Putting your parent in a nursing home can be an overwhelming experience. It was a hard decision…read more The staff at The Oaks treated my dad with kindness, respect and care. They all knew him by name. Everyone i encounted from housekeeping, therapists, nurses, nursing assistance, activity director, social worker, to the chef and dining room staff were courteous and treated dad with care and respect. Dad was there from 11/17 - 2/20 when he passed away under hospice care there. I appeciate all they have done.

My mom was a monthly respite visitor to this facility for about a year. During its transition from…read moreHeather Hills to Trilogy it went further and further downhill. Her last two stays were the worst. Upon scheduled admittance during the first of those two stays, I had to hunt down the new gal in charge THREE times before we had the paper work completed. Mom was put in a dirty room with no TV and worn furnishings. I opened a dresser drawer to put her clothes away and there was sand or dirt in it. While on past visits, residents were engaged with others in recreation activities, this time most were slumped over in wheelchairs lining the hallways. Mom said the food wasn't as good and the CNAs were always in a rush. The last time was even worse. No more private rooms. They had closed a wing and jammed everyone into crowded semi-private rooms (with 2 TVs blaring at once). Mom came home haggard, soiled and wet--with no protective pad in her wheelchair. And, of the five outfits I had packed, she came home with only the clothes she was wearing. I called and the CNA I spoke with made it plain that her clothes got lost the first day and she had been wearing the same outfit all week. I had to drive out to the facility to get her clothes. When I got there, I had to wait a long time before I was directed to the laundry room where I was allowed to rummage about for my mother's things. She is still missing 3 cardigans, her Lands End slacks and shirt, nightgown and a homemade quilted lap blanket, a gift from her church. Now The Oaks is threatening to take me to court for the $32 mom owes them. Their motto is "Where family comes to live." I wouldn't even send my exes there to die.

Starting the search for a place for my mother. Note: The facility is not going to work for what we…read moreare looking for. The street going into the property was very busy, the staff was kind during my visit. When I called and spoke with Tierra (assistant property manager) prior to my tour and discussed finances I was initially told $1800 would not be enough to stay at this property only to be quoted 1,197.00 today for a one bedroom. The facility is older, and needs some renovations. The garden was over grown and being summer I would have expected a little more beautification of the property. When I was given a tour I was told that trash could be thrown down A garbage chute from a room marked trash but when they open the door, the room is filled with garbage bags. She immediately apologized and said that's not how it was supposed to be and shut the door quickly. So every door I passed marked trash I envisioned full of garbage bags waiting to go down the chute. The exercise room was small, dark and disorganized. Stains in the carpets and a definite lived in feel. I understand we are working with a limited budget but there must be other places then this.

It seems to be a good option for lower cost living. Staff was friendly and professional. Facilities…read moreare nice and were clean.

It's worth your salt to speak with AdvisaCare when you're faced with the prospect that your life is…read morecoming to a close. That's what I learned after talking with Mr. Michael Wnek of AdvisaCare about a friend who's struggling with how to deal with the inevitable. Though Mr. Wnek is a consultant, he doesn't talk like a one. Instead, we simply talked over the challenges my friend and her family are facing, and how the people Mr. Wnek works with can help ease their burdens. There's no point getting into the details here. Rather, if the treatments have run their course and there's nothing more to be done, talk things over with AdvisaCare to see how they can help with what comes next.

So the nursing staff that comes never gives you a schedule of when they are coming only calls with…read morein 20 minutes before arrival. Also call patient doctor and says that she is combative and refusing care and not going to her appointments. Also nurse was showing me and my mom someone else's wounds which is a huge HIPPA violation. Also after I told them there services where no longer needed here had the nerve to ask my mom if I abused her and if she feels safe at home. I did reach out to the supervisor and all she could say is do you want us to send a different nurse absolutely not. So for care of your loved ones do not choose this company because they are not professional at all.

My mother-in-law just moved out of Porter Hills. At one time this was the premier retirement home,…read morenot anymore! After several incidents, UTI's from not changing her diaper, several falls, many cuts and bruises, leaving her unattended on the toilet, and missing items, my wife finally had to move her to a different facility. Two days in and the quality of care is amazing. They check on her a minimum of every 2 hours. When she rings the bell, someone actually shows up in a timely fashion. They wheel her to the dinning room instead of bringing meals into her room at no extra charge. Porter Hills is building a big new expansion and they have a skeleton crew working to help pay for the new build. Be very careful before committing your love ones to this institution.

Absolutely deplorable. Would not recommend this place to anyone. Do not believe "what you've…read moreheard". The aids require a ton more training and/or better vetting during recruitment and hiring. The administration is aloof and was contentious when discussing the care (or lack thereof) of our mother. Important note: The sales people are great! No doubt. But they aren't the ones providing the service. It's about revenue. Remember that! My siblings and I all now live out of state. We relied on a lot their former reputation. Our mother was not treated with dignity (left on the toilet unattended at times) and that was only when they "got around to" responding to her calls to use the restroom. She had multiple UTI's during her short time (6 months) and had fall related injuries that were not reported in acceptable detail or in a timely manner. (**And then later charged us for the wound care for injuries they didn't even deem necessary to share. Ridiculous) She felt like the moment she arrived, she was a burden to the staff. She was afraid to bother them and afraid to tell her children (us) so we "don't make it worse for her" The staff, especially evenings, were gruff and annoyed with her. ALL because she needed the very assistance she was paying to receive. Unacceptable. Whatever the reputation WAS prior to our decision to move her to this "premier senior facility" has long passed and in our experience, completely untrue today. Knowing what I know now, I would not let these people watch my dog overnight much less care for our mother one day longer. We have since moved her from this sad situation. After giving notice, we did not hear from the administration for almost a week and on the day we came with our truck, not one person there even asked why or where she was headed. Apparently They just let people come with a truck and take someone's entire belongings and don't ask a single question to stop by to ask anything. Trolly after trolly moving what was left of her personal items, (many missing with no follow up from PH) It was just more evidence that our mother was right about the complaints she would barely share. This is not written in an emotional state. We have since found her a better place. This is written as a warning and a plea to those who consider Porter Hills and take Yelp reviews under serious consideration. If you should choose this place for your loved one, plan on being VERY involved in the day to day needs, believe your loved one when they tell you about mistreatment and keep a close eye on the care they receive and more importantly, what they don't receive. I wish I had ONE kind thing to say. Honestly I do. However, there isn't anything I can point to. Due to the Yelp rating system, I'm force to even give one star. The stress and setbacks Porter Hills caused our mother and our family is impossible to overstate. Thankfully we were able to make a merciful and swift change before things became worse. Consider other options.