I tried to go because of the flu. They are such a rip off, Here's what to know. Firstly, I've been…read morea licensed health and life agent for over 12 years. When a location accepts your insurance, they are either contracted or considered "deemed" which means they accept the plans conditions for payment. WRUC though, REQUIRES you to leave a debit card on file so they can add up to $300.00 additional past what they already agreed to accept in order to work with your insurance. You might as well give them a blank check. Please, if you read this, file a complaint with the Arkansas Insurance Division about medical payments. I refused, so they refused to treat me.

Went in for a yellow jacket sting that caused my hand to swell. The front desk staff was friendly…read more Up front, they told me it would be a 2 hour wait, but assured me they would be more than willing to see me that day. She even offered bottled water and snacks to the waiting patients. The gal that checked me in once I went back was also friendly. She took the time to ask the reason why I was there and listen. Then, the NP came in, and she was just as professional and polite. She Rx a couple different meds and even recommended a few OTC meds. By the time I got to the Walmart pharmacy, they had my Rx and were working on it. Overall, this was the best Urgent Care experience I've had. I would definitely recommend them for minor emergencies. You can hold your spot online. Not sure how that benefits the person, but I'll try that if I ever need to go back.

Extremely kind and knowledgeable staff. By far my favorite urgent care in the area. Would recommend.read more

Very knowledgeable and helpful in every thing that was done for me. The staff is very helpful and…read morenice. Best experience in a doctor office l have had in 20 years. I will be glad to go back again.

Waited almost 4 hours to see doctor…read more visit was not posted in portal They don't answer the phone, leave a message, we'll call you back wink wink

The lady's in there are absolutely amazing. They went above and beyond for our family today. Not…read moreonly did they do amazing with our autistic son but our car broke down in parking lot and it was 101 degrees out. They brought us water and a popsicle for our boy. Even told security so they would not tow our car. Absolutely amazing. The Dr came in and was able to.diagnose a kicking screaming kid in a matter of seconds. Wonderful man.

The lady up front could have been nicer and also the triage nurse. But once I got past those two…read more The P.A and the nurse were super super nice and helpful!

Front desk and first NP I saw were great…read more Then Caleb Kasper comes in and starts this speech on how the rapid test is only 85% accurate and I told him that I know this and that I need to be tested. Kinda confused at this point because the first NP did the test and who is this guy with the attitude. Tells me that my symptoms are standard for the Moderna Shot. I am experiencing swelling, redness (rash) and heat at the injection site (injection was done at Wal-Mart Pharmacy on 4/23) I was out all day Saturday, felt good enough to take a shower on Sunday and came to Med Express on Monday to be tested. From my paperwork:"Negative CoVid test today. If symptoms persist, follow up where you got the covid vaccine. Er if worse." Like Wal-Mart Pharmacy is going to help me. Also from my paperwork "Discussed with patient the limitations to our antigen test including the possibility of their test being a false negative as the sensitivity of the rapid antigen test is 84%. Knowing this, the patient is declining confirmatory PCR testing." I called Med Express this morning and a call was put into Caleb to return my call which he did and I told him there must be a misunderstanding as the only thing I am declining is that I will not be getting the followup shot from Wal-Mart. He told me in that case I need to come in to have another test done as they use different swabs for the PCR confirmation. Now I am calling Bullshit on this as when I had Covid in January 2021 the test at Med Express was done with one swab and I had the rapid test and was later informed by the health department of my quarantine responsibilities, etc. The first AP did not tell me that the swab she was jamming up my nose was for the rapid test only. I am not impressed or pleased that I am now in the position of possibly having covid and being around a person at work who currently going through Chemo and have a couple of cancer survivors at work also. Nice Job Med Express. I think Caleb needs to be more clear and less attitude. Not impressed and will be speaking with my manager and doing a follow up with the health department.

My sister went in for an upper respiratory infection. She had to go in alone due to COVID so my…read moremother gave her a few list of questions to ask. When she brought it up he said " I don't need her to tell me how to do my job" in a condescending way. Nor did he want to explain the diagnosis to her.

New to area. Called to be seen with a health concern and was in their office within the hour. Was…read moresent for a CT scan and received prompt results. My follow up was with the NP who spent a great deal of time with me and provided me with great resources. Thank you all so much for your care.

Went in on a Saturday morning with an appointment and I must say Dr. house and his staff was…read moreamazing!!! I was in Kansas City for the weekend and wasn't sure if I would be able to make it till Monday to get back to see my doctor for a UTI. They got me took care of me and it was nothing but a great experience. I picked up my prescription within 30 minutes down the street at a pharmacy in Heart grocery store parking lot. When I think everyone again at the clinic for taking such good care of me, thank you so much

The staff and doctors at this clinic treat you as a patient with dignity and care. You can usually…read moreget right in and out without waiting (love that more than anything). I live full time in Wyoming and come down here to get away from long winters.This is the ONLY clinic I go to when not feeling well, while here They are AMAZING!!! They are open late and on weekends......what a GREAT thing to have available when you are not busy or working.

The doctors are great, i am not happy over their monthly medical plan. I had gone into office and…read morefilled out cancellation form back in September and have found that they never cancelled it and have been charged for last 6 months. If you do subscribe to their plan make sure to watch your bank account as the administration does not provide these offices with a secretary or anyone to file and check paperwork.