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The Original Mattress Factory

4.4 (11 reviews)
Closed 12:00 pm - 5:00 PM

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Review Highlights - The Original Mattress Factory

Ira was particularly helpful, as was the Saturday sales guy (sorry I didn't get his name; he was so nice).

Mentioned in 4 reviews

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Good Wood Furniture & Mattress

Good Wood Furniture & Mattress

4.9(8 reviews)
1.0 mi
$$

In the process of buying a new home I had to get a new bed. Sure, Sleepy's is now popping up on…read moreevery corner in Virginia Beach but I decided to trek on over to Hampton since I've met the owner before. When I would peek inside of Sleepy's while at a stop light I would only notice beds and I wanted to go with someone of a bedroom set. As the name states, you have a great variety of unfinished furniture, much of which is made on site. Closets, desks, tables, chairs, etc. You name it, they probably have it. I almost went the route of picking up a few other items but in the interest of not spending a ton of money I decided to just shop for a bed and frame. They had a decent sized selection of beds and bed frames along with bedroom sets (dresser, nightstands, etc.). I know I wanted a king size memory foam mattress but wasn't interested in the tempurpedic prices you'd see at Brookstone. I suppose they sort of all felt the same to me so I found something comfortable and picked up a bed frame that had storage drawers. Yay for not having to buy a box spring. Both the bed and bed frame had to be ordered and they set the expectation that delivery would be six weeks and it arrived within three. I wasn't in a rush so I didn't mind that what I wanted had to come from another site. One thing that I liked was that they were offering tax-free purchases when I bought everything. As always, it was good to support a local biz.

I loved the furniture selection they had. Very beautiful pieces were you could really furnish your…read morehome as you desire. They had a lot of rustic pieces which is really what I'm into right now so that was perfect. The prices were on the pricier side, but there was some things a little more reasonable. You get what you pay for is the attitude you should have visiting. They do have a third party leasing lender whatever so that you can make payments so that's nice.

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Good Wood Furniture & Mattress
Good Wood Furniture & Mattress
Good Wood Furniture & Mattress

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Roberts Furniture & Mattress - Corinthian Alexander CORI-99901-30,OXBLOOD Alexander Leather Reclining Sofa

Roberts Furniture & Mattress

3.6(5 reviews)
11.0 mi

Wow...am I impressed with Roberts Furniture! Previously burned by a furniture company in New…read moreJersey that jerked me around with a $1300 dining room set ordered for over two months that never got delivered (thankfully, I had gone through Paypal with my credit card and the payment was returned to me). Roberts took care of me from the get-go. I ordered a similar dining set from their website and received immediate responses from them via email. Then phone calls came to assure delivery was scheduled for the following week. Right on schedule! The table and cloth chairs are exquisite - more than I had hoped for. Ross and Tim who delivered the set, arrived late in the afternoon to assemble the table (a reasonable fee is charged for assembly of furniture) after they had already completed a ton of deliveries locally. They treated us as if we were their first delivery of the day - warm, personal, so enthused about my new dining room furniture. We couldn't be happier with the above-average customer service we've received! We tipped those two guys well on their way out. They earned it for the way they treated us as customers.

I have bought from them previously and was very pleased - however - this time around, I am…read moredisappointed. I placed an order 6 weeks ago and was told it would arrive in 1-2 weeks. I ended up calling on a regular basis to find out what was going on. Every time I called, I was promised that they would call me back - never heard from them. I spoke to "Joe" the other day who was very rude and abrupt on the phone - he said he'd call me right back, but I never heard from him. I dealth with "Robin" numerous times - again, promising to call and no word. It is now 6 weeks - still waiting to hear what is going on. I understand there is the COVID thing going on, but a simpe return phone call and update is not too much to ask. Their customer service is severely lacking.

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Roberts Furniture & Mattress
Roberts Furniture & Mattress
Roberts Furniture & Mattress

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The Original Mattress Factory - mattresses - Updated May 2026

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