I have very mixed feelings about Riverside Courtlands. On the surface, the facility is beautiful,…read morewell-maintained, and offers appealing amenities for residents. The admission process was quick and efficient, and for someone who is largely independent and only needs minimal support, this could seem like a great option. However, once any level of real care is needed, serious issues become evident. The facility does not have an RN on staff -- only CNAs -- and during the night shift, the entire facility is often run by just two CNAs - not even a manager in charge. This lack of proper staffing creates a dangerous situation for residents who need more attention or might be at risk for falls. During our time there, falls were frequent, and one day alone saw three residents were taken to the ER due to injuries. I was constantly seeing residents with bruised faces, etc. walking around. The call button system is unreliable, especially at night, and response times can be worryingly slow. Often when they did have adequate staffing you could find 4-5 of the CNAs outside the dining room door congregating. This would be a good time to round with the residents who might not be able to go to the dining room. Nonetheless my loved one had a nasty fall and passed away the next day. I believe that fall worsened the condition at hand. Another concern was the pressure I felt to use CorsoCare for hospice services -- a provider located two hours away from our location. Unfortunately, that experience was far from ideal and felt more like a convenience for the facility than a benefit for us. I wonder if there is some sort of partnership between the two. In short, if your loved one is active, fully mobile, and doesn't require much in the way of assistance, this might be a pleasant place for them to live. But if they need attentive care or medical oversight, I would not recommend Riverside Courtlands. It offers a nice place to stay -- with meals, activities, and a roof over your head -- but very little in the way of actual care, which sadly did not support my loved one in their final days. Also, I will say the sales gal was SO nice and helpful during the sign on / move in process but once our loved one passed away we received not one condolence from any of the staff - not one. We received a bill and a notice to vacate the room. I found that very unsettling considering how nice and helpful they were to start.

This facility was highly recommended to us, and we were not disappointed whatsoever.... in fact, we…read moreare super- impressed. Mom has a 'studio' apartment that is huge - and we could add as much of her own things from drapery, to pictures, to shelving to really make it her own home. The apartment decor is up to date (stainless microwave, if desired in her kitchenette) and everything is clean and fresh. Housekeeping is amazing, along with maintenance and laundry. Staff seem to have a great attitude. Always with a smile and willingness to help or answer questions. Some stop by just to chat, and see how your day is going. Aids, med techs and nursing staff are wonderful and well-trained. Concerns are listened to. (Former nurse with long term care experience here...) This is 'assisted' care. Loved one can refuse showers. Staff is WELL aware of things, and certain behaviors are spelled out in the month-to-month contract that avoid serious issues. This is not a nursing home. They assist you when you require help. Different licences and rules apply here than at other kinds of care places. Some residents have had hospice here, and then pass on. They don't kick you out if you are sick. Yet, this is NOT a memory care facility. If loved one declines that way, there are other local Vista facilities (Northview) that they can transfer to, certain things being in place (room availability, etc...) Food is very good - with a nice pub-type alternate menu choices. Room service meals are no extra charge. Guests can eat for a reasonable charge, just inquire at the friendly concierge. Everything (except onsite beauty salon) is included in the rent. No "care-level" add on costs if loved one needs extra assistance. Choice of doctors who specialize in elder care come to the facility... including blood draws. Activities are creative and varied (artists come and paint with residents on a project... flower arranging... song performances... animals visit...etc) lots of outings are offered in their own van/bus as well as any entry fees covered. Residents are welcoming, and very friendly. They come from all walks of life and most from middle class income levels. (This age group saved and invested, lived on less than they made, paid off their home, and some, not all, received some kind of retirement package... unlike today's reality.) I have never noticed or overheard any attitude of "looking down" upon any other resident from these residents. An outstanding facility, in my opinion, and worth checking into.

Absolutely deplorable care from nurses and administration. Learning from multiple patients with…read moreparalysis that they were sitting in their own feces for hours at a time & only getting half of the therapy their insurance was paying for was so disheartening. My grandfather deserved better care, and when he brought his concerns to administration they refused to help him leave the facility. Taking away his only means of mobility. I am not sure who is running this place but it needs to be looked into. Please consider other rehab facilities in the area unless you can ensure you're physically checking in on your person multiple times a day!

they don't deserve to be open they treat ther employees bad and they don't care about the residents…read morei seen so many residents come down with bruises on them and they don't clean the place only on special days and they don't clean out the containers where the food suppose to be in they even be lacking on giving the residents there medication they done had so many dead residents there haven't been a day where the fire fighters or ambulance came to the place

Wow. We toured all the local options for my mom for independent & assisted living. Hands down the…read morebest 'feel' from the moment we stepped in & met Kari & during our tour. Jeff manages this place exceptionally well for many years. (Those are the 2 people I know there - I'm sure there are others.) My mom has friends there, all have positive things to say which means a lot! After our visit my mom said, "Now, I don't just know I have to go, but I want to go." Gives me such peace of mind.

We were visiting my aunt, who lives at Royal Park Place in Zeeland, Michigan. She informed us that…read morethey're having a hard time finding help. She also pays for 30 meals/month but doesn't use them all because Royal Park Place in Zeeland often serves fish, which she doesn't like. (I bet they also don't serve beef much.) We visited her about a year ago, and the food was very good. In August, 2024, the food is pretty bad. The cream of broccoli soup was oddly sweet. The broccoli was fully cooked, but there was something soupy about the cream portion, and it tasted sweet. I ordered 2 portions of the American fries/country fries, but they were neither. They were very thinly sliced-up potatoes, and heavily peppered but not salted. It was very unenjoyable to eat these potatoes, but as it composed the majority of my meal, I ate 'em. I'm just happy they weren't undercooked. Props to the chef! I also ordered green beans, which appeared to be the cheapest canned green beans on God's green bean planet. I ate them, but without relish (please pass the relish, ketchup, mustard, anything to make them taste better). I think the kitchen workers heavily sprinkled the green beans with black pepper, but again, no salt. For the meat portion, I ordered roast pork. I could have ordered 1/2 pork and 1/2 chicken wings ("drummies"). When my plate arrived, it had a very distinctly odd smell to it. I lifted the roast pork to my nose and smelled it. It smelled okay. I tasted a forkful. It tasted okay. But to this day, I can't get the stink out of my nose. I brought the crappy roast pork home to my dog. My relative, who was also visiting my aunt, was also dissatisfied with her meal. Except for the salad and ice cream. I'm imagining the Royal Park can't screw up those entrees. So, overall, the food at Royal Park, Zeeland, Michigan, in 2023 was excellent, but in August, 2024, it was, really, terrible.

Update. Story Point has taken extra efforts to clean up the water damage and make things right for…read moremy parents who were moved into another room during the mishap. I'm hoping future security will be on top of issues and inform residents quickly as what has happened and if any action needs to be taken. My parents have been told there is another room that has opened up and no longer need to be crammed into a one bed one bath. Thank you for correcting these issues. The staff at Story Point are very friendly. The only suggestion I have is to create a heart diabetic healthy eating guideline on the menu. Thank you.

I waited a few months after my dad passed away so I wouldn't be emotional in my review. For one…read morethere is no NURSES HERE to take care of your loved one. Some of the reviews aren't telling the truth or they plainly don't have a clue. There is one medical person who they call a nurse but he has nothing to do with the care of your loved one. IF YOU HAVE A LOVED ONE THAT NEEDS DAILY MEDICAL ATTENTION AND CARE -- STORY POINT IS ABSOLUTELY NOT THE PLACE TO BRING THEM. The story point staff managers are great and they are there to talk to and help with your situations but they don't do the carrying of your loved ones. MOST OF THE CARE STAFF IN ASSISTED LIVING ARE "TEMP"!!! They are people going through training. THEY DO NOT CARE OR EVEN ATTEMPT TO CARE ABOUT YOUR LOVED ONE. Some are foreigners and can't understand them. They have ZERO knowledge of anyones medical needs. When my dad was in memory care for a while and some of the girls would be sitting in the corner on their phones after 5:00. I was at this home every single day !!!! I know what went on. Just so you know the SALES women IS A GOOD SALES PERSON !!!!! Once you commit and she gets her commission she didn't have anything to do with me or my husband. So if you're just looking for a place to live and you don't need medical attention daily This may be the place for you. It's a beautiful building and has great entertainment. Let me be clear - the management staff is wonderful. The few ladies that have been there forever are wonderful. THE TEMPS THAT COME AND GO IN ASSISTED LIVING AND MEMORY CARE THAT SUPPOSED TO CARE FOR YOUR LOVED ONES ARE HORRIBLE! Can't say it enough.

These people helped me when others refused to. They ibviously try care about their patients. Cannot…read moresay enough good things.

I know this is a highly ranked rehab center, but the task of trying to even schedule an appointment…read moreor talk to anyone here is a real challenge. I've tried for weeks to get a return phone call just to ask questions. I get bounced around from department to department, all with the "this isn't my job" style of help. Not a great impression at all.

My father didn't like living at Villa Maria. He stayed seven years because he couldn't afford a…read morebetter place, but he hated the food and felt the office staff were indifferent, though the housekeeping staff was kind to him. When they lost power for several days last year, I got a call from a housekeeper (not anyone in management) to inform me that I needed to come pick up my father. When I asked how I could get him down three flights of stairs without an elevator, I was told that was my problem to figure out. He wasn't refunded any money for the time without heat, phones, power, or hot meals, but when he was forced to move due to his health, they made sure to charge him for four extra days of all of those things because he could only give 26 days notice. Never mind that they got the keys to a clean empty apartment six days before the end of the month, and he hadn't even stepped foot in the paid for apartment for 53 days. Nice way to treat an 89-year-old man they'd made a huge profit from during those 53 days.

Dealing with their administration following my family members death was one of the worst…read moreexperiences ever. No compassion or attempt to work with family. Money is their number one priority. Period.