Roy was awesome! He figured out the problem quickly and resolved the issue. He is very patient,…read morefriendly, and professional. He figured out the issue and had me up and running quickly. All techs that we have interacted with have been very helpful and knowledgeable.

As usual, I had a great experience at Impress computers. Was thinking of replacing my old desktop…read more(purchased at Impress years ago)and stopped by to see what they had. Talked to Bruce who was extremely helpful and not pushy at all. Fast forward, a couple of weeks later, I went in to ask about a printer. Again Bruce was very helpful and I purchased a Canon printer from Impress. Took it home and could not get the printer drivers to interface with old desktop. Went to what I believed to be Canon's website (yes, I typed in their site info) for help and somehow got a pop up of a help screen. I stated my problem and they asked for my phone number to better assist me. I hate to admit that I was scammed. I let them take control of my computer to see if they could correct the issue. When it failed for them, they offered to refund me. They wanted for me to go to my bank account to see if the refund had been posted. It was then, a light bulb came on in my head and I thought, I have been scammed. Fortunately, I had logged them out twice. I immediately went to bank and told my story, changed account password just in case. I don't keep account password info in my computer. I went straight to Impress computer with my old desktop and Bruce helped me again. I Bought another refurbished desktop and is having them move data from old to new after they have gone in and removed any viruses that may have been added by the scammers. One quick note. I know we do not like it when they tell us it will take a week or two to get our computers back to us, but we need to give them some slack. They are doing their best to do it right. A small business trying to accommodate a bunch of folks. All Impress folks that I have dealt with have been extremely friendly and accommodating to me. I didn't mean to write a novel.

I frequently purchase office furniture in multiple cities across the U.S. Due to limitation in my…read moretravel schedule I had to purchase furniture for an office in Houston, without first visiting any office furniture showrooms or meeting any sales representatives in-person. I feel lucky I discovered Ace Office Furniture and even luckier that I was able to deal with the owner, Ace directly. As great as it was to work directly with Ace, I think where Ace Office Furniture really shines is with their delivery team. The team that delivered my furniture was the most professional delivery team I have every used. I will definitely be making Ace Office Furniture my go-to provider for office furniture.

I was new to used office furniture and just needed a replacement office chair for my home office…read more I went to the Houston, Texas location and the choice of chairs was amazaing and the prices were very reasonable. The staff was very helpful and the process was quick and efficient. Even though it was just a chair ... on wheels ... the manager called a young man from the warehouse to load it in th back of our SUV. A very pleasant experience.

Oswaldo Mejia from Copy Pro Services in Missouri City came out for same day service for our…read moreClements Theatre Booster Club Ricoh copy machine. He had it printing beautifully in no time. He diagnosed an autofeeder motor outage and quickly sent out a very reasonable estimate for replacement. We look forward to having him repair the autofeeder and continuing service with Mr. Mejia.

The owner refunded me the $50 trip charge after I let him know his contractor was charging me and…read morejust slap an estimate without even bending down to open the copier.

We were clients of On Demand since 2020 and purchased our Kyocera copier directly from them…read more Everything ran smoothly until we needed a toner refill slightly ahead of their internal replacement threshold (based on percentage remaining). Because toner orders were also the only way to obtain a replacement waste toner box--and ours was full--the machine would not operate without a new one. Despite being under a supplies and service contract, they declined to provide it under the contract and wanted us to pay market rate for the toner. That interaction led us to terminate the agreement, at which point we learned the contract auto-renews annually with a required notice period and termination fee--something that apparently takes care of itself until you try to leave. Closing the account took more time and effort than expected. We were told the card on file was expired, though monthly AutoPay charges continued without issue since 2024, and it required multiple follow-ups to obtain basic payment instructions. Recommend reading the fine print carefully and asking very specific questions upfront, as well as calendaring on a reoccurring annual reminder when your contract is renewing.

Awesome company, very friendly and professional. The rep Randy was very courteous, he walk me…read morethrough very step of the process. The equipment was top notch and install tech was very knowledgeable and timely. N. Mingo

What a great little shop and an awesome find for me! Fair pricing, good communication, and fast…read moreservice! They were excellent!

Very friendly family owned and operated business with great service and a customer first approach!!read more