This was by far the worst experience we had planning and hosting an event. We worked with the manager Jo-Ann and bartender Bill. Jo-Ann was extremely rude and disrespectful. She was not clear on what is offered in the contract and booking deal, which caused many misunderstandings and confusions. When it came to agreeing on one thing, she refused to work with us, talk about "the customer/ client is right"?!!! One thing that made this experience so tasteless was the day of the event- the set up and clean up. Jo-Ann promised that she would have the place set up for us the morning of our event. We continuously texted her and she never responded, which frighten us, but we figured she couldn't answer because she was setting up. When we got there, we saw only the chairs were set up and they were still bringing things out to set up with 45 minutes left for the party to start!!!! Might I add this was a service paid for!!! She did not apologize for her being VERY UNPROFESSIONAL and UNRELIABLE. We ended up setting up the place ourselves, though 2 or 3 of their staff members helped, they were extremely slow!! It was like working in the twilight zone. I don't know how they are in this business. During the party, she demanded that we give rest of the payment for the party, as opposed to finishing paying at the end of the party, or the night before (which we first agreed on but when we got there, there were nowhere to be found)....after we just had that horrible service, can you believe that?! Bill was more understanding but did not have much say because Jo-Ann is his boss. If I could give this place negative stars, I would. The service was HORRRRRIBLEEEEEE!!! I wish we never booked this place. We saw bad google reviews a week before the party, and it was too late to change location. I would encourage you to never book this venue, unless they change their manager. This could've been a great experience, because they place has pretty decor and is very clean. Our guests had a wonderful time, thanks to us and our DJ, but as for us, it was something we would NEVER want to experience again. Please save yourself the headache!!!!!!! read more