My husband and I came to Rugantino in Sligo for dinner and had a very disappointing experience. The…read morestaff were rude, and the service was terrible from the start. I ordered the carbonara, but it was extremely salty and eggy -- I only managed three bites before I let the staff know it wasn't edible.
Instead of offering to replace the meal or help in any way, they just took the plate without saying a word. No one checked in, and no effort was made to resolve the issue. Then, to top it off, I was still charged €10.50 for the dish I couldn't eat.
When I asked for the manager, a staff member said she was the manager, but never introduced herself or showed any care about the situation. She said I was charged because I "gave back the food."
It's not about the money -- it's about the complete lack of customer care or professionalism. We left extremely disappointed and won't be returning. I wouldn't recommend Rugantino to anyone.