Saw someone on Reddit say that the Tutwiler is a beautiful historic building that has been gutted…read moreand turned into a cheap Hilton. Pretty much sums it up. The place is beautiful and the rooms nice but that's all. It was understaffed, no where to get drinks or snacks in the lobby, valet was slow, the fitted sheets kept coming off the bed and revealing a dirty mattress liner, and there's basically no sound insulation. Not gross or bad, just disappointing considering how nice it looks.

We stayed here and had our car valeted so it would be safe or so we thought. They parked it in a…read moregarage with NO camaras and it was STOLEN that night. The hotel and Valet company DENY responsibility which is total BS. It was a planned and they have people there stealing. DO NOT USES THIS HOTEL OR THE CROOKS THAT RUN THE VALET!!!!

Service was great! The desk man's name was Reginald White, and he made my stay a lot more…read morewelcoming. I will definitely be back

Bed and hot water 5 stars. Awesome bed…read morehot water you have to turn down. Food and food service in the basement. Elsewhere. It's soggy, wilty, dry, and your patronage is unappreciated.

While me and my family was in town for the Christmas holidays we stayed at the Home2 Suites. We…read morewere greated very nicely and the staff was very helpful before we got settled in. When we got to our room we were amazed on how big the space was. We all had plenty of room so there was no overlapping of space between 3 people and there was plenty of nearby restaurants that we were able to walk to and Railroad Park to enjoy a day in the sun. The breakfast was good considering it was the holidays and the mini store was reasonably priced. My wife said that she would love to make this our regular hotel whenever we come in town. Great job!

I recently stayed at Home2 Suites by Hilton in downtown Birmingham on 18th Street, and…read moreunfortunately, my experience was very disappointing. The main reason we chose this location was because of the excellent experience we previously had at the Home2 Suites location in Hoover, Alabama. That property was superb, so we expected the same level of cleanliness and service. Unfortunately, the downtown Birmingham location fell far short of those expectations. Upon entering our room, it was clear that cleanliness was an issue. The bathroom sink had brown residue in it, the shower floor was dirty, and there was hair throughout the bathroom. I actually had to clean the bathroom myself before feeling comfortable using it. The couch in the room was also covered in visible stains, making it unusable for us during our stay. To make matters worse, the ironing board completely fell apart while we were trying to iron our clothes. As a result, we had to iron our clothing on the bed, which is far from ideal and does not provide the same results as using a properly functioning ironing board. This was another indication that the room furnishings and equipment were not being adequately maintained. I will say that the beds were comfortable, and the hotel's downtown location is very convenient. Being close to restaurants, entertainment, and other attractions was definitely a plus. Another major concern was the parking situation. Guests are required to pay for self-parking, yet there was rarely any available parking. To make matters worse, catering vehicles from Taziki's, a restaurant located across from the hotel, appeared to be occupying spaces in the hotel parking area. Those spaces should be reserved for paying hotel guests. While the location is excellent, that alone does not make up for poor cleanliness, poorly maintained furnishings, and a lack of attention to the overall guest experience. This stay was a stark contrast to the outstanding experience we had at the Hoover location. Because of that, we will not be returning to this particular property. I hope management takes these concerns seriously and makes the necessary improvements so future guests can have a better experience.

Overall, my stay was really nice, but on my last day there about 15 minutes before I was to leave…read morefor checkout I got escorted out and told to leave ~ they said I wasn't staying there (legit been there for two weeks 7th floor then 2nd floor due to a water leak at my apartment building).

I enjoyed my stay here for one night quite a bit! The room appeared largely clean and was very…read morespacious. There are a lot of great amenities like free breakfast, water refill in the gym, and ice machines on every floor. The location is pretty central in downtown which made it easy to find some good eating. For guests who are concerned about security -- the parking lot is gated but it's near quite a few other parking lots, and it's not really fenced off. I didn't find it entirely too secure but everything passed without incident. I would stay here again if I ever have need to be in Birmingham again!

This hotel has a nice decor and appears well kept. The problem is the staff and their customer…read moreservice. We were traveling all day with two children and waited for a room for over 2 hours - past when check in time was. Not only were we exhausted but the staff was rude and berated us for asking how much longer it would be. We had reserved the room two months in advance. I don't think we will be staying here again despite having stayed here every year for the past four years.

I was on a 48 hours business trip to Birmingham and booked the hotel with a late arrival. It was a…read morenon-refundable, 2 night reservation. My flight to Birmingham was cancelled upon arrival in Chicago at 9:30p and I could not get another flight to Birmingham for 24 hours, too late to attend my meeting. The issue: the reservation only provided a customer service number to "Customer Care" (an apparent south Asian company) who stated, after me waiting on hold for 45 minutes, that the 'guest hotel' did not "pick up their phone". So Customer Care was not able to tell the hotel I had to cancel due to a cancelled flight. No direct phone number to the hotel was given on my reservation confirmation paperwork. I was told by Customer Care I would receive confirmation of their contacting the hotel within 24 hours. TEN days later I still did not receive a confirmation that Customer Care contacted the hotel and was sent an email that same day that the hotel denied my request to cancel 10 days earlier and denied my request for a refund. So: -no obvious way to directly contact this hotel via reservation paperwork, only Customer Care -they did not pick up a call from their own contracted customer service provider -it took 10 days for their customer service provider to get back to me after multiple requests for an update -Hilton refused even a one day refund of the 2 days charged me for a cancellation that was completely out of my control due to an airline flight cancellation No reason to ever consider Hilton again

The Westin Birmingham is centralized in the Uptown District…read more When I attend events in the area, I park in a nearby parking deck and use skywalk to get over to the hotel. The hotel is always clean and quiet anytime I am there. The restrooms are clean and spacious. This is a great hotel to visit if you are in the area. Location is very convenient to many restaurants, shops & venues in the city!

We stayed here for about 12 hours on our way to FL. The breakfast voucher was nice until you go…read moredown to breakfast. It feels very thrown together. I ordered the Avocado Toast and it came on bread that was barely toasted, butter and half an avocado that was sliced. (Pic attached). My daughters pancakes were cold and my husbands omelette came about 15 minutes after our food. The omelette tastes like fish. We left the food on the table since 2 of the 3 were free and left $10 for the server. We then left and went to Santos Coffee shop. It appeared others were doing the same thing we did. The options were better but when we tried to put it on our room we were told they were not associated with the hotel and needed to pay. The hotel in general seems to be in a good spot right across from UAB Stadium and some food options. The hotel itself is very run down. We would not come back.

We did not stay here. We delivered wedding flowers on August 15, 2026 and I want to complement the…read morestaff on their exemplary service. The front desk lady was so gracious and accommodating, the valet service was so helpful with helping us unload and load in. The hospitality manager also was so gracious and accommodating. When we were leaving an additional valet employee opened the door for my wife! I believe people in the hospitality industry should be hospitable and these employees were amazing.

It was fine, the staff were friendly and the rooms were comfortable. The layout of the rooms was a…read morebit odd and inefficient, with a lot of bathroom space in front of the sink and down a hallway for the separate shower stall and toilet stall. The small couch in the main bedroom was a statement piece, but not exactly inviting. But overall the rooms were interesting. Breakfast didn't seem to be very popular when we were there as there weren't many guests at it, and they didn't deliver the cash box timely so paying with cash was an ordeal. The rooftop bar was a nice place to sit and quiet enough to have a conversation. The view over the city was nice to have, although not especially exciting. Valet parking was quick and easy, and the only option. It was conveniently located downtown with a bunch of food options around, including coffee shops. I wish I'd gotten a receipt as I left rather than waiting for an email because the email hadn't come by two days after, and the stay wasn't showing up in the app--not great, Marriott. When I called to get it I was on hold for quite a while--revising my review to lower from 4 stars for being adequate to good, to 3 stars because I had to wait in hold for over 16 minutes two days after my stay to get someone there on the phone to send me the bill for my stay, when it should have been sent immediately after I check out and automatically. The stay turned into a hassle with no respect for my time.

Went here for a bday brunch and the selection for the four course meal was just okay to me. I wish…read morewe had left so we could have more selections and not a set menu. I had a burger without the egg and it was good. The shared items were just okay. 58 dollars later; don't have to do that again. The server was ok with not much personality.

Everything was amazing except room service eggs tasted like rubber. Front desk was really friendly…read moreloved love love love the room slept well TV was amazing pool was a little bit cold workout area was amazing would stay here again

It's so weird seeing so many bad reviews for this place. I had booked this for a weekend through…read moreChase Travel, I get a credit and the rates were amazing. Being a Marriott loyalist, I have certain expectations for them but being a low tiered member for Hilton, I'm just happy for basics being covered. Upon arrival, I was beyond elated to see so much free street parking in the vicinity. Yes, they offer valet but I'd much rather got a less expensive route, to boot, I could see my car from the room all weekend. The valet, doorman and front desk agent were all super nice. We got checked in and made it to our room. Yes, this is an old building, it's in fact, the oldest operating hotel in all of Birmingham! We loved the historic feel of it. The layout, like others, was weird. The elevators were small and the light up display showcasing what floor you were on, didn't always work in one. We had a room near the elevators, normally I ask against this but again, I'm checking my privilege. The location of this hotel is downtown but on the outskirts. That means it's far away enough from the highways to not hear them. It's also close enough to restaurants, that it's not a far walk or drive. We didn't partake in any F&B outlets other than asking for wine glasses. Our room was turned down while there, which is not the norm as my honey doesn't like folks in our room. I was pleased to see everything was restocked. We also checked out Roof, their rooftop bar, but it's not very big and we had already had a full day.

Terrible, disgusting hotel and even worse management. The local manager, Tonya Williams, is an…read moreoutright liar. Do not stay here at all!! I would rate this Hilton property 0 stars if we could. We are loyal Hilton Diamond members and have stayed at multiple Hilton properties around the world. This was one of the worst properties we have ever stayed at. We stayed here in February and from the time we attempted to check in, it was disappointing. We were upgraded due to our Diamond status and upon checking into our room it was absolutely disgusting. The bedsheets appeared dingy and the bathroom was gross. There was hair on the ground and a vomit stain on the tile. So vile! We called downstairs right away and were moved to another room that was not much better. However, we were there for a family function and has other guests arriving that we has suggested the hotel to. We did notify the manager on duty and he told us he would escalate our concerns. The next day, the hotel manager, Tonya was on sight and sat down and spoke to us regarding the issues. She agreed that our experience was 100% unacceptable and promised to compensate our Hilton Honors points for our entire stay. She assured us that she would make this happen. Also, despite our complaints and meeting with her, our room was never even serviced by house keeping our entire stay. Now over 1 month later after no follow-up call or email, we contacted her and at first she acted as if she has no idea what we were talking about. Then she stated she escalated the issue to corporate but was unauthorized to issue more than 20,000 points, which covers absolutely nothing. And stated there was not really anything for her to do! She totally and outright lied to us, after she had assured us in person and in an email that our entire points would be compensated. She even had the audacity to even yell at us on the phone. This is not the type of experience I expect as a loyal Hilton Diamond Member. In conclusion avoid this disgusting and poor quality Hilton property at all costs.

My parents and I were visiting Birmingham, Alabama for the first time and decided to stay here…read morebecause of the high ratings on the Marriott Bonvoy app. From arrival to check out, we had such great service. Special shout out to Keke who greeted us with a smile, answered all of our questions, and even offered recommendations for activities to do while we were in town. When we arrived, our rooms weren't ready and she called us as soon as they were. The hotel location is central and there are a variety of restaurant and shops you can walk to and many other options not too far a drive. Even though it was sold out, there wasn't too much noise and the breakfast is standard. My mom also got help making a waffle from an employee who was extremely gracious. If I go back, I'd definitely stay here! Thanks for a great first time to Birmingham (and Alabama!)

Our stay here was OK. It's not terrible, but it wasn't great…read more Cons: - thin walls (I can hear conversations in the hallway, doors opening & closing, our downstairs neighbor playing music) - elevators that sometimes don't indicate that you've pressed the down or up arrow on certain floors, very slow closing doors & sometimes you have to touch your room key multiple times for the elevator to start moving. There are only 2 elevators in one area of the building, so you have to wait a while. - coin laundry on the 6th floor with pools of water on the floor - the kitchen sink is leaky so every time you use it, water is coming out on the counter The place itself is clean enough, there's complimentary breakfast. Parking is $25 - if you street park it's cheaper using the park mobile app (though it may be annoying trying to find a spot).