This venue is amazingly beautiful. Industrial elegance, good parking. The linens were beautiful, clean and crisp and the bar staff were top-notch. Unfortunately, it also has a man named Roger who tainted our entire wedding reception on October 27, 2018. He was rude, condescending and ugly. I was one of the reception coordinators, and I listened to multiple complaints from the attendees all night about his behavior. My husband got so irritated that he had to leave. I had met previously with Roger about the placement of the tables, food, DJ booth and photo booth. We specifically asked that the DJ booth NOT be placed between the food tables. Upon our arrival to decorate, we found that NOTHING was what we had decided on. He snapped that the groom had made the changes. I knew that he had not, so when the groom arrived, I asked the groom in front of Roger about the changes. The groom had NOT asked for any changes. It looked beautiful, but the DJ booth did affect the flow of the food line, with many people not even knowing that there was another table of different varieties of food.
I have worked many venues and have worked with many owners/managers and have never experienced such horrendous behavior. Our reception was attended by families with children, middle agers, seniors and professionals. No one was out of order, and no one was drunk. If Roger wants to be a success in this business, he needs to learn how to "read" his clientele. His social skills are not lacking, they are non-existent.
If you are looking for a venue in the Springfield area, run as quickly as you can to another venue. That's a shame, as the building is beautiful, but, sadly, you shouldn't have to pay for rudeness and condescension. read more