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    The Looking Glass

    5.0 (4 reviews)
    Closed 11:00 am - 5:00 pm

    By appointment only

    Services - The Looking Glass

    Applying hair extensions

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    7 years ago

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    Shawanna G.

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    6 years ago

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    7 years ago

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    8 years ago

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    Last Tangle Salon

    Last Tangle Salon

    4.6(803 reviews)
    1.3 kmDowntown
    $$

    Kim gave me one of the best haircuts I've had in a long time. She was incredibly detail-oriented,…read moreand her energy was upbeat and engaging. She balanced giving professional recommendations while still listening to my preferences. If you're looking for someone who is attentive and genuinely cares about her clients, please book with Kim!

    This review is for Sera…read more I completely understand that a stylist's time is valuable, and I know it's frustrating when clients are late. I also understand why my appointment needed to be rescheduled. My issue is not with the policy, it's with how I was treated. I was made to feel like an inconvenience from the moment I walked into the salon. I had a 12:45 p.m. appointment and called before leaving home to let the salon know I was running about 10 minutes late, which is their stated grace period. The receptionist told me she would let Sera know. At 12:56 p.m., when I was literally one minute away from the salon, I received a call saying Sera could no longer see me because I was late, and she had back-to-back clients. While I was disappointed, I understood. I asked if I could still come in briefly to speak with Sera because I wasn't even sure I needed a full highlight service, and the receptionist agreed. When I arrived, Sera immediately told me I needed to reschedule and seemed unwilling to discuss my hair beyond commenting that the back was "really dark" and explaining that she had returning clients scheduled after me. She didn't seem to know or care that I was a returning client. Sera had done my hair in February, and I came back because I had really liked her work. Not recognizing me in and of itself is not a big problem--I know a lot of people sit in her chair--but it made the interaction feel impersonal and left me wondering if she'd even prepared for my appointment. I was fully prepared to work with Sera and the receptionist to find another date and time that fit both of our schedules. Instead, both were unhelpful, dismissive, and rude. This experience was especially difficult because I have pretty severe alopecia areata that, thankfully, is now well controlled with medication, allowing me to grow most of my hair back. That said, I wore a wig for five years after losing most of my hair, so finding a stylist I trust is still an incredibly vulnerable and anxiety-producing experience. Every time I see someone new, I have to explain my hair loss and why I prefer a lived-in color that doesn't require overly frequent trips to the salon. I chose to return to Sera because I thought I had found someone I could continue seeing. Instead, I left feeling embarrassed, dismissed, and genuinely upset. I walked out of the salon, called my husband, and cried like a reprimanded little girl. I am a 35-year-old grown-ass woman. Policies are important, and I respect them. Kindness and professionalism are just as important. Had the situation been handled with empathy and respect, I would have happily rescheduled. Instead, I left feeling less like a person and more like a time slot or a dollar sign. It seems like Sera may have enough clients that turning one away isn't a big deal, but I was respectful, cooperative, and ready to work with her to find another appointment. I deserved that same courtesy and respect in return.

    Photos
    Last Tangle Salon - My recent haircut by Jeff. I LOVE it :)

    My recent haircut by Jeff. I LOVE it :)

    Last Tangle Salon
    Last Tangle Salon - 1 week post-balayage!

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    1 week post-balayage!

    Ozuki Salon

    Ozuki Salon

    4.0(295 reviews)
    0.7 kmGeorgetown
    $$$

    I can't imagine not seeing Tony for my styling. He takes a decade off my many years by giving me…read morethe lift in my cut I wish I could have daily.

    The haircut here was very disappointing and did not meet the standards I have come to expect from a…read moreJapanese salon. 2022 I am new to DC. Over the past five years, I have regularly visited Japanese hair salons in Los Angeles, New York City, and Boston while traveling frequently. In those experiences, even when a haircut did not fully match my preferred style or length, the technical quality was consistently strong, and any adjustments were handled professionally. Unfortunately, this experience was very different. One of the defining characteristics of a Japanese haircut is the smoothness, softness, precision, and careful organization of the layers. In my case, the cut lacked those qualities and appeared uneven and poorly structured (the photo from the back). I was also disappointed by the salon's management. Based on my experience, the overall operation and quality control did not reflect the standards typically associated with Japanese salons. Update (May 2026): Over the past 4 years, I have been with my Japanese hair stylist in New York. I returned to the salon to see Keiko because I was hoping to find a long-term stylist in Washington, DC. I had not had my haircut for 7 months prior to that because I delivered a baby in December 2025. Ozuki appeared to be one of the few salons in the area offering Japanese hairstylists. Immediately after the appointment, the haircut looked good due to the styling and blow-dry. However, within a few days, the shape became difficult to manage and appeared increasingly unstructured. The photo on my ID, taken approximately three weeks after the haircut, reflects how the cut settled over time. In contrast, the Japanese haircuts I have received elsewhere typically maintain their shape and balance for several months. Despite my concerns, I scheduled another appointment six weeks after the first haircut with Keiko because I genuinely hoped the issues could be corrected and that I could establish a relationship with a local stylist. At the same time, I let the management know that my haircut had bad form and hope that it can be resolved at the second appointment. Unfortunately, my interactions with management, Liz, were once again disappointing. Rather than addressing the concerns constructively, the response left me with little confidence that the salon could deliver the level of quality I was seeking. This is the first Japanese salon where I have repeatedly had unsatisfactory experiences. Based on the consistency of those experiences, I am not convinced that the salon operates at the standard typically associated with Japanese hairstyling.

    Photos
    Ozuki Salon - Entrance on 30th Street. Close to the corner of 30th and K streets.

    Entrance on 30th Street. Close to the corner of 30th and K streets.

    Ozuki Salon - Keiko Goto

    Keiko Goto

    Ozuki Salon

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    The Looking Glass - hairstylists - Updated July 2026

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