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    The Lofts Downtown

    5.0 (7 reviews)
    Open 7:00 am - 10:00 pm

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    Budget Host - The snowy weather has forced a change in plans for the night...

    Budget Host

    (4 reviews)

    $$

    I need to be back in Canon for a funeral, so I was already stressed to begin with when I went to…read moremake a motel reservation. I booked a room at the Budget Host Royal Gorge through hotels.com After I'd made the Budget Host reservation it occurred to me that checking in a little bit early would be really helpful, so I called the number on their website. They wouldn't answer their phone, and the voicemail was full. I looked up their national customer support number and called it. A woman answered with, "Hello?" Very odd. I told her I was trying to reach the Budget Host customer service number. She said, "Oh, that's me. I forwarded it to my cell phone." That's...different. This was their national customer service number. I told her I was trying to reach the hotel. She asked the city and state. When I told her she instantly said, "Oh, I know that property. We've gotten feedback before and have talked to them about being more available. Please understand that our properties are locally owned and operated." Oooookay. I don't need to deal with this on top of going to town for a funeral. I thanked her and cancelled the Budget Host. I booked a room at the Motel 6 Canon City. There was no way to contact THEM to ask if I could check in a couple of hours early. I cancelled. I booked a room with the Super 8. In the field asking if I had any additional requests, I wrote, "If there is any way I could check in at 1pm instead of 3pm, it would be SO HELPFUL." I finalized the reservation and backtracked a couple of pages to get their phone number. I figured even if I couldn't get a hold of anyone, I have stayed at this motel before and I knew I would be getting a decent room, even if I couldn't check in a little early. When I got back a couple of pages to get their phone number...there was already a message waiting for me. "Sure, you can check in at 1pm," is what it read." BOOM. THAT'S customer service. When I stayed at the Super 8 in the past they were great. I stupidly thought I might be able to save a few bucks, especially since I won't need the breakfast that the Super 8 serves. That was a dumb idea, and I won't make that mistake again. Just go to the Super 8. Seriously. I've stayed there before and it was very clean and quiet.

    I generally don't like to give bad reviews but.... We were traveling late , needed to rest. the…read morebest western was full so We stopped here , sign said vacancy, the office had a sign "ring bell" we rang and waited . There were only 2-3 vehicles in the parking area so we assumed they had rooms. Second options was to call, an older lady answer after many rings, we ask for a room , she gave a soft grumble and hung up. We called back without success . We had to sleep in the car. Not sure how this Hotel stays in business. I hope your experience will be better.

    The Lofts Downtown - hotels - Updated May 2026

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