I cannot believe people have had good experiences using this company. I had a bad experience from the start using them, and only booked with them because they seemed cheap but you get what you pay for.
Ashley was not pleasant to work with at all and would not return my emails, I would have to send several follow ups in order to receive a response. I requested an appointment as I wanted to change the colour of my table cloths and she reluctantly met with me. In most conversations, she was not polite or welcoming.
I had requested she submit a final quote/bill so I could pay her by the deadline. In her initial invoice she had charged me for things I hadn't ordered. Then I requested an updated one, and realized she had also missed some things I had ordered.
She charged me the $100.00 set up fee, stating at our first meeting this was to set up the table cloths and chair covers. I found out after paying the bill that she only set up the chair covers and our venue did everything else.
I was running out of time to do stuff on my own so I paid a healthy amount of money for a seating chart. She charged me $40.00 above her quoted price for a cloth background stating that she added something more to our seating chart. Well, our seating chart turned out to be absolutely awful looking, nothing special added to it and disorganized. A few table numbers and lists were duplicated, names were spelled wrong and others were missing completely. She was also to send me a final picture and copy of the seating chart before the wedding and failed to do so.
When I addressed my frustration with her after the wedding, she blamed me for sending her the wrong information and she copied and pasted what I had sent her and told me if there were any errors, it was my mistake. I reviewed what I had sent her and it was clearly her error and I had sent her everything correctly. She did not apologize or acknowledge her error. I paid $120.00 for a piece of junk.
I would not recommend this company to anyone. read more