it to. After googling FCI Residentials number and complaining about them holding my money, I received a call not even 30 minutes after saying that my deposit check was at the office for some time, ready for my pickup and hat Margarita had been calling me various times to notify me. Seems like margarita didn't expect me to call FCI and catch her in a lie.
9. DO NOT RENT HERE. DO NOT LET PRETTY EXTERIOR FOOL YOU. STAY FAR FAR AWAY FROM HERE. TRUST ME read more