Disappointing Experience - Untrustworthy and Unprofessional…read more I am highly disappointed with Dream City Spa. Their customer service is incredibly poor, and they are completely unreliable when it comes to their operating hours. They advertise that they are open until 4:00 PM, but you are lucky if anyone is actually there by 3:00 PM. The staff is completely unprofessional. I have even seen employees hanging out outside with their friends during business hours, only to slowly saunter back inside when a customer walks in. This raised major red flags for me regarding hygiene and cleanliness, especially for a spa environment. To make matters worse, they sneak in additional hidden fees that are not clearly disclosed upfront. Between the terrible hours, poor hygiene habits, and lack of transparency, it feels like they do not respect their customers' time or money. I will not be returning and cannot recommend this place.

I received 2 services on different days. The first one I had a male therapist, and you can tell he…read morewas rather new to massaging. I booked 90 min massage and added on scalp massage & cold stone face massage paying additional for what they have describes as an "add on". The "add ons were deducted from my time from the 90 min massage I had already paid for. I asked the front desk about it and she said no any added services do deduct from your massage time. Why? This is NOT how it is described and as an add on why would I pay extra to take away from my massage time that is paid for? The second one I booked another 90 min massage with a female therapist. I booked at a special rate online for $119 for 90 mins and I had a gift card for $56, leaving a balance of $63. The studio charged me $87!!! I left cash tips both times. I called and spoke to Ionia at the front desk and she informed me the price was $145 NOT $119 as described through the online booking special. I asked her to have to owner give me a call since I have been a therapist for 19 years and this is DEFINATELY FALSE ADVERTISING!!! I gave it a 1 star because the lobby is very welcoming and clean but nothing else (on 2 tries in the last 2 weeks) was acceptable. Highly recommend trying other massage places and I WILL NOT RETURN!!

My first experience with Penny was fantastic! I went in with a headache and I got the…read morehead/shoulders/back massage. Penny was so kind and genuinely cared about how I was feeling. I had significantly less pain when I left her office. The office itself was cozy and peaceful, and I appreciated that there was plenty of parking. Notably, it's impossible to be Penny's prices. I will be back soon!

I have been to Pannee twice now and I will never go to another massage therapist. If I could go…read moremore often I would. She is professional, caring, and has a passion for what she does. She is not your average massage therapist. Pannee genuinely cares for her clients and provides a five star experience that is customized for each individual. Each time I have received a massage from Pannee, I have left feeling rejuvenated and like a brand new person. The ambiance is relaxing. I enjoy the soft music, hot stones, cupping, and the aroma of the oil. The heated massage table is extremely comfortable as well. If I could give Pannee a million star rating I would. For every birthday, anniversary, holiday-- my wish list will include a massage from Pannee. I am so glad I found Pannee :) and I will be back soon.

As a massage therapist myself, I'm very mindful about how I choose bodywork and how I show up on…read morethe table. I don't want to have to direct the session or explain what to prioritize--I'm looking for a practitioner who can assess, listen, and work intuitively from their own expertise. That's exactly what I experienced here. From the moment I arrived, the atmosphere was calm, peaceful, and grounding. The space felt safe, clean, and thoughtfully prepared, which allowed me to fully relax and receive. During the session, the therapist demonstrated a high level of skill, sensitivity, and clinical understanding. She was intuitive in her approach and addressed areas of need without me having to guide the process. I felt that she was both listening to my body and applying her professional knowledge in a way that was precise and deeply therapeutic. It's not easy to find that balance of clinical effectiveness and intuitive care, but she offers both. I left feeling supported, more mobile, and genuinely cared for. I would absolutely recommend her to anyone looking for medical or therapeutic massage, especially if you want to be able to trust your practitioner and simply receive the work.

The only reason I didn't want to review was because Cynthia is too good to share! (JK, JK). But all…read morekidding aside, I've tried about 3 other massage places around the triangle and this is by far my favorite and only location. Worth every penny! It's not your typical swedish massage place since they're medically based (and I don't really have a medical reason... I've done the pre and post natal massages), but unlike other places, I walk away feeling relaxed/refreshed and the results linger for weeks afterwards! Also, if you are interested in the prenatal massage, this place has the equipment for you to be on your belly as an option and not just the side massage. She books up fast and I didn't realize I was picky until I came here on a whim. Office is nice, professional and cozy. Love the essential oils used. You walk in feeling well taken care of. I cannot recommend this place highly enough.

I have been seeing Marianne for 20 years. I hade a bad head, neck, shoulder and incredible pain. I…read morewas unable to move my head from side to side. She saved my life & gave me use of my neck & back. I was told that there was nothing else the other therapist could do! Marianne is amazing and extremely caring about here clients. I can't thank her enough!!

Maryanne is amazing. I was suffering from lower back pain and was fortunate to get an appointment…read more She is so popular with a loyal following so it may take some time to get an appointment. She alleviated the initial pain which was based on tight muscles. A follow up visit continued to provide benefits. I will return for a relaxing massage in the near future.

William Rand is a dime of a massage therapist. A true artist. As an added bonus, his personality is…read morean utter delight.

Terrible experience for my wife. She booked a massage through ClassPass, and the business contacted…read moreher beforehand asking if she could come earlier. She agreed and changed her schedule to accommodate them. When she arrived, she was told the therapist would be male. She politely explained that she was not comfortable receiving a massage from an unfamiliar male therapist and asked whether there was any alternative. The manager was extremely dismissive and rude and made essentially no effort to find a reasonable solution. What bothered us most was not simply the ClassPass policy--it was the way my wife was treated when she expressed a very personal and reasonable boundary. Instead of showing understanding, the manager repeatedly blamed ClassPass and made her feel like she was the problem. For a business offering such a personal service, professionalism, empathy, and respect for a client's comfort should be basic expectations. Based on how this was handled, I cannot recommend this place.

I enjoyed my massage with Sharon. She was considerate about it being my first time and was open to…read moreanswering any questions I had. I felt very comfortable and relaxed.

I absolutely love this place. I have been through multiple people to find anyone who can help my…read morechronic cervicogenic headaches and Sharon is a miracle worker. Everyone I have met here has been so kind and welcoming. They are honestly underpriced for the quality work they do. I have recommended them to everyone I know!

Spa by Jing is hands down the number 1 place I've ever been to! Jing and her crew are extremely…read moreprofessional, personable, and importantly incredible at their job! Every time I go it feels like there are 10 hands working magic at the same time. Jing and her crew truly love their craft and are extremely passionate about what they do and it shows! My wife and I have been seeing them for many years now and many years to come, highly recommend!!!

Amazing! The best massage and facials ever! We go here all the time to celebrate our anniversary or…read morea birthday or whenever we need a good spa day! This is the only place we go for a high quality massage!!

**Updated Review:**…read more After my original review, the owner reached out to apologize and invited me back for a complimentary massage. I really appreciated them taking the time to address my concerns. It says a lot about a business when they're willing to listen to customer feedback and make an effort to make things right. My second visit was a different experience. I was greeted when I arrived, the massage was not interrupted, and the therapist did a great job. And they did inform me that they do have heated beds, but they turn them off during the summer. Overall, this experience was much better than my first visit, and I appreciate the business for taking my concerns seriously. While I'm still not sure if I'll become a regular customer, I do feel that my concerns were heard, and I consider the issues from my first visit resolved.

Cindy was outstanding. She checked in with me often during the massage to ensure I was comfortable…read morebut she allowed me plenty of time to relax. It was a wonderful experience.