I need to be back in Canon for a funeral, so I was already stressed to begin with when I went to make a motel reservation. I booked a room at the Budget Host Royal Gorge through hotels.com
After I'd made the Budget Host reservation it occurred to me that checking in a little bit early would be really helpful, so I called the number on their website. They wouldn't answer their phone, and the voicemail was full. I looked up their national customer support number and called it. A woman answered with, "Hello?"
Very odd.
I told her I was trying to reach the Budget Host customer service number. She said, "Oh, that's me. I forwarded it to my cell phone."
That's...different. This was their national customer service number.
I told her I was trying to reach the hotel. She asked the city and state. When I told her she instantly said, "Oh, I know that property. We've gotten feedback before and have talked to them about being more available. Please understand that our properties are locally owned and operated."
Oooookay. I don't need to deal with this on top of going to town for a funeral. I thanked her and cancelled the Budget Host.
I booked a room at the Motel 6 Canon City. There was no way to contact THEM to ask if I could check in a couple of hours early. I cancelled.
I booked a room with the Super 8. In the field asking if I had any additional requests, I wrote, "If there is any way I could check in at 1pm instead of 3pm, it would be SO HELPFUL." I finalized the reservation and backtracked a couple of pages to get their phone number. I figured even if I couldn't get a hold of anyone, I have stayed at this motel before and I knew I would be getting a decent room, even if I couldn't check in a little early. When I got back a couple of pages to get their phone number...there was already a message waiting for me. "Sure, you can check in at 1pm," is what it read."
BOOM. THAT'S customer service. When I stayed at the Super 8 in the past they were great. I stupidly thought I might be able to save a few bucks, especially since I won't need the breakfast that the Super 8 serves. That was a dumb idea, and I won't make that mistake again. Just go to the Super 8. Seriously. I've stayed there before and it was very clean and quiet. read more
