Went for New Year's Eve and would not repeat
Service generally slow and hard to get the attention of the three waiters running around the second floor.
Three errors in our order:
1) We ordered water to drink, which took too long to come. When it did, it came with mutterings of "sorry, sorry" from the waiter, to which we did not have to say much, because she was right, she was too late.
2) From another waiter, we ordered three starters, but when three arrived, one came wrong, an error.
3) We also ordered one glass of wine, but since it hadn't even come by the end of the starter, we had to call over another waiter and re-order it because it turns out, they had completely forgotten about it.
Due to the erroneous starter, and forgetting the wine, we got both on the house. However, on top of the waiters having made mistakes, their treatment of us was terrible, so it did not feel fully rectified.
Examples of bad treatment:
1) We didn't recieve an apology for either error. Both times, our server blamed someone else and hurried off. Instead of apologizing on behalf of the restaurant and telling us she would sort it out, we were left at the table after gruff treatment and wondering whether we would get the right dish or the wine at all.
2) Gruff treatment example: the waiter said things like "you've already eaten part of the starter, you may as well finish it" (we ate some of the erroneous starter before noticing it was not what we ordered and stopped eating it) - not the attitude with which to treat a paying customer that was served the wrong dish.
When we finally got the correct starter, the waiter made sure to exact the blame on others. Note: never blame others on your team, it makes the restaurant look divided and disfunctional. Just say: "sorry, hope you enjoy the correct starter now, it's on the house".
2) When I called the waiter over to inquire about the missing wine, I said "We ordered wine but we have not received it". To my surprise, she just looked straight at me and waited, and I was forced to follow up with "...Could you please bring it?" The response was: "I did not take that order". Again, the rotten attitude.
My thought was: Getting a hold of just one waiter is hard enough, now you want me to remember which of the three took each order and track each down, with their errors, while I sit in this chair? Of course the correct answer is, "I'm very sorry about that, we'll get that over to you immediately"- I am not interested in which of the three, or whether the kitchen made the mistake, present a unified front, work as a team, and figure that out internally.
Conclusion:
Food okay. Bad service. Not worth it. read more