I hate one-star reviews. Panning a place makes me sad. This joint, however, deserves it.
Husband's family has owned a cottage in Muskoka for darn near 100 years. Everyone has their favorite place to eat on the lakes. Moon River Lookout doesn't make anyone's list (and after our dinner last week, we know why). It's too bad, too, considering the food is actually quite good. Well-prepared, fresh local ingredients, lovely flavors and textures. The chef is clearly not the problem here, tho.
The glaring problem is the service, which is deplorable in every sense of the word. It would be easy enough to dismiss our bumbling, sadly trained waiter as a fluke...if not for the fact that the manager on duty the evening we dined here was an example of some of the poorest managing I've ever encountered. If I listed everything that went wrong with the meal -- from the moment our party of six stepped through the door to the minute we high-tailed it out said door -- we'd be here all day, so a telling example:
Tried to order wine -- oh, sorry, just sold the last bottle of that wine you asked for to that party I seated 15 minutes after you, but whose drink order I took instantly all the while ignoring you...also, just so you know, wine prices are "several dollars" higher than the ones given on the wine list. Say wha? Who does that? It was one thing like this after another until it really reached the point where we felt like we were almost being discriminated against. Do our faces scream "American"? Does my lack of wrinkles make you think I can't afford you? What gives?
All that really matters is that when the manager learned how truly unhappy we were from the waiter, she entirely disappeared. Never came over to talk to us or ask what our concerns were; never came to apologize or offer recourse. Just straight. up. disappeared.
Moon River is a place that presents itself as a fine-dining establishment (few and far between in Muskoka) with high priced, albeit delicious, food to boot. But the unjustifiably poor service and treatment we received means we will never be back. read more