This place is a rip off. I started using cash to do my laundry as I felt (and still feel) like I was being overcharged when I used my card. I was told that the bank puts a temporary charge that is not permanent. I get that, as I've seen it with other vendors, but this did not change in my account. Now, I usually do my laundry after work as it's right down the street from there and get there a little after 5:00 pm. This is important as there is no longer any attendant on duty after 4. This last visit I put my laundry in and went to the change machine to get some coins. I put in my $20 and only received $10.25 before the machine stopped spitting out coin and said out of service. I contacted the number given for any issues, gave them my name, telephone number, told them what happened and asked them to call me back so that we could resolve this. This was on a Tuesday. It's now Thursday and I have left another message without any response. I wouldn't be posting this if they had just picked up the telephone can contacted me. It shouldn't take three days or more to acknowledge that there is an issue that your customer needs resolved! I used to go here all the time. It was the cleanest place and convenient to me. I no longer want to go here as I feel too much has changed with the new owners that are not in the best interest of the customer. That being said, they've lost a loyal customer of over 16 years. Pity. read more