The UPS store on Weems Ave shipped a small additive manufacturing system I make to Massachussetts,…read moreand it arrived with visual damage to a main power switch that made it inoperable for the customer. It was insured for full value, and the damage required it to be shipped back to me, repaired and retested, and then reshipped to my customer. The Manager at the store fought me all the way, and the UPS Capital insurance carrier refused to pay for the damage and the cost of shipping and insuring the system from and then back to my customer at a net loss to me of ~$2000.00 plus my time. Based on the way I was treated I will never use this store again.

Worst customer service ever. Sent a package 2nd Day Air. It took 4 days to get there; past when the…read morepackage needed to be. I filed a claim for a refund with the store. Still have not received refund. Called the store today and was hung up on after being told to stop talking "she didn't want to hear the whole story". I told her she was being rude... if you want your packages to arrive on time, take them somewhere else. And good luck getting a refund. They owe me over $100. If this was the other way around they would just charge my credit card. If you can't deliver package on time, don't offer the service and use my money

Thursday morning my wife paid over $100 for next day delivery of a package to our daughter in NY…read more But the UPS store didn't turn over the package to the shipping company until 5:44pm, way past the 4pm cutoff for next day delivery. As a result of that screw up we got 2 day delivery which is less than half the cost. But no apology, no refund, not even a reduction to reflect the 2 day delivery cost. Don't make the same mistake we did. If you need a package delivered on time, go to anyone else. This place is a ripoff that doesn't care at all about its customers.

Whoever owns this is the greediest person alive. This is all I have to say.... they tried to charge…read moreme FIFTEEN DOLLARS for a medium size cardboard box. Wow

I had to ship extremely valuable items. Lucy not only took her time, but explained the different…read moreinsurance options and gave me the most economical options. UPS is lucky to have her.

I'll take accountability in saying that I visited within the last 15 minutes before closing…read more I came in with a large box that I struggled to bring in due its size and weight, waited in line for most of this time slot, got to the counter and was demeaningly advised that they couldn't accept my box because it required more tape. I asked if it was possible if I could buy a few strips of tape from them and they declined--that's fine, because perhaps they're not allowed, nor it is their job. I then asked if I could leave the box on the side of the counter or on the floor (pushed to the side) so I could run out to the car and grab my tape, they stated I am not allowed to do that because they cannot be responsible for my package. While I understood that, I asked if they could please make a one time exception being that the box was a struggle to bring in, and my car is just right outside the facility; the answer was still no. At this point, it's about 4-5 mins before closing, I brought the box out to the car, wrapped it in tape like spider-man would wrap you in webs. It wasn't necessarily the taping that took up most of the time, but rather the transportation of the box itself. Once I got back into the store, it was about one minute before close. Another person before me was finishing up as I walked back in, I got to the counter and I was told they cannot service me with shipping my box because they're now closed. I asked if they could please allow me to ship it as it was literally the last day I had available before a move out of state, and he said "No". I had visited this store in particular because of their hours and convenience..or so I thought. These guys here are just merciless in the fact that they watched me have a hard time and seemed to have never had the intentions of being of service to begin with. I understand it's a busy location, but projecting any frustrations that come with such, onto people is unacceptable. Abusing your power is inhumane, shadowed by undertones of disrespect and then passing it off as just doing your job. Please keep in mind that parking, or lack-there-of, is like playing a game of duck-duck-goose. Which was what partly left me with that 15 min time slot, as I circled around the block countless times to catch a spot close enough to make it possible for me to bring that box in. Had I not gotten that spot, there would've been no way I could carry it into the store from a longer distance. In any case, there are really fun and cool places to eat around the area; maybe explore a little if you're ever feeling adventurous.

this location just can't get their self service printing center together. which is terrible…read moreactually because it's the only one around. I think they know that, know they have folks bent over the barrel, and just don't service the machines regularly or properly. They currently have two machines, both are down. No plans to fix. Ordering copies takes days. Slow, inefficient, chronically broken self serve machines.

Big fan of this location for a variety of reasons. I can't really say that I come here to buy…read moreprinters and computers and whatnot, but in terms of the printing and marketing departments- they are so very helpful. Their manager Arlean is very helpful and always taking care of our orders and designs in a timely manner. I have been using this location for YEARS. Arlean and the gang always get our orders out quickly and to the level as we have created them. We have had printing, business cards, lamination, posters, coupons, and pictures and designs created and printed here forever. In terms of the rest of the house, there are several employees who are very lacking- and sometimes very awkward, but in general I always get taken care of with the printing department and the gang! Very highly recommended!

We used for personal self storage for a few months. Very…read moreconvenient locations & professional service. Would use again if needed storage space.

I have had several packages shipped to me by this company and I am so happy they are my shippers…read more My packages are always delivered with everything wrapped so nothing will get broken. I would not consider using anyone else. They treat me like I am their only client. They are always very professional and honest. So happy I found them.

OBITCO is small but packs in a lot. You can ship, get something printed, notarized, and there is a…read moreselection of office and art supplies to purchase. They also offer website design and direct mail services, which I'm sure are great, although I haven't employed them. 5 stars for OBITCO in Berkeley Springs. Thanks for the friendly service. And, a 2020/21 note -- thank you for observing mask-wearing and Covid-19 safety measures.

I've only used Obitco for mailing packages. But it's always been easy. They have a great location…read morewith good parking. The staff is friendly and the prices seem comparable to other USPS and UPS locations.