I typically only post about restaurants. But doggone it! This Bob's experience made me pull out my…read morephone ... First of all, we only went in to "look around". I'll be doggone if I didn't leave out with a new couch! LOL Austin greeted us at the door and I'll tell ya ... I knew he was gonna end up selling me something. He was soooooo personable. So respectful. So sweeet. Pimp was sold when Austin invited us to have some free ice cream in the cafe (even though I told him we were "just looking".) We found EXACTLY the kind of couch we were looking for. We were flip-flopping between that and actually a more expensive one but Austin pointed out some things that helped us realize that higher priced one wouldn't work. THEN, we found out we could do 12 months same as cash. Pimp was sold. Oddly enough, the trip to the ladies room sealed the deal for me. The bathroom was tidier than my own at home. But when I asked Austin about whether they still "Scotch Guard" the furniture, and he explained how their company "didn't trust" that product to be safe for their customers, but had a protection policy instead ... what the helllllllll! We now have a new couch. Austin ... if you ever decide to sell cars ...

Don't buy the furniture protection package!!…read more We purchased two recliners and a side table and was urged to buy the protection package called 'goof proof coverage.' The side table immediately started showing signs of chipping paint. We contacted Bob's and after emailing them pictures of ALL of the damaged areas (FYI we do not have small children living with us) they directed us to file a claim with GUARDIAN PROTECTION PRODUCTS, INC. Today, I received an email telling me that our claim was not a covered benefit. Save your money!! Do not buy the furniture protection package! It was an additional $249.00 added to our bill for a 5-year warranty (we purchased electric recliners). Very poor service and very, very poor-quality table!

As always, great service and great prices. This is my third purchase from Joe and his crew. It is a…read more450 Mike round trip drive and the price was still lower than buying in our hometown. You are doing yourself a disservice by not visiting these guys. Thanks Joe, Thanks Steve. The Cannons.

The staff and owner are amazing. The Wednesday before Thanksgiving, I needed to replace my couch…read moredue to severe hip pain and no other store was willing to part with a floor piece, and I understand that they need it for Black Friday displays. The salesman related the situation to the owner who in turn agreed to part with an amazing couch and I have somewhere to sit that allows me relief from the pain. This is one of the best and most wonderful retail establishments that I have ever set foot in. All that being said, we paid half of what we were looking for elsewhere and received a better product that also happened to be Made in America. Not to mention that they delivered it after 3 pm on the Weds before Thanksgiving! AMAZING

I am extremely pleased with the bed I purchased a few weeks ago. One thing I noticed during the…read moresales time (I was in the store for 3 hours) is this: the people who said they were going to shop around, were 'given discounts' if they purchased from the Sleep Doctor Mattress Store. I never mentioned the need to shop around and I was not offered any discounts. Guess it was my mistake. The new bed has greatly reduced my back pain, my sciatica pain and my overall sleep has improved. I made a wise choice in bed selection. It was way above my price range but I bit the bullet and made the purchase and I do not regret it one bit. Here is to many many years of comfortable restorative sleep!

These people have no clue what they are doing. I ordered a waterbed from them and paid for set up…read more They put 2 boards on upside down. The mattress frame is supposed to have 24 screws put in 6 at each corner with 3 on each side of the corner. They left about 8-10 screws out and just tossed them in the draw that were under the bed. I guess they got tired of screwing screw and said oh well not our bed. They installed it so close the wall cant even get on that side of the bed. I dont know where they found the install crew but they were totally clueless. The head board wasn't put on right and fell into my wall and put a hole in it. This store and the corporate/Furniture Row could not care less about this shoddy install. One last thing they dont inform when upgrading to drawers under the bed that they dont even pull out far enough from underneath to even reach in or they didn't install those right. To be honest if I couldn't do a better job than that I would quit and call it a day. Ill up load some pics soon. If you want to take a chance that's up to you but dont say I didn't tell you!! Total shoddy experience and very disappointed as this was a birthday present from my dad and these people ruined it. As of today they have not taken responsibility for the mistake and rectified it despite 3 years of trying to get them too. What they do is stall you until they finally say its been to long or make up some excuse why its not being such as there was no warranty. Again has nothing to do with the warranty has to do with the horrible set up. This store always responds with contact us were here ready to help but dont fall for it. This is just their standard reply on everything but when push comes to shove they are no where to be seen. I would think long and hard before paying these people to set up anything. Worst experience ever buying furniture. Id rather give them zero stars.

great experience! the Denver mattress team knows how to get the best prices and aren't shady like…read moreother mattress stores in the Lansing area.

This place is excellent. The sales people all the way to upper management are exceptional. They are…read morewilling to work with any specific need that you require for a mattress at a reasonable cost. Yes, they are small but their customer support is off the charts. I would recommend them to anyone!

Anything furniture wise you need, they have! I always get my mattress sets from here!read more

This place is incredible! A friend, Adam, worked with the owners before and recommended I check…read morethem out. The place is BIG! And they carry such a huge variety of categories - very impressive. And some great quality items. Great quality too. I can't wait for the store to reopen post Coronavirus. There are things I need. Plus, rather than buying new things, I'm recycling!

Good service. I see older reviews on here mentioning rude staff but that was not our experience in…read morestore or with delivery team. Happy with our kitchen table set and bedroom set. Good selection. Good value too on furniture. Haven't shopped any appliances but I plan on coming back again to see dining room furniture.

I guess it's a COVID thing but appliances are REALLY hard to come by. We got lucky at American…read moreFreight. We needed two identical 18" dishwashers and called from an ad on the Internet. Turned out they only had one of that model but their sales rep, Gosha, was able to find another unit they had in stock that fit our needs even better. Long and short, we got what we needed from American Freight, on the day we needed it, and every promise made was kept. I've installed one of the two already and it's working great. We saved about $400 overall and got a 3 year warranty on both. Big Box retailers couldn't get them to us until mid November and we likely would have paid more than full price for them. Thanx for all your help Gosha. :-)