Have you had positive experiences at Covenant Village of the Great Lakes? - Yes!…read moreI have had positive comments on the writing of two books. The last one, I co-authored with my son, Rocky Nichols: Memories Are Life's Highway and Souvenirs, Stories and Perspective. Comment from residents, family, and many more who have read the books have been very gratifying. The last couple of months have been filled with several concerts and Christmas programs. They were part of our "Life Connections," a monthly list of activities for us to enjoy. We then can write about our adventures in our "Life Stories" group for others to enjoy. I am currently a resident of the Independent residential building Lou N

Absolutely deplorable care from nurses and administration. Learning from multiple patients with…read moreparalysis that they were sitting in their own feces for hours at a time & only getting half of the therapy their insurance was paying for was so disheartening. My grandfather deserved better care, and when he brought his concerns to administration they refused to help him leave the facility. Taking away his only means of mobility. I am not sure who is running this place but it needs to be looked into. Please consider other rehab facilities in the area unless you can ensure you're physically checking in on your person multiple times a day!

The facility is absolutely lovely, The beautification of the property is exactly what you would…read moreexpect to see for the middle of summer. Flowers everywhere and great colors. I was greatest kindly when I arrived and asked to sign a check in log stating my business and the time I arrived. I very much appreciate that process is in place. I arrived early and was offered tea, coffee, or water while I waited. I was given freedom to look around the facility while I waited if I was interested in doing so. I found myself drawn to this really fun finch enclosure where you can watch the birds play. It was in the library and board game area. The facility was bright, well lit, clean, smelled great and marked with directional signs everywhere. When my scheduled time arrived for my tour I was greeted by Kristin with smiles and a welcoming handshake. She was very knowledgeable on the property and provided me with physical informational documents to take as well as information during our tour. Both the studio and one bedroom were in great condition. I appreciated that the balconies were cement not wood so it provided a safer more sturdy feeling. The dinning hall was also very impressive. The room itself had high ceilings with great architecture. Overall great trip and lots to think about.

From the owner: Welcome to StoryPoint Grand Rapids East! This isn't just a place to reside it's a place where our…read morecommunity members truly shine, and we are glad to share this experience with them. Our senior living options include independent living. Throughout each service level, we strive to make every moment of every day something special. We know it's the small details in life that make a difference. Every resident becomes a part of our family, and we work with each of them at their pace to create the experiences they want. StoryPoint Grand Rapids is a place where residents can truly Shine. Everyday.

My mother-in-law just moved out of Porter Hills. At one time this was the premier retirement home,…read morenot anymore! After several incidents, UTI's from not changing her diaper, several falls, many cuts and bruises, leaving her unattended on the toilet, and missing items, my wife finally had to move her to a different facility. Two days in and the quality of care is amazing. They check on her a minimum of every 2 hours. When she rings the bell, someone actually shows up in a timely fashion. They wheel her to the dinning room instead of bringing meals into her room at no extra charge. Porter Hills is building a big new expansion and they have a skeleton crew working to help pay for the new build. Be very careful before committing your love ones to this institution.

Absolutely deplorable. Would not recommend this place to anyone. Do not believe "what you've…read moreheard". The aids require a ton more training and/or better vetting during recruitment and hiring. The administration is aloof and was contentious when discussing the care (or lack thereof) of our mother. Important note: The sales people are great! No doubt. But they aren't the ones providing the service. It's about revenue. Remember that! My siblings and I all now live out of state. We relied on a lot their former reputation. Our mother was not treated with dignity (left on the toilet unattended at times) and that was only when they "got around to" responding to her calls to use the restroom. She had multiple UTI's during her short time (6 months) and had fall related injuries that were not reported in acceptable detail or in a timely manner. (**And then later charged us for the wound care for injuries they didn't even deem necessary to share. Ridiculous) She felt like the moment she arrived, she was a burden to the staff. She was afraid to bother them and afraid to tell her children (us) so we "don't make it worse for her" The staff, especially evenings, were gruff and annoyed with her. ALL because she needed the very assistance she was paying to receive. Unacceptable. Whatever the reputation WAS prior to our decision to move her to this "premier senior facility" has long passed and in our experience, completely untrue today. Knowing what I know now, I would not let these people watch my dog overnight much less care for our mother one day longer. We have since moved her from this sad situation. After giving notice, we did not hear from the administration for almost a week and on the day we came with our truck, not one person there even asked why or where she was headed. Apparently They just let people come with a truck and take someone's entire belongings and don't ask a single question to stop by to ask anything. Trolly after trolly moving what was left of her personal items, (many missing with no follow up from PH) It was just more evidence that our mother was right about the complaints she would barely share. This is not written in an emotional state. We have since found her a better place. This is written as a warning and a plea to those who consider Porter Hills and take Yelp reviews under serious consideration. If you should choose this place for your loved one, plan on being VERY involved in the day to day needs, believe your loved one when they tell you about mistreatment and keep a close eye on the care they receive and more importantly, what they don't receive. I wish I had ONE kind thing to say. Honestly I do. However, there isn't anything I can point to. Due to the Yelp rating system, I'm force to even give one star. The stress and setbacks Porter Hills caused our mother and our family is impossible to overstate. Thankfully we were able to make a merciful and swift change before things became worse. Consider other options.

This is one of the best assisted living facilities I have seen. Their memory care unit is amazing…read moreand their staff is so attentive and sweet and kind. I would highly suggest if you're looking for a place for your loved one to go, look into this place. Trent and Angela and Chloe are amazing caregivers and all of the girls there are so kind and helpful. The staff pays such an amazing attention to the residents and I couldn't be more grateful that My loved one is being looked after here. They have a beautiful outdoors area that's all fenced in for everybody to enjoy, their meals are well cooked they have a movie theater, exercise room, and hair salon. we have worked with provisions and Green acres in the area and this place is so much better than both of them. In the memory care unit I have walked in unexpectedly multiple times and I will see one on one care and attention being given to my love one and it's very comforting to know that he is getting attention when family is not there. The staff is very great at making sure my father-in-law is always clean.

RUN...do not trust Maple Ridge Manor (Manistee) with the care of your loved one…read more The only positive comment about this facility is that it is beautiful. Beyond the beauty, it is lacking in every way. The staff are undertrained in providing dementia care and understanding the mind of person struggling with dementia. The management is unprofessional and seemingly unaware (although they've been informed) of the deep issues in care in the dementia wing. In the 36 days my loved one was under the care of Maple Ridge Manor the staff NEVER showered, changed incontinence clothing in morning, or prepared my loved one for bed. ALL care was provided by the family. Doors to the locked unit were often propped open, and the staff in the locked unit were often not present. (Yes, dementia residents were LOCKED in a wing without a caregiver. Yes, this was reported to the state.) Needless to say, the family felt the need to be present most hours of the day to ensure care. Of course, my loved one was moved to a new facility. In one week in the new facility, my loved one has been showered (it's not easy, but it happens), changed both a.m. and p.m., and care for without the help of family. My loved one's anxiety is decreasing and seems calmer. The family is beginning to leave for longer periods of time and trusts that care is happening. Maple Ridge Manor IS NOT the facility to trust with the care and love for your loved one.

My mother in law was here from December to September. There are a couple of good employees there…read morebut most are there to collect a check. Let me break it down for you. *Housekeeping I'm pretty sure the entire length of her stay nothing was cleaned in her room. Dusting, vacuum, tub, shower it was all filthy. *Dining room if your loved one naps through a meal they will miss that meal, no one comes to get your family member. It costs extra! They used to deliver water to each room a couple times a day. Then they had Hydration station down the hallway. So if your loved one isn't a person who likes to walk they will not get drinks throughout the day. *Management- the manager is unapproachable. He is not a friendly man and should not be managing a senior housing place. * Medical or Med techs. There were a couple good ones there. Who knows if they are still there. We had missing insulin. Most of her meds I took care of but did have them manage her diabetes. They didn't always take her blood sugar finger pokes or they didn't write them down. Because they didn't do all her meds they could not do a sliding scale for her insulin. She was taken by ambulance at least 4-5 times during her stay for falls. Usually because of UTI's because she wasn't drinking enough water. *Security~ the building is supposed to be locked down at night but I walked in several times after dark. * activities- there were a couple activity directors there during her stay. No one was ever successful in getting my MIL to join in. * maintenance- constant problems with her cable TV and no one at night seemed to want to help her. Leaky faucets, closet light that didn't work all the time. I would not recommend this place

I should preface this by admitting that I'm biased; Stonewood Homes is owned by my Aunt Sandie and…read moreUncle Pat. However, even if it was owned by strangers, I can't think of any place I would rather have my grandma live. Uncle Pat and Aunt Sandie are two of the kindest and most caring people that I know. When it became apparent that my grandma should probably not live by herself any longer, we had a family meeting about the situation. It was probably one of the easiest family meetings of this type. Aunt Sandie immediately said that she and Pat had always wanted to be able to have their family members live with them and of course they would be delighted to have Grandma move in. That's how Stonewood Homes was born, or at least my perception of it. :) When I think of kindness, generosity, and good sense, I think of my Aunt Sandie and Uncle Pat. Who else would convert their family home into a senior living facility? Not only does my grandma have a safe, wonderful, caring place to live, but she has the opportunity to share it with the other residents who quickly become her friends. I had the opportunity to visit Stonewood Homes in person this past weekend for my grandma's birthday. Uncle Pat and Aunt Sandie could not have been better hosts and it was wonderful to experience how my grandma is living. The house has the amazing characteristics of being both cozy and spacious. It's homey, but with tons of luxurious touches. In case you haven't seen the photo - there really is a beverage bar! Aunt Sandie always has coffee and hot tea at the ready. One final note: the beds are fantastic. I travel for work and have stayed in quite a few hotels. The memory foam mattress toppers are soooo comfortable! I slept like a dream, even if it was a twin sized bed. :)