Moved into a new house and needed to have the locks rekeyed. Chris showed up on time which is hard…read moreto get now days. Friendly, helpful and professional. Did what he said he would do for the price he said he would charge. Excellent work by an honest guy. Definitely recommend him.

Needed a new house rekeyed. Saw great Yelp reviews for Express Lock Service. Chris answered the…read morephone, provided transparency on his pricing, gave me a quote, showed up on time (didn't give me a window - gave me a specific time) and did the work! Cost was exactly what the over-the-phone estimate was.

On time did a great job and very happy with them.. Will call again if we need locks re keyed…read more Thanks

I wanted to leave this review because Randy was super helpful and friendly, even though I was…read moreprobably calling around dinner time, due to the time difference. I don't live in Kansas City, I actually live in Los Angeles, however I needed to copy a Wink Haus key (which is rare in the US but common I think in Europe). In any case, I found Heart of America Locksmith through Yelp and Randy had posted a picture of a key blank that was similar to what I was looking for. I called and I asked if he could make a copy based on a photo which he said he wouldn't (in retrospect, copying a key from a photo is probably illegal now that I think about it). However, he did offer to look at the pictures of my key and see if he had a blank that matched which he could send to me. After I sent him photos of my key however, he determined that the blanks he had were similar but not the same and sent me a picture of what he had. He then gave me a suggestion for which blank I might be looking for though.

This is the ONLY storefront locksmith in Olathe where you can just walk in and have keys made. I…read morejust needed a key copied and have had bad luck with the hardware store keys. It was convenient, quick, and inexpensive--and the keys worked perfectly!

Wow!! What a super experience…read more My daughter lost her keys. We got a quote on the phone, David came out and got as going in on our way. David is my new locksmith.

Just worked with Chris. He was extremely professional and friendly. Even my dog who doesn't always…read morelike new people warmed up to him! I would HIGHLY recommend! Also the price was right as well! Did the job far cheaper than all others that I got quotes from and he was even able to make open and make us new keys for out storage cabinets in our garage. Cannot recommended enough!

Given the mixed experiences shared, the inconsistency in service quality raises serThis suggests a…read morelack of uniformity in technical proficiency and customer support. I would approach this business with caution, ensuring clear communication and confirming their expertise before committing. ious concerns. While some customers had swift and reliable assistance, others encountered mishandled situations that resulted in costly consequences.

Started out ok. I called the day before and got a quote to have some doors rekeyed. The price was…read morebetter than anyone else I had called. I called back today to see if they could take a credit card and was told yes, but I needed to confirm setting up the service with the homeowner. When I called back I got a machine whereas I had always spoken to a human right away on my previous calls. So, I figured I would just keep calling back every few minutes until I could speak to a human. Typically in most businesses this isn't an issue, especially if they have this kind of "press this number to go here" answering machine. Not this time. same person as before answered as before and told me how rude I was to keep calling. This doesn't seem like a good model for business retention. The price is right, but the customer service needs work.

Helped me copy a key I couldn't get anyone else to copy. I went to 9 different places, 4 of the…read moreplaces copied the key but none of the keys fit my lock. This place was my last effort. Chet's came in clutch!

Unable to open a 10x14 SENTRY Fire-Safe Security Chest I drove to Mid-America Locksmiths for help…read more A well dressed and profession gentleman by the name of Steve listened to my dilemma and began to assist. Using his knowledge and skill, he had the Security Chest open in approximately 10-15 minutes. I asked what was my cost and his response - NO CHARGE. What a wonderful surprise. My impression of the business - clean, well organized, a variety of quality products and ample parking outdoors. I now have a locksmith that I can trust and know that I will be given 100% workmanship.

The only caveat to this review is the owner was friendly and genuinely tried to take care of me…read more I made an appointment, DROVE MYSELF to their location ON TIME and wanted to make a copy of a car key that had a transponder in it. Easy. I already had the key cut, had 2 OEM keys to use, but I was having problems programming the key myself so I THOUGHT a locksmith would be able to handle it no problem. Same model #, same transponder signal, but after 15 minutes in my car, he came out and was unable to program the key. I thought, "man that sucks, I guess I'll take it to the dealership but was hoping to use the locksmith because he was less expensive." THEN, he says "That'll be $25 for trying"... I can totally understand being charged if I had someone come out to my location and through some type of unforeseen problem, was unable to perform his job. But I was genuinely surprised when he said that. I looked him in the eye and said "25 dollars for trying?" "Yep." I, passive aggressively take out $25 and slap it on the counter. "Oh, after taxes, it's actually $27.xx." I am fuming inside but rather than deal with an argument, I'd rather leave this review to steer others to a more reputable company. I ended up at the dealership and 20 minutes later, I have a functioning key. There was no TRY charge. There was a DONE charge. And I can guarantee that had they not been able to program the key, they wouldn't have charged me a "try" charge. Imagine going to a restaurant and ordering your food and your waiter comes back to the table and says "the cook tried to make your food but wasn't able to so that will only be $25 for trying." UNREAL.

I reached out to Madd-Lock due to me being locked out of my home. A technician arrived just within…read more20 minutes, and he explained everything that would take place. Once he was able to get me back into my home he was also able to make me a new key on the spot as well due to me not being able to still find my key once I gained access back into my home. He even sent me an invoice of charges at the end of services, and everything was done for a reasonable price. If you're ever locked out of your home or vehicle do not hesitate to reach out to this company for assistance!

AMAZING! How have more people not written a review about this place? The communication was easy,…read moreswift and respectful. I coordinated it from another state and it was the easiest thing I've done in a long time. The worker was very nice and respectful as I explained what I needed done. He was knowledgeable of what they had to offer and I paid with a credit card from a distance. Reliable, respectful and I have them saved as a favorite place in Kansas City for lock issues! Thanks team!!!!!

20 minutes for service. $520 for lockout. I called for my wife they drilled off keypad. probably…read moretwice what I would have paid someone else. Took advantage. Had used them professionally previously, would not recommend.

Very reasonable and helpful. Recommend others to use Lock Doctor. I will if a need arises againread more