My mom was a monthly respite visitor to this facility for about a year. During its transition from Heather Hills to Trilogy it went further and further downhill. Her last two stays were the worst. Upon scheduled admittance during the first of those two stays, I had to hunt down the new gal in charge THREE times before we had the paper work completed. Mom was put in a dirty room with no TV and worn furnishings. I opened a dresser drawer to put her clothes away and there was sand or dirt in it. While on past visits, residents were engaged with others in recreation activities, this time most were slumped over in wheelchairs lining the hallways. Mom said the food wasn't as good and the CNAs were always in a rush. The last time was even worse. No more private rooms. They had closed a wing and jammed everyone into crowded semi-private rooms (with 2 TVs blaring at once). Mom came home haggard, soiled and wet--with no protective pad in her wheelchair. And, of the five outfits I had packed, she came home with only the clothes she was wearing. I called and the CNA I spoke with made it plain that her clothes got lost the first day and she had been wearing the same outfit all week. I had to drive out to the facility to get her clothes. When I got there, I had to wait a long time before I was directed to the laundry room where I was allowed to rummage about for my mother's things. She is still missing 3 cardigans, her Lands End slacks and shirt, nightgown and a homemade quilted lap blanket, a gift from her church. Now The Oaks is threatening to take me to court for the $32 mom owes them. Their motto is "Where family comes to live." I wouldn't even send my exes there to die. read more
