Purchased both of our guest beds from here. Service was great. The owner was very personable. Great…read morevalue for the beds with basic easy to assemble frames.

Chris was SO helpful in assisting me in locating a mattress for a friend of mine. She has many…read moredisabilities and doesn't drive but desperately needed a new mattress. Chris helped us find one she could afford and she is beyond excited to have this new mattress. She calls me every other day to tell me how well she's sleeping and how much she appreciates her new mattress. Thanks for your help Chris!!!!

I typically only post about restaurants. But doggone it! This Bob's experience made me pull out my…read morephone ... First of all, we only went in to "look around". I'll be doggone if I didn't leave out with a new couch! LOL Austin greeted us at the door and I'll tell ya ... I knew he was gonna end up selling me something. He was soooooo personable. So respectful. So sweeet. Pimp was sold when Austin invited us to have some free ice cream in the cafe (even though I told him we were "just looking".) We found EXACTLY the kind of couch we were looking for. We were flip-flopping between that and actually a more expensive one but Austin pointed out some things that helped us realize that higher priced one wouldn't work. THEN, we found out we could do 12 months same as cash. Pimp was sold. Oddly enough, the trip to the ladies room sealed the deal for me. The bathroom was tidier than my own at home. But when I asked Austin about whether they still "Scotch Guard" the furniture, and he explained how their company "didn't trust" that product to be safe for their customers, but had a protection policy instead ... what the helllllllll! We now have a new couch. Austin ... if you ever decide to sell cars ...

Don't buy the furniture protection package!!…read more We purchased two recliners and a side table and was urged to buy the protection package called 'goof proof coverage.' The side table immediately started showing signs of chipping paint. We contacted Bob's and after emailing them pictures of ALL of the damaged areas (FYI we do not have small children living with us) they directed us to file a claim with GUARDIAN PROTECTION PRODUCTS, INC. Today, I received an email telling me that our claim was not a covered benefit. Save your money!! Do not buy the furniture protection package! It was an additional $249.00 added to our bill for a 5-year warranty (we purchased electric recliners). Very poor service and very, very poor-quality table!

As always, great service and great prices. This is my third purchase from Joe and his crew. It is a…read more450 Mike round trip drive and the price was still lower than buying in our hometown. You are doing yourself a disservice by not visiting these guys. Thanks Joe, Thanks Steve. The Cannons.

Oct. 15, 2024 RUN, RUN, RUN - from 'National UNCLAIMED FREIGHT STORE' in Lansing, MI does not…read morestand behind their products! I was told by staff member 'Joe' at the end of this furniture problem that he "sat on all the couch cushions in the store and within 10 minutes the fabric began to bunch up on every cushion". He refused to refund the furniture we bought & the 'the manufacturer (Benchcraft) will not speak to customers!' He also said that we're supposed to hand brush the fabric backwards after each time that anyone gets up, from sitting down. I told him this is 'Faulty furniture & this problem 'is not a normal thing' for furniture to do. (whole story below) We won't be back to this place again! ------------------------------------------------------------------------------------------------------ (I dont want other people to get ripped off like we did. Buy from a trusted large, name brand store.) (Beginning:) After purchasing a love seat & chair, within the first week the fabric began 'bunching up' on all 3 seat cushions & stayed like that (on all 3 cushions). I called National Unclaimed Freight store in Lansing & I texted photos of the 'fabric bunching problem' clearly seen in photos, upon their request, & I also stated that I wanted to return the furniture & get a refund. The staff politely said they would order 3 new cushions at no cost and said let's try this first. After a lengthy wait, maybe 3 weeks I think it was (or seemed that long) the staff brought 3 new cushions out to us, that again started doing the same 'fabric bunching up on all three cushions'. I called the store back again, then at 'Joe's request... I texted new photos, of the new cushions, to 'Joe' whom I spoke to before, & again I stated that I want to get a refund on this furniture. It's now going on week #2 after calling, & I still have not received a call back. So I called again tonight with nobody answered the phone. We bought this furniture on July 12, 2024 but I believe it was approx. seven weeks before we received it. Search reviews online and at BBB.org (Better Business Bureau) to find furniture stores with a good reputation that stand behind their products & name to keep their customers coming back!!!!! I need to post this on BBB too.

I am extremely pleased with the bed I purchased a few weeks ago. One thing I noticed during the…read moresales time (I was in the store for 3 hours) is this: the people who said they were going to shop around, were 'given discounts' if they purchased from the Sleep Doctor Mattress Store. I never mentioned the need to shop around and I was not offered any discounts. Guess it was my mistake. The new bed has greatly reduced my back pain, my sciatica pain and my overall sleep has improved. I made a wise choice in bed selection. It was way above my price range but I bit the bullet and made the purchase and I do not regret it one bit. Here is to many many years of comfortable restorative sleep!

These people have no clue what they are doing. I ordered a waterbed from them and paid for set up…read more They put 2 boards on upside down. The mattress frame is supposed to have 24 screws put in 6 at each corner with 3 on each side of the corner. They left about 8-10 screws out and just tossed them in the draw that were under the bed. I guess they got tired of screwing screw and said oh well not our bed. They installed it so close the wall cant even get on that side of the bed. I dont know where they found the install crew but they were totally clueless. The head board wasn't put on right and fell into my wall and put a hole in it. This store and the corporate/Furniture Row could not care less about this shoddy install. One last thing they dont inform when upgrading to drawers under the bed that they dont even pull out far enough from underneath to even reach in or they didn't install those right. To be honest if I couldn't do a better job than that I would quit and call it a day. Ill up load some pics soon. If you want to take a chance that's up to you but dont say I didn't tell you!! Total shoddy experience and very disappointed as this was a birthday present from my dad and these people ruined it. As of today they have not taken responsibility for the mistake and rectified it despite 3 years of trying to get them too. What they do is stall you until they finally say its been to long or make up some excuse why its not being such as there was no warranty. Again has nothing to do with the warranty has to do with the horrible set up. This store always responds with contact us were here ready to help but dont fall for it. This is just their standard reply on everything but when push comes to shove they are no where to be seen. I would think long and hard before paying these people to set up anything. Worst experience ever buying furniture. Id rather give them zero stars.

great experience! the Denver mattress team knows how to get the best prices and aren't shady like…read moreother mattress stores in the Lansing area.

This place is excellent. The sales people all the way to upper management are exceptional. They are…read morewilling to work with any specific need that you require for a mattress at a reasonable cost. Yes, they are small but their customer support is off the charts. I would recommend them to anyone!

This is like a contemporary museum. They got lots of cool stuffs, even from 50-60s. I got a futon…read moreand TV stand. They were used but in decent conditions. Cheap, too. Price is very negotiable. The employees were eager to help. Check this place out yourself...You would be pleasantly surprised. They have another location in south Lansing. There have used electronics, vintage speakers/receivers, tools, even guns. No furniture.

Anything furniture wise you need, they have! I always get my mattress sets from here!read more

Good service. I see older reviews on here mentioning rude staff but that was not our experience in…read morestore or with delivery team. Happy with our kitchen table set and bedroom set. Good selection. Good value too on furniture. Haven't shopped any appliances but I plan on coming back again to see dining room furniture.

I guess it's a COVID thing but appliances are REALLY hard to come by. We got lucky at American…read moreFreight. We needed two identical 18" dishwashers and called from an ad on the Internet. Turned out they only had one of that model but their sales rep, Gosha, was able to find another unit they had in stock that fit our needs even better. Long and short, we got what we needed from American Freight, on the day we needed it, and every promise made was kept. I've installed one of the two already and it's working great. We saved about $400 overall and got a 3 year warranty on both. Big Box retailers couldn't get them to us until mid November and we likely would have paid more than full price for them. Thanx for all your help Gosha. :-)

My mother bought a leather sofa and recliner. Tina was very helpful in the planning stage, which…read moremade that part of the process nice but we were very disappointed to see the quality of the furniture that was delivered. Tina is a

I went to buy some hand blown Christmas tree ornaments and I loved them so much I've gone back and…read morebought more an additional two times! Charlotte was very helpful in showing me all the different selections, even the ones that hadn't been put on display yet! I'd like to add that these handblown, painted and etched ornaments benefit the organization Women At Risk or WAR, Intl. so it's also for a good cause.