I have never felt the need to make a review for a clinic/urgent care because they all seem pretty…read moremuch the same. Time consuming, fatigued staff with sometimes not so great attitude. Not this place. I am extremely impressed by this facility. I waited in line outside for 5 min before they opened, there were like 5 people in front of me and giving the fact that today was my first time visiting PF, the registration process was super fast as well as being called to be seen. In less than one hour I was registered, taken my vitals, lab work, urine test, X-rays and was seen by the dr. Got diagnosed AND I got my medication here before I left. Talk about GREAT freaking service. EVERYONE was absolutely nice and in a good mood. The best experience I've had. Thank you to the staff.

Do NOT come to this urgent care under any circumstance. My family and I had a truly terrible and…read moredangerous experience here, specifically with Physician Assistant Frieda S. Priest, P.A., whose negligence put my mother's health and life at risk. During the week of August 15th, both of my parents went in for a joint appointment. My father's check up was routine, but my mother was recovering from a cough and needed careful attention. Unfortunately, instead of being seen by a licensed doctor, she was placed under the care of a Physician Assistant acting far beyond her competency. From the very beginning, the level of care was unacceptable. Despite being provided with all the correct medical history and information, Ms. Priest mixed up patient files, a careless error no medical professional should ever make. She mistakenly listed my mother as a smoker (which she has NEVER been), and as a result, prescribed her a medication that was harmful to her lungs. Within days, my mother's condition worsened to the point that we had to rush her to the emergency room because she could not breathe. It was there, under the care of qualified physicians, that we learned of the mistake and how the urgent care's failure led directly to her crisis. This is not just a small mistake. This is gross negligence. Allowing a Physician Assistant to see patients without the oversight of a doctor and to make inaccurate diagnoses and dangerous prescriptions is reckless and unsafe. Patients trust urgent care facilities to provide competent care, not to gamble with their health. Our family will never return to this urgent care. They put my mother's life in jeopardy through incompetence and lack of accountability. If you value your health and safety, do not go to this location.

The Southside Health Center is part of Daily Planet Health Services, a fully integrated health care…read moresafety net provider. I've been to this clinic at least 8 times since January 2015, and am always amazed at the level of care offered, and the professionalism of the staff. I like to sum up reviews with a single word, and for the Southside Health Center, the word is "inclusivity." Services offered are general medical services, pediatric, dental, and behavioral health. I am unaware of the full scope of services offered, but I would recommend SHC to anyone, irrespective of their means. The interior is squeaky clean. There are always sufficient receptionists to accommodate both the English and Spanish community. Additionally, they can provide translation for a large number of languages, including French, Portuguese, Creole, and Italian. The parking lot can be crowded at times, but it has never been too full for my car to fit in.

Provider was very knowledgeable and helpful. I was in and out in less than 45 minutes. The medical…read moreassistant was very friendly and professional. The only downside was the receptionist who used inappropriate language when talking to her colleague. She spoke with a voice level that everyone could hear. Totally unprofessional!

They offer NO CARE! Only NPs. No MDs and all they do is refer you back to your own PCP…read more They no longer even take blood. Give fluid IVs. The last three times they did not take. X-rays and told us to go to the ER. I suppose they could treat a UTI... but that is doubtful. I can pee on a test strip at home and send a message to my own PCP and she will phone in an RX. They really went downhill from when they were BetterMed. The medical staff are very nice. The receptionist out front are rude and dismissively not interested in you. I wait can be hours. If you are going to wait hours.... Go to Patient First. They still perform everything there and can fill your RX if they have e it in stock. CareNow is much closer to me.... But they are worthless.

I went to the urology center for a testicular injury that occurred during the Iraq War that now…read morerequires attention. PA Ambrosino sent in a student to surprise me and knowing I'm a veteran with blast TBI she mocked me for being socially isolated and laughed at my sexual inactivity. I walked out. The PA and VCU refuse to respond to the dashboard and patient experience messages. I don't know if she hates men or veterans but don't go if you need help.

Regarding: Dr. Jonathan Isaacs…read more I drove from Hampton to Richmond for nothing. I was referred to Dr. Isaacs by my orthopedic surgeon to determine whether my bone tumor was an enchondroma or chondrosarcoma:. Prior to him entering the room, his nurse told me that they didn't receive the image of the x-ray,, but they only were able to view the written x-ray summary/notes. She asked me if I had a disk of the x-ray, and I told her no. Dr. Isaacs rushed in about 5 minutes later and said that based on what he can see from the x-ray, he doesn't think it's a bone tumor, before even examining my hand. Then, when I told him that I had surgery on that finger for an enchondroma in 2015, he then walks over and examines it and says, "Okay, so, it's probably a reoccurring enchondroma then, but let me take another set of x-rays to see." This tells me that he did not even review my file thoroughly, if at all. He rushed through my appointment and really gave me no new information other than what we already knew, and then, when I told him that I was experiencing pain in that finger, he attributed it to my anxiety. I took off a full day of work, wasted gas and time for absolutely nothing.

This is a mediocre urgent care. They want you to handle all the check in information online…read moreincluding taking a photo of your insurance card front and back and photo ID front and back. It's tedious when you're not feeling well. The lady at the front was kind to others but not particularly nice to me. The clinician who saw me was eager to diagnose my issue as a virus that needed to run its course rather than listening to me when I advocated for myself since I knew what was wrong. It's super close to me but I'll hesitate to return in the future. I'd rather go to Patient First for a slightly better experience.

We were in a hotel and my daughter woke up not feeling well. Found this urgent care via insurance…read moreapp and this one. Was very happy. Took our insurance. We got in quickly (it was 8am). Everyone was nice. They did a cultural in house and called in a prescription that I picked up and hour later. Easy and efficient and pleasant - could not have asked for an easier time when finding yourself ill at a hotel in an unfamiliar city.

Monday 1/28/19 1:27…read morearrived - greeted by receptionist who was working with someone when I walked in. Not a long wait at all. Less than 5 minutes. Receptionist was very nice and professional. My co-pays was same as a specialty doctor. It is important to ask if they are in-network. Clean waiting area. The young lady that took my blood pressure, pulse and tempature was very nice and professional. The overall look of this place is really nice. My room was clean and welcoming. The doctor, Dr. Carla McLain, was awesome. She was very confident, knowledgeable, and professional. Very pleased with this clinic. I was all finished by 2:15pm . **Update 1/31/2019 They called me 3 days later to check on me! That was awesome customer service.

My mother arrived at 7:50 , an African american women with a pony tail on 01/02/2025 sat at the…read moredoor and stared at her for 5 minutes while she was at the door. The policy says online that if a patient arrives and walks inside before 8pm they should be granted services. This was a horrible experience and would not ever recommend this location to anyone to work or be serviced.

The employees at this location are completely rude and absolutely unprofessional. I would never go…read moreto this location ever again. If I didn't need to go here for work I would avoid the entire company but unfortunately I cannot.

Where a mask you may get slow intake time you could be waiting a hour to 2 for your doctorread more

THANK YOU VCU! A huge healthcare complex in the heart of Richmond, Virginia. Providing countless…read moremedical services to those in need. Speaking of countless, my story is only one of countless others. My story: Recently, my oldest sister (previously a nurse) and last sibling of four, suffered a massive stroke in the right hemisphere of her brain. Flown in a Life Star from a remote location eighty miles away as the Star flies to VCU. Immediately emitted to the Critical Care Center ICU. She eventually, gained from movement on her right side and very limited communication in about a week. Thou her prognosis wasn't positive, the medical care team kept hope and provided time for loved ones to visit and make peace. My daughter (also a nurse) and I were able to visit. The medical staff made sure every visitor were comfortable, informed, and able to spend as much time as needed to be with her. After about two weeks in the facility, my sister's final wish was to be home with loved ones; all with the mutual agreement with her husband and the immediate family. The Palliative Care Team assisted everyone discussing options and planning the next steps together. The Team was available as needed to answer and questions or concerns. Transferred home and under the watchful eye of family, Hospice professionals, and the Palliative Team, Barb was able to be home for a few more days. Rest In Peace dear sister (and aunt, wife, daughter, mother, grand mother, even a great-grand mother!). VCU we are all, including Nurse Barbara, forever grateful.

Their customer support is outsourced to people trying to speak English. Their billing department is…read moredifficult to contact and that's putting it mildly. When I went in for an outpatient procedure they handed me a $365 bill prior to the procedure, and asked if I could make a payment. Called my insurance and they said my copay was $284. VCU said their bill was an estimate. So in a nutshell they try to get paid, beforehand, with their "guesstimate"

My wife and I went for our schedule biometric screening this morning. We had received several texts…read moreand emails reminding us of our appointments during the week. When we get to the clinic, we are told they do not have any biometric test strips and we will have to go to another clinic. Why weren't we alerted of this before we showed up? Also, the girl at the desk was short with us and had a terrible attitude. It was a bad experience all around, and we will not be going back to Little Clinic - especially the Staples Mill location.

I had never used one of these facilities until I was away from home worked for an extended period…read moreof time and came down with some rather nasty ear infections and a pretty heavy allergy attack. Yes, I am 3 and I got a double ear infection on a business trip. I know.. who does that right??? I walked in and with in moments I was seen by someone. Now if you have a broken bone, this is not the place for you to go. But if you feel like you're coming down with something or definitely have something get yourself checked out. They also did a strep test on me so we knew I was good to go on that front. I visited twice because round 1 just didn't kill it all.

Had a great experience during my visit. The quality of care was extensive. The doctor spent a good…read moreamount of time understanding my ailments. Making an appointment was super easy and check-in was even easier. Time to wait was minimal, possibly because I was one of the first appointments of the day. The doctor was diligent in providing the best care. I highly recommend trying the Little Clinic instead of the other options out there.

I'd been in pain the week prior and went to the ER. They didn't find anything. The pain comes back…read moreand I go to The Little Clinic. Ms. Mukhamedova knew exactly what was wrong. She asked all the right questions and got to a preliminary diagnosis pretty quickly. She gave me a referral and after further tests, it was confirmed. She saved me a lot of time, headache and further pain. Getting an appointment was easy and it was a blessing. Thank you!