They have the best prices by far, they went above and beyond to make sure I got the best possible…read moredeal, they don't work on commission so there is no high pressure sales environment, they got us an incredible deal, and the mattress has a 10 year warranty, super impressed definitely telling all my friends about this place

My husband & I were looking for an inexpensive mattress (only) for company. We are on a tight…read morebudget. After reading the reviews for Mattress Outlet we decided to stop and look around after failures at a few other places. The reviews were right. The store is small but don't let that deter you. They had 4 or 5 different mattresses for us to choose from and most were under $100 due to Black Friday sales. Reggie White helped us a lot. He was very knowledgeable and patient. I would highly recommend this store. In fact, we will be going back ourselves when we get a mattress for the master bedroom! We should have started here!

In the process of buying a new home I had to get a new bed. Sure, Sleepy's is now popping up on…read moreevery corner in Virginia Beach but I decided to trek on over to Hampton since I've met the owner before. When I would peek inside of Sleepy's while at a stop light I would only notice beds and I wanted to go with someone of a bedroom set. As the name states, you have a great variety of unfinished furniture, much of which is made on site. Closets, desks, tables, chairs, etc. You name it, they probably have it. I almost went the route of picking up a few other items but in the interest of not spending a ton of money I decided to just shop for a bed and frame. They had a decent sized selection of beds and bed frames along with bedroom sets (dresser, nightstands, etc.). I know I wanted a king size memory foam mattress but wasn't interested in the tempurpedic prices you'd see at Brookstone. I suppose they sort of all felt the same to me so I found something comfortable and picked up a bed frame that had storage drawers. Yay for not having to buy a box spring. Both the bed and bed frame had to be ordered and they set the expectation that delivery would be six weeks and it arrived within three. I wasn't in a rush so I didn't mind that what I wanted had to come from another site. One thing that I liked was that they were offering tax-free purchases when I bought everything. As always, it was good to support a local biz.

I loved the furniture selection they had. Very beautiful pieces were you could really furnish your…read morehome as you desire. They had a lot of rustic pieces which is really what I'm into right now so that was perfect. The prices were on the pricier side, but there was some things a little more reasonable. You get what you pay for is the attitude you should have visiting. They do have a third party leasing lender whatever so that you can make payments so that's nice.

Service was good. Of course they work on commission , the selections of stuff Great .. some stuff…read morewas cheaply made and over price ...

Poor and cheap quality. I bought a dining set 1 1/2 ago and within less than a year all the dining…read morechairs become wobbly. Don't recommend

There is certain level of professionalism everyone should have at any business. If something…read morebecomes an inconvenience to a customer, you can not point blame and say "My employee is part time and only works one day a week so he didn't know. He should have told you we don't deliver and it's a fee with a third party so it ain't our fault." There is a way to deal with a misunderstanding and there is this and THIS is unprofessional and never should happen.

Wow! This was a great place to visit! We needed a very specific firm, flat mattress for our mom…read more After several failed attempts at the big box stores, we found what we were looking for here. The associates there were very helpful, friendly and went out of there way to help. Definitely recommend! - Chris S.

The customer service was good but the bed..... we exchanged out king size pillow top for a split…read moreking hybrid and 1/2 was legitimately harder than the other half and now per the "comfort guarantee" we are stuck with the new bed. Ended up going to mattress firm and spending the money we should have spent to begin with. How are 2 identical beds so different??

We needed a new mattress. We decided to go to the Original Mattress Factory first, because both of…read moreus wanted a good, quality mattress that you could actually flip. Will Curling was cordial, knowledgeable and professional. He didn't pressure us in the least, and in fact, we left the store undecided on which model to consider. He suggested we go home and do some more research. After researching, and talking it over, we came back and bought from The Original Mattress Factory, and Mr. Curling. We are looking forward to the delivery. After having had high pressure sale tactics employed during past large purchases at other retailers, this was a breath of fresh air and much appreciated.

Wow...am I impressed with Roberts Furniture! Previously burned by a furniture company in New…read moreJersey that jerked me around with a $1300 dining room set ordered for over two months that never got delivered (thankfully, I had gone through Paypal with my credit card and the payment was returned to me). Roberts took care of me from the get-go. I ordered a similar dining set from their website and received immediate responses from them via email. Then phone calls came to assure delivery was scheduled for the following week. Right on schedule! The table and cloth chairs are exquisite - more than I had hoped for. Ross and Tim who delivered the set, arrived late in the afternoon to assemble the table (a reasonable fee is charged for assembly of furniture) after they had already completed a ton of deliveries locally. They treated us as if we were their first delivery of the day - warm, personal, so enthused about my new dining room furniture. We couldn't be happier with the above-average customer service we've received! We tipped those two guys well on their way out. They earned it for the way they treated us as customers.

I have bought from them previously and was very pleased - however - this time around, I am…read moredisappointed. I placed an order 6 weeks ago and was told it would arrive in 1-2 weeks. I ended up calling on a regular basis to find out what was going on. Every time I called, I was promised that they would call me back - never heard from them. I spoke to "Joe" the other day who was very rude and abrupt on the phone - he said he'd call me right back, but I never heard from him. I dealth with "Robin" numerous times - again, promising to call and no word. It is now 6 weeks - still waiting to hear what is going on. I understand there is the COVID thing going on, but a simpe return phone call and update is not too much to ask. Their customer service is severely lacking.

This is the nicest location I have been in. It has a large selection and the store is very nice…read more Ms. Alinda was so sweet. She helped us pick out a mattress for our son who lives in another state and set it up so he could pick it up there. It was a flawless transaction. She has a great personality and knows a lot about mattresses. She answered all of the questions we had. I will definitely go back here if I ever need another mattress. And I would ask for Alinda!

The store is nice as well as the customer service, but the communication is awful. We were told…read morethat the mattress and adjustable bed frame would be delivered in the two-hour window of 5-7 pm. They then called to confirm and said that it would be from 9:30-11:30 (luckily my wife works from home otherwise we would be screwed). I called the store and they said there was nothing they could do to adjust the timeframe. They did not call 30 minutes ahead of showing up for the delivery, they just showed up. I figured for the price that I paid that the communication between the customer and company would be better.

Visiting from the west coast so I was unfamiliar with the store but it's similar to Big Lots…read more I was able to get a lot of items for my daughter's dorm for a great low rate, including a Serna mattress pad for $9, comforter and sheets sets, as well as, throws and rugs! Overall, everything was reasonably priced and the customer service was good. I'd return if I was ever in the area again.

Reasonable prices, everything I've ever was looking for I found there. And prices are greatread more