I have Always received a Great quality massage and open space vibe is cool. Super value price too

I can't comment on The Massage School as a massage school, but I can comment on their massage clinic. I went to the massage school clinic for the first time this past Sunday. Twenty-five (25) dollars gets you an hour long massage by one of the students. The student (Jamie) giving my massage provided me with the best massage I've ever had, which was a bit shocking, since I'm used to paying over a hundred dollars for a comparable amount of time on the table at a Spa. She was able to identify tight or painful points in my back with uncanny accuracy and did a fantastic job of fixing them. I also appreciate the amount of attention paid to my legs. As an athlete who focuses on strength skills and explosive movements, I thoroughly abuse the muscles of my legs. It was refreshing to have a masseuse who understood that. The main drawback is the limited openings and hours, but since the clinic exists primarily to provide students with an opportunity to practice, this is understandable. Another point to note is that the massage takes place in a large room with several other tables set up. The staff does an excellent job maintain your privacy, If you're uncomfortable with being largely unclothed around a large number of strangers, this should be a consideration. read more

Best place to get a massage, they are always kind and promptly return my calls when I call to book an appointment.

My mother and I had planned a mothers day massage a month in advance. Unfortunately when we got there my mothers massage therapist did not show up. When my mother inquired about this the women in charged reassured her that the therapist was there. I started my massage... the whole time I was worried about my mother as it was a mothers day present. When I finished I stood at the door waiting for my mother. I finally gave her a call and she told me she drove home because her massage therapist didn't show up. What a disappointment! They offered my mother a free massage but this was suppose to be something we were going to do together. I feel it was very unprofessional and they weren't very sympathetic or apologetic. We had to wait a month for an appointment! I wrote a private email a week ago to the website and I still have not heard back. read more

I travel for business. A lot. I've had massages all over the world, and the students here deliver massages equal to or better than the best I've experienced in my travels. I've tried many of the students, as I try to go weekly if I'm in town. As you would expect it can be a mixed bag, but I can't remember receiving one bad massage here. And some of them are amazing! When I find one I like a lot I stick with them for a while. Apparently they raised their prices to $30 a few years ago, but I think it's still the best buy in town. read more

AMAZING (the massage clinic, that is - I've not attended the school)! I've gotten a number of professional massages over the years, and the massage clinic has consistently provided the best ones (I've been probably 4 or 5 times now)- and the cheapest! $30 for an hour is a steal. The students are professional, warm, sensitive to the client's needs and requests, and very skilled & thorough. The staff are equally great, and the environment is tranquil. No frills, but none needed. I like this style better than some uppity spa. The group massage room may intimidate some people, but you're always covered up and once you're on the table, it's just you and the masseuse. I kind of like the communal feel, personally. read more

They cancelled on me twice and then I couldn't make another appointment for a long time.

I have NEVER been treated so rudely by a business that I hadn't even stepped foot in (nor will I now!), in my life! A friend of mine had set up two appointments for us to get hour long massages on Friday night, for the following Sunday morning. On Sunday morning I woke up feeling really sick, and decided that getting a message wouldn't be the best idea for me. I text this to my friend, and then a little while later she calls me and says that if I don't come in for the massage they are going to charge me a $30 cancelation fee the next time I come in to get a massage. And like I stated earlier - I have never even been to this place before. This so-called cancelation fee is listed no where on their website, nor did anyone mention this to my friend over the phone when she made the appointment. This is not even the worse part of my complaint . . . I then call the business to ask about the situation. A women named Robin answers the phone and I explain to her that I am feeling ill and that my friend informed me that I would be charged a cancelation fee. I explain to her that it is not listed on the website ... when all of a sudden she starts talking/yelling over me, saying that she already argued with my friend and she was not going to argue with me, too. I could not get a word in edge wise. She kept talking/yelling over me when I asked to speak to the manager/owner, and refused to let me talk to him. She said that she needed to take my number down and he would call me back - in my experience, people rarely call back to discuss a complaint. So I again ask if he is available to speak now, and she tells me in a loud, aggravated voice, that she will not argue with me anymore and she's hanging up. CLICK! I call back a minute later and I said, "Hi Robin..." CLICK! She hung up on me again without me even getting 3 words out! Needless to say, I will NEVER go to this establishment. They DO NOT list or discuss their policies and they treat their potential customers with such hostility and disrespect. (IMO, Robin needs a lesson in customer service and should probably be fired!) read more

I received one of the best massages of my life here. Truly amazing. I knocked off a star because I felt slightly uncomfortable with the extremes lack of privacy, but for a $30 (not including tip) massage, it was worth it. read more

I experienced the worst customer service and the lowest level of professionalism ever in my life trying to deal with this school. They cancelled on me twice, when I had reschedule my entire day around the appointment. Once because the student "hurt her knee" and the second time when they were supposed to be making up for their error they called me 2 hours before the appointment and said the student "had gotten into a car crash". When I told her this was the second time this had happened she told me very rudely that "she can't control car accidents". They also called me on a sunday and told me that I had an appointment there when I didn't, I never would have the made the appointment for a sunday because I am not in the area and she very rudely told me that I was wrong and that the appointment was at an unusual time and that basically I had to be lying! I told her that the school had actually cancelled on me and rescheduled me for the following wednesday and she disagreed with me again until she saw my real appointment in the book at which point she never apologized. At this point I was so fed up and had such a bad experience with the school that free massage or not I was never going to set foot in there! I went to Smith College and am now a law student in Massachusetts and I plan on telling everyone i know the terrible service i received at the massage school. read more