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    BetterMed Urgent Care

    1.8 (21 reviews)
    Closed 8:00 am - 8:00 pm

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    Patient First Primary & Urgent Care - Chester - My medicine bag before I left! :)

    Patient First Primary & Urgent Care - Chester

    3.1(40 reviews)
    1.1 mi

    I have never felt the need to make a review for a clinic/urgent care because they all seem pretty…read moremuch the same. Time consuming, fatigued staff with sometimes not so great attitude. Not this place. I am extremely impressed by this facility. I waited in line outside for 5 min before they opened, there were like 5 people in front of me and giving the fact that today was my first time visiting PF, the registration process was super fast as well as being called to be seen. In less than one hour I was registered, taken my vitals, lab work, urine test, X-rays and was seen by the dr. Got diagnosed AND I got my medication here before I left. Talk about GREAT freaking service. EVERYONE was absolutely nice and in a good mood. The best experience I've had. Thank you to the staff.

    Do NOT come to this urgent care under any circumstance. My family and I had a truly terrible and…read moredangerous experience here, specifically with Physician Assistant Frieda S. Priest, P.A., whose negligence put my mother's health and life at risk. During the week of August 15th, both of my parents went in for a joint appointment. My father's check up was routine, but my mother was recovering from a cough and needed careful attention. Unfortunately, instead of being seen by a licensed doctor, she was placed under the care of a Physician Assistant acting far beyond her competency. From the very beginning, the level of care was unacceptable. Despite being provided with all the correct medical history and information, Ms. Priest mixed up patient files, a careless error no medical professional should ever make. She mistakenly listed my mother as a smoker (which she has NEVER been), and as a result, prescribed her a medication that was harmful to her lungs. Within days, my mother's condition worsened to the point that we had to rush her to the emergency room because she could not breathe. It was there, under the care of qualified physicians, that we learned of the mistake and how the urgent care's failure led directly to her crisis. This is not just a small mistake. This is gross negligence. Allowing a Physician Assistant to see patients without the oversight of a doctor and to make inaccurate diagnoses and dangerous prescriptions is reckless and unsafe. Patients trust urgent care facilities to provide competent care, not to gamble with their health. Our family will never return to this urgent care. They put my mother's life in jeopardy through incompetence and lack of accountability. If you value your health and safety, do not go to this location.

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    Patient First Primary & Urgent Care - Chester
    Patient First Primary & Urgent Care - Chester
    Patient First Primary & Urgent Care - Chester

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    Bon Secours St. Francis Watkins Centre - Patient room

    Bon Secours St. Francis Watkins Centre

    2.4(24 reviews)
    15.1 mi

    8/9/2025 chester Emergency room I have Ehlers Danlos…read moreSyndrome. I came in at 1am in extreme pain. They gave me Toradol and a muscle relaxer. The pain was still not controlled, and when I told the dr I was still in pain he started treating me like a drug seeker "we will not be giving you opioids tonight." Then when I got tired of his smart aleck attitude I asked him if he treated everyone this way. He just kept repeating "do you have any other questions?" Over and over. Then I'd ask him one and he would ask me "do you have any other questions?" I asked him why was he talking to me like a robot. I Then asked to speak to a patient advocate because I knew he was stereotyping me and refusing to treat my pain in an appropriate way. With a smirk on his face he said "it's the middle of the night on a Friday, no one's here but me." Then he walked out. His name was Dr (I use that title loosely) Jeffrey Mason. I will be contacting a patient advocate on Monday and reporting the way he degraded me. The charge nurse and all the other nurses there advocated for me but he wouldn't budge. It was weird. They saw the pain I was in. All he saw was what he wanted to see. People like HIM should not be Dr's.

    While never a fun experience to go to a hospital or emergency center, the staff at Bon Secours was…read moreas pleasant as could be. We were greeted with a friendly face at reception, followed by a full team is staff who assessed what tests were needed and took action. Dr. Jones and nurses were so very attentive. They listened even though they were definitely busy. Thanks to the staff and their treatment, my Mother's head pain was significantly reduced to a tolerable level. Thank you, Bon Secours staff.

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    Bon Secours St. Francis Watkins Centre - Labs

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    Bon Secours St. Francis Watkins Centre - Dr. John Hennessey IV, MD  The COVID Shot does not protect against infection or transmission and there was never any evidence that it did.

    Dr. John Hennessey IV, MD The COVID Shot does not protect against infection or transmission and there was never any evidence that it did.

    Bon Secours St. Francis Watkins Centre

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    BetterMed Urgent Care - urgent_care - Updated May 2026

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