I had to ship a small, high value package internationally (to France). The staff was able to…read moreexplain in detail the reasons for the high cost of shipping internationally. They also explained the potential cost at the receivers end for additional duties. When the package was unable to be delivered, the manager Leighanne was extremely helpful with the return of my package. At each step she reached out to let me know how the package was being delivered back to me. I would not hesitate to use this store again.

This 5 star review is exclusively for a young man named Dominic who was working the floor the…read moremorning of July 12. In trying to ship my Amazon return, we discovered there was a glitch with one of the return codes. The first associate couldn't figure it out. The woman who seemed to be the floor lead that morning was incredibly rude and asked me to get out of the way because they needed the register for the people in line. Mind you they already had 2 registers going (I was on the third) and there were a whopping 4 people in line. It took over two hours to resolve this situation with Amazon and Dominic helped to figure out the issue. Dominic was completely unassuming. He was simply trying to do his job and resolve an issue for a customer. He had patience and did this all so naturally, but there was such a stark contrast between him and the young lady who seemed to call the shots. He was incredibly competent and just cared about helping others and doing his job. I work a ton with young adults, have built up a non-profit organization and run international events and programs. This kid needs a promotion with a raise, or a new job! If you need something resolved at UPS for now, ask for DOMINIC!

Thursday morning my wife paid over $100 for next day delivery of a package to our daughter in NY…read more But the UPS store didn't turn over the package to the shipping company until 5:44pm, way past the 4pm cutoff for next day delivery. As a result of that screw up we got 2 day delivery which is less than half the cost. But no apology, no refund, not even a reduction to reflect the 2 day delivery cost. Don't make the same mistake we did. If you need a package delivered on time, go to anyone else. This place is a ripoff that doesn't care at all about its customers.

Whoever owns this is the greediest person alive. This is all I have to say.... they tried to charge…read moreme FIFTEEN DOLLARS for a medium size cardboard box. Wow

Came here to get photos taken for a Canadian citizenship certificate application. The associate…read morethat assisted me refused to look over the photo guidelines I brought. The process was really stressful and rushed due to so many customers being crammed into a tiny store waiting to be helped. The associate was impatient and did not give me time to closely measure the prints, and the ruler they gave me to verify the photo measurements was beat up and inaccurate. The photos ended up being the wrong size and poorly lit. Total waste of $20. When I emailed the store asking for a resolution, I received a really dismissive response. Avoid at all costs.

I'll take accountability in saying that I visited within the last 15 minutes before closing…read more I came in with a large box that I struggled to bring in due its size and weight, waited in line for most of this time slot, got to the counter and was demeaningly advised that they couldn't accept my box because it required more tape. I asked if it was possible if I could buy a few strips of tape from them and they declined--that's fine, because perhaps they're not allowed, nor it is their job. I then asked if I could leave the box on the side of the counter or on the floor (pushed to the side) so I could run out to the car and grab my tape, they stated I am not allowed to do that because they cannot be responsible for my package. While I understood that, I asked if they could please make a one time exception being that the box was a struggle to bring in, and my car is just right outside the facility; the answer was still no. At this point, it's about 4-5 mins before closing, I brought the box out to the car, wrapped it in tape like spider-man would wrap you in webs. It wasn't necessarily the taping that took up most of the time, but rather the transportation of the box itself. Once I got back into the store, it was about one minute before close. Another person before me was finishing up as I walked back in, I got to the counter and I was told they cannot service me with shipping my box because they're now closed. I asked if they could please allow me to ship it as it was literally the last day I had available before a move out of state, and he said "No". I had visited this store in particular because of their hours and convenience..or so I thought. These guys here are just merciless in the fact that they watched me have a hard time and seemed to have never had the intentions of being of service to begin with. I understand it's a busy location, but projecting any frustrations that come with such, onto people is unacceptable. Abusing your power is inhumane, shadowed by undertones of disrespect and then passing it off as just doing your job. Please keep in mind that parking, or lack-there-of, is like playing a game of duck-duck-goose. Which was what partly left me with that 15 min time slot, as I circled around the block countless times to catch a spot close enough to make it possible for me to bring that box in. Had I not gotten that spot, there would've been no way I could carry it into the store from a longer distance. In any case, there are really fun and cool places to eat around the area; maybe explore a little if you're ever feeling adventurous.

Big fan of this location for a variety of reasons. I can't really say that I come here to buy…read moreprinters and computers and whatnot, but in terms of the printing and marketing departments- they are so very helpful. Their manager Arlean is very helpful and always taking care of our orders and designs in a timely manner. I have been using this location for YEARS. Arlean and the gang always get our orders out quickly and to the level as we have created them. We have had printing, business cards, lamination, posters, coupons, and pictures and designs created and printed here forever. In terms of the rest of the house, there are several employees who are very lacking- and sometimes very awkward, but in general I always get taken care of with the printing department and the gang! Very highly recommended!

I have went here numerous times, and each time it is the same thing, I don't feel I've gotten any…read moregood help and customer service, and their answer so often to stuff they don't have in stock is "you can order it online". Ok, so why is the store there if that's how they feel and don't bother to ask if you'd like to have it ordered and shipped to the store to pick up? The employees seem bothered that they're working at the store and don't seem they want to help customers. The prices are ridiculous, especially for electronics, no wonder why there's barely any customers ever in the store. It's not worth going here at all.

We used for personal self storage for a few months. Very…read moreconvenient locations & professional service. Would use again if needed storage space.

I have had several packages shipped to me by this company and I am so happy they are my shippers…read more My packages are always delivered with everything wrapped so nothing will get broken. I would not consider using anyone else. They treat me like I am their only client. They are always very professional and honest. So happy I found them.

OBITCO is small but packs in a lot. You can ship, get something printed, notarized, and there is a…read moreselection of office and art supplies to purchase. They also offer website design and direct mail services, which I'm sure are great, although I haven't employed them. 5 stars for OBITCO in Berkeley Springs. Thanks for the friendly service. And, a 2020/21 note -- thank you for observing mask-wearing and Covid-19 safety measures.

I've only used Obitco for mailing packages. But it's always been easy. They have a great location…read morewith good parking. The staff is friendly and the prices seem comparable to other USPS and UPS locations.