Just had a wonderful facial with Lana. It was everything you could want in a facial. The 5 star…read morereviews here are spot on

Last year I was a microblading and eyeliner client of Lana's. Back in 1996 I had a stroke that left…read moremy entire left side paralyzed. For years I wanted to have permanent eyeliner done because I could NO LONGER put eyeliner on with only one hand. It is very hard for them to use my disability as an advertising tool, but almost a year later, it's still the BEST decision I ever made! I even changed my hairstyle so you can see my eyebrows. Lana did a GREAT job and was very patient with me.

My wonderful husband surprised me with a 90 minute massage and I've been a fan ever since. I…read morespecifically request Rachel because our energies match. She has great technique and we spend our time just ruminating on life. The atmosphere is warm and inviting. You're always greeted with a smile! I look forward to my appointments. Do plan in advance as they book weeks out.

My massage therapist was phenomenal! I have never had such a thorough massage. My first facial…read moreever left me feeling completely relaxed.

You have to experience it to understand how truly great you will feel afterwards. Not only is my…read moreskin looking better but it is so relaxing that it promotes better sleep for me. Stephanie's work is not to be missed.

Booked an appointment almost a month in advance. They cancelled on me two hours before my…read moreappointment because their esthetician is out sick. They had no one else to work on me and the earliest Saturday they could get me in was 3 weeks from now. It was very disappointing how they couldn't better accommodate me since they were the ones that cancelled esp cause I work mon - Fri. I was looking for a place to get monthly facials from since my skin is sensitive and breaks out easily. I decided to go elsewhere.

I left a message to get an appointment for Botox. I was never acknowledged or called back.read more

Somewhat new medical spa that was opened recently. It is in the Longmeadow shops plaza. Offers many…read moreservices from body treatments, facials, Botox and fillers, laser treatments and more! It is very clean and nicely decorated. Each room was spotless l, even the bathroom. The front desk person was very nice upon check in. I felt welcome right away. I booked a diamond facial with Stephanie, one of the nurses there. She was so thorough and friendly. She was very knowledgeable about products, skincare and prevention. She talked to me throughout the whole process and explained everything. The prices here aren't cheap but you get what you pay for here. The shop also sells a ton of Zo and Alassin products. I would come back for sure!

I'm from NYC and I've been to a bunch of "fancy spas" in my life. I have to say the best facial…read moreI've ever had is from Skin Forensics with Katerina. I first went here when I was in college in Albany and now I still travel back upstate specifically for the purpose of seeing Katerina. Most spas focus on quick results and making someone look "glowing" when they walk out the door (instant gratification = happy customer and better tip) rather than long-term, lasting results. I recently had a $400+ oxygen facial from a spa in Vegas but the effects only lasted 4 days and then everything went back to normal. Please don't waste your money on fancy treatments at some of these other places that don't last long. With Katerina's facials, she applies a scientific approach and I've noticed a real and easily noticeable long-term improvement in the quality of my skin. My pores have decreased in size, I have reduced outbreaks. Plus, Katerina is able to give personalized advice regarding nutrition, what products to use, and how to use them. She understands that everyone's skin is different, so she does not apply a one-size-fits-all approach. In summary. at Skin Forensics, Katerina focuses on long term outcomes and I really think she's brilliant at what she does. So happy I found this skin care expert! HIGHLY HIGHLY recommend meeting with her. It has been a game changer for me.

I had a really disappointing experience at Skin Forensics…read more I came in during early pregnancy after having already experienced back to back miscarriages, and my skin was in terrible shape. I explained that I believed I was dealing with hormonal acne, but the owner repeatedly assured me I was wrong. Instead, she diagnosed me with dermatitis and insisted that I was likely having an allergic reaction to my laundry detergent. She recommended an oil-based cleanser that she had formulated herself, which I personally believe made my skin significantly worse, and I also spent money replacing all of my laundry detergent based on her advice. Throughout the appointment, I felt unheard and dismissed. After my skin continued to worsen, I later saw a dermatologist, who confirmed my suspicion that I was, in fact, experiencing hormonal acne. What concerned me most, however, was that despite knowing I was pregnant, she encouraged me to take cod liver oil supplements, saying the high vitamin A content would be beneficial. I later learned that excessive preformed vitamin A during pregnancy can increase the risk of birth defects, and I was incredibly relieved that I chose not to follow that recommendation. I understand that everyone's experience may be different, but based on mine, I would encourage anyone--especially if you're pregnant--to be cautious and to discuss any skincare or supplement recommendations with your OB or healthcare provider before taking them.

I live in NYC but have been spending a lot of time in Western Mass at my folks' during the…read morepandemic, which was how I found Kelly and Radiance. I was researching a particular treatment that I was brand new to, and had lots of questions. I shot off a cold email to Radiance, and Kelly responded personally right away with a detailed and straight-forward response that put me at ease and led me to chose this spa over the many others I was googling. I've since gone back a handful of times for various treatments. As someone who does a lot of research I can tell you that you can NOT beat these prices for this incredible value. I will now schedule all my treatments around my visits back to my folks' house!

Chloe Chloe Chloe! She is the BEST for facials/Brazilians/EVERYTHING. She is the sweetest as well,…read moremakes you feel so comfortable. I will forever be a loyal client! I have met the owner Kelly once before and she is so nice! Definitely happy I found my new skincare place!

This spa is in desperate need of updating, it has literally looked the same since the 90's. Went…read morefor facial and massage, both were fine, staff very friendly, esthetician pushing product, I felt like I had to purchase, ended up buying items, the moisturizer had clearly been opened, the serum does nothing, very expensive and over rated. Probably won't go back, my family gave me a gc to Puffers, which is like night and day.

For over 20 yrs this was my go to place for certain services but I had such a terrible experience…read morethere in May I will never return. I was so upset and disappointed I even mailed a letter that had to be signed for to one of the owners. I never got a response of any kind from her. I had a one-hour massage scheduled at 1230 with Nicole. I came in early, as requested, to update paperwork as I had not been to the spa since before the pandemic. Jim, a partial owner, informed me that Nicole was running a few minutes late and this concerned me immediately as I had a family event right after my services. I informed Jim that I was on a tight timeline. He acknowledged hearing me, and then continued his phone calls searching for loam for his lawn or something. It was clear that his mind was not on his business or his customers. After I had been waiting for 45 minutes, Jim left the front desk and came back a few minutes later stating Nicole had had a problem with the table. When she finally came to get me she was not apologetic and blamed the delay on the table. A 45 min delay b/c of the table?! Are you serious!? I wondered how long it would have taken her to start my service if Jim had not checked in with her b/c she did not call him for help. I understand that sometimes things happen that are beyond our control but her approach really communicated disregard for customer care and satisfaction. She was very disengaged and it was clear she wanted no part in the conversation I started as she wandered off and I had to ask where she went. I asked both of them what we were going to do as I had booked services and was now running very, very behind. I then learned my pedicure appt had been moved to 2 PM without my knowledge or confirmation. If staff need to modify appointment times, patrons really should be consulted. Jim made a halfhearted attempt offering me a service I did not want at a time that was 45 min away when I had already been waiting there for 45 minutes. I am sorry, but this was completely unacceptable. I left without receiving any of the services I scheduled weeks in advance. Most of the staff I have worked with there over the years have been great. Nicole was definitely the exception. But don't expect much in terms of hospitality or customer service.

I came here recently trying to find some holiday presents for a loved one with mature combination…read moreskin, and I was not disappointed. The sales associates were all incredibly friendly and helpful, and the store was filled with enticing skincare goodies (including a shelf of products "specifically for men"). Joia has become my go-to beauty destination right here in Northampton!

I had the best facial of my life here today! The Dr…read more Hauschka products (a very natural line from Germany) left me glowing, and Jaime the aesthetician, who works at Dr. Hauschka's U.S. headquarters, was a lot of fun, terrifically knowledgeable, and highly skilled. This store also carries a much-too-enticing array of natural and organic beauty products. A true gem.