We brought our small dog in because our usual borders were full. Checked out the place and thought it was ok. The place was a bit loud, with a group of dogs in a front area that isn't very big considering the number of dogs. There was also a large fan blowing that contributed to the noise level. They told me the group of dogs were the daycare dogs. There was a smaller area for small dogs behind it.
The place was more casual than their normal place. Everyone seemed friendly. We were in a bit of a pinch so decided to board him. I can say I regret that decision. My first red flag should have been the relaxed nature they took with paperwork, vaccinations, and care information. There didn't seem to be much concern about who his vet was, when he got his shots (or even if he got them), no questions about the vet, food, times for feeding, etc. We took it upon ourselves to provide them the information unrequested. We gave them the vets number, the correct amount of food, listed when and how much he was to get. We provided them with how often he needed to go out and included his harness and leash.
They said we could text, and they would send updates and photos. Which they did. they sent pictures, said everything was going great, and everyone loved him. He was doing fine.
Our little guys is usually very happy, outgoing. He loves playing, and hanging out with people. A very sweet and friendly dog.
He was there for 6 nights. We got back on a Friday and picked him up. It was like he was suffering from PTSD. He was limp, didn't even acknowledge me when they handed him to me. They handed me back 9 meals, even though there should have only been 2. He wasn't excited like he usually was. On the way home he just sat there quiet. It was very concerning, both my husband and I had never seen him like this.
When we arrived home (about 10 minutes) he immediately went to the grass to defecate and he had horrible diarrhea. He went 3 times and it looked like he passed something. He also hacking and coughing. We kept a close eye on him and as dinner time arrived, normally he gets all excited. Nothing. didn't get up, and even after coaxing him, he wouldn't eat or drink. He was literally acting like he had been sedated.
By this time it was too late to call them and ask what really happened there. The vet had closed as well. I kicked myself for not taking him directly to the vet when we saw how he was behaving. We thought maybe some time back home, but Monday I would be calling the boarders and the vet. Sunday he was seeming a little better. He began eating some food Saturday night. On Sunday he ate more, and again we thought progress.
When I called the boarders, and asked if there was a toy that he could have chewed or treats, they said no. I told them about the diarrhea and they suggested stress from being boarded. (I didn't tell them he had been boarded before. He also never had any major issues with eating food, stress, diarrhea or behaviors). Then when I mentioned the food, she tells me "yeah, they are telling me he didn't eat for a bit" Well, why didn't I get told this when I was checking in on him? Isn't that the point? Then I mentioned the kennel cough and she said, "We didn't hear anything". None of this is acceptable.
Monday night he began vomiting. He vomited 8 times. Basically he vomited until there was nothing left to vomit. I had called an made an appointment with the vet, but called again the next morning as soon as they opened and asked if they could see him. They pushed up his appointment for us.
When I took him in, they put him on the scale. He is a 9 lb dog. He lost a pound. That's the equivalent of 130lb person loosing 14 lbs in less than 7 days. The vet was obviously concerned. Thankfully he got all his vaccinations right before he was boarded. She felt the vaccines would help fight off the kennel cough. She was concerned about his weight, dehydration, and vomiting. She hydrated him, and gave him a strong anti-nausea med in hopes that would help settle him. It took another week and a half before he started to be more like himself.
I would not recommend this boarder to anyone. They weren't honest about what was going on with him while he was there. They should have informed us about him not eating, if he was coughing, or having digestive issues. It's irresponsible and unprofessional for them to just keep saying "everything is great" only to backtrack when confronted about it. I don't need to be "yes'ed". I need to know that the people who are caring for my pet are capable, skilled, honest and knowledgeable. You won't find that here. read more