Full disclosure: My friend won a free 2 night stay courtesy of Coldwell at Rehoboth during the off…read moreseason from a travel show. My standards for a free trip is as low as it can get so that's why I gave it 2 stars....BUT if I had to pay even $1 for this trip, I would've complained up the food chain for this trip. Let me be clear, the property itself was good. It was well furnished and pretty and we all slept and stayed comfortably for the weekend. The property had a surprisingly well stocked kitchen that we were able to use all their tools to cook our breakfast and snacks. I appreciated that a lot. Also, since it was the off season, parking was not an issue. The only thing was the doors stuck and didn't really close all the way...we just dealt with it, not a huge deal. Ok, this is where the good stops. Incident one: No one told us where to pick up the keys. The communication my friend received was to go to the property and there will be a lockbox with the keys. We ended up asking the Hyatt receptionist (because the property is attached to the Hyatt) and she was VERY irritated with us and made it clear that they are separate entities and not to bother her and to figure it out ourselves. Ok, I get that this is not her problem, but really, she could've been nice about it AND Caldwell Bank has an office there so they should put up a sign to tell people where to go to pick up keys! It's very easy to resolve this issue so Hyatt doesn't get bothered all the time. It was clear Hyatt hated having these rental property people bothering them all the time. Whatever, we somehow figured out we needed to go to the Caldwell Banker office to pick up the keys. So we finally got the keys. Incident two & this is what was just unacceptable: We definitely had the place reserved until Sunday as stated on her paperwork. So Saturday afternoon, we're just hanging out in the living room and a random lady and her dog UNLOCKS our door with her keycard and comes inside. Like, WTF? Somehow she had a key to the property! She said "you all need to get out of here because I rented this property for the week." Uhm.... someone really messed up big time. Sure enough, she had HER paperwork that stated she had the property starting today and someone just gave her the keys to our rental property and told her to come! She had a dog with her. She was SO PISSED at us and at Caldwell. 1) we felt unsafe because this lady just came in with her dog and she had a key to our place. 2) how can they double book a property like this?? They gave her a key just now! 3) When we both tried to call the office to sort this mess out, they kept HANGING UP on us. They kept giving the phone to other people who obviously had no idea what to do and then they would just HANG UP. This is UNACCEPTABLE customer service. When something is wrong, you cannot just hangup and avoid the conversation!!! What did you think was going to happen?? That the problem was just going to go away and we were going to sort it out somehow?? NO!. Luckily, I liked dogs, but I ended up watching this stranger's dog while she tried to reach someone to help her. She was embarrassed and furious. She apologized to us once she realized we had no fault in this and directed her anger at Caldwell. I don't know what became of the lady after she left us (she was with us for a good half hour and some of us had to delay our afternoon plans because of this whole ordeal). Even though it set us back, imagine if we weren't there and she came in....she probably would've gotten someone to toss out all our stuff on the street thinking it didn't belong there!! Who knows what she would've done! When we finished with the weekend and went to turn in our keys, the manager was just like "I'm so sorry." Honestly, since it was a free trip, it is what it is. But the fact that this happened makes me distrust this company and I can'y imagine what their real customers go through. Based on the other reviews, it is clear this place is terrible and needs a revamp. You can't run a company like this. I hope they fix their issues. Honestly, giving free trips is a good idea to help promote your company and raise your reputation but even that they messed up. =/

We rented a house for a week in August, paid over $6,000 for the week, and the house was a total…read moredilapidated dump. Every room smelled of mold and must and had active and attempted-to-cover-up water damage to ceilings and walls. The house hadn't been cleaned in months - cobwebs everywhere, mold in all showers/shower liners, droppings and dirt in kitchen cabinets, and infested with ants. The dishwasher and toaster were broken. The steps to the backyard were broken, loose, with nails sticking up out of the wood. The only positive was proximity to the beach. The staff at Coldwell Banker was horrendous to deal with. Constantly too busy to answer calls and emails in any sort of reasonable timeframe. Nearly impossible to reach. Once we finally did reach them, they offered to bring shower curtain liners and a new toaster... I did further research and found Vrbo reviews of the property from years ago complaining of the same issues, so clearly CB knew, and did nothing about it. They refuse to provide a refund of anything but the $150 cleaning fee. Horrible experience. Will stick with Lingo's going forward.

I had a very professional, very positive experience renting a beach house through ReMax Rentals for…read morea week in July, 2020. Our agent was Heather Knowles, and she managed a somewhat dicey change of plans (on our part) due to Covid-19. She managed to re-rent a second week we no longer wanted, thereby saving the one week vacation we did want with our extended clan. Throughout the negotiations with the owner, Heather's communications to us were calm and professional. I was very glad to have her managing the situation. The house was fantastic, but my main comment is that Heather and ReMax cemented our inclination to continue to rent through them for our annual gathering. Jennifer, July 2020

Review of Five Olive - Stay from August 23-30, 2025…read more We rented Five Olive the week before Labor Day weekend and spent over $10,000 for the stay. At that price point, we were expecting a seamless, high-end experience. The house itself is beautiful on both the inside and outside, and it does have many nice appointments. Unfortunately, it became clear very quickly that this is an investment property built for rental income only--not a home that has ever been lived in or cared for as if someone truly valued the experience of staying there. First Impressions When we arrived, the yard was un-mowed and unkept--a disappointing first impression when spending this much on a rental. It set the tone for the rest of the week. Kitchen & Interior While the interior was clean, it felt disjointed and poorly organized. Kitchen items were scattered about, making it difficult to cook meals. The property has an induction stove, yet many of the pots and pans provided weren't even compatible with it, which made cooking frustrating. Another major inconvenience was in the bedrooms. Although there were closets, none of the bedrooms had dressers or any drawers to put away folded clothing like socks, shirts, or other items you'd normally unpack for the week. For a property marketed as a luxury vacation home, this was both surprising and impractical. Outdoor Space The backyard and pool area had great potential but was neglected. The pool itself was dirty when we arrived, and though we requested service right away, a pool cleaner didn't come until two days later. The grills were also filthy--so bad that we had to clean them ourselves before use. We contacted the rental agent, and it took three days for someone to come out, and even then only the Blackstone grill was cleaned, not the main grill. The pool area had overgrown weeds, astro-turf that was dirty and filled with mulch, and generally felt messy. Despite asking for lawn service, no one ever came, and I ended up mowing the yard myself--something I've never had to do at a rental property before. Pool Heating Issue The rental agreement states the pool can be heated for an additional $350, which we were more than willing to pay. However, the owner refused to allow us to heat the pool. As a result, the water was too cold for most of the week, and our kids and guests did not enjoy swimming. This was one of the most disappointing aspects of the stay, as the pool was a major factor in choosing the property. Customer Service Perhaps just as frustrating as the property issues was the lack of accountability from RE/MAX, the rental agency. When we called to explain the disappointing circumstances, not once did anyone apologize or acknowledge that things should have been handled better. Instead, we were met with excuses and vague promises of fixes--many of which never happened. For the price point and expectations, that lack of professionalism made a bad situation worse. Overall This home could be wonderful with proper attention, care, and management. However, the lack of upkeep, disorganization, refusal to honor basic contract terms (like pool heating), and poor response from the rental agency made the stay disappointing. I could have been a repeat renter--especially as I have family who recently purchased a home nearby--but I will not be returning to Five Olive.

Very responsive rental team. Addressed issues in a timely fashion, helping owners get service…read moreproviders on site when needed, even during very busy rental season.

i am standing outside their rental office on coastal highway with a dozen other people who have had…read moreto come from downtown Rehoboth to pick up our keys. The reason i am standing outside is that you are not allowed in until 2 pm. Did anyone think that it would be extremely more convenient for tenants at Edgewater House if they just met you in the lobby and handed you your keys!!! Oh, did i mention that after i get my keys i get to sit in bumper to bumper traffic on One to get back into Rehoboth? Addendum: The employee who finally helped us was very welcoming and knowledgeable!

We had a wonderful experience working with Berkshire Hathaway/Gallo in Rehoboth. We had been…read morelooking for a vacation home to rent on the direct rental sites (VRBO, etc) and had no luck in finding something that suited our needs. We contacted every rental brokerage in the area to see what might be available. Alyssa Bishop with Gallo got back to us in a timely manner, found us some great options, and even negotiated for a reduced price since we weren't planning on staying for a full week. She was VERY responsive when we had questions leading up to our vacation and even helped us extend our stay when we weren't ready to go home. We will definitely use Gallo (Alyssa specifically) again when planning our vacation next year. Thanks, Alyssa for making our vacation planning/logistics a great experience from start to finish!

My family and I have worked with Christopher and the Gallo Realty team to find several vacation…read morehomes for our visits to Delaware. He is always responsive and has made where we're staying the easiest part of our vacations. The properties are clean, convenient, and reasonably priced. Highly recommend whether you're staying in Lewes or any other nearby community.

I had the pleasure of working with Reilly Vich! He was kind, empathetic, patient and very…read moreprofessional. Reilly assisted me in purchasing the perfect house for my needs. He is highly knowledgable of the market and I always felt that he had my best interest in mind. I would highly recommend him to anyone, and will definately work with him again in the future! Thank you Reilly!

We are very happy with our realtor Kristina Higgins . Very accommodating and patient answering our…read morenever ending questions.

PHENOMENAL SERVICE.... great team of people and very knowledgeable about the homes available in the…read moreSouth Bethany Beach and Fenwick Island area. Bottom line... I would rather use a small local business that knows what they are doing verses using an online booker like AIRBNB or VIMO, because if something breaks or goes awry, one phone call and its fixed as opposed to calling the owner and trying them to get it fixed in a timely manner. So big kudos to Doug and his super great team at Sandcastle Reality !!!!...... (and I booked again with them for next year)

Absolutely terrible experience -- DO NOT rent from Sandcastle Realty…read more After years of wonderful vacations in Bethany Beach, our family's trust in this company has been completely shattered. We've rented from Sandcastle for many years, always taking pride in leaving every home spotless and following every checkout instruction. Yet in recent years, we've faced repeated problems getting our security deposits back -- endless delays, vague accusations, and outright lies about the condition of the properties. This past summer was the final straw. After a storm from Hurricane Erin, we reached out several times to have the pool cleaned. We were ignored for most of the week, leaving the pool filthy and unusable for our kids. Still, we cleaned the house thoroughly before leaving -- wiped surfaces, swept floors, scrubbed bathrooms, and made sure everything was in better shape than when we arrived. We even took photos and video as proof. Months later, we were told we wouldn't be getting our security deposit back because the house was supposedly left a "mess." That claim is completely false -- and honestly insulting. Our family includes members with health conditions that made us extra careful about cleanliness. The whole experience has felt dishonest and exploitative. After decades of happy memories in Bethany Beach, it's heartbreaking that Sandcastle Realty has made it stressful to come here. Based on how they've handled our last few rentals, it feels like the owner, Doug, is running a scam -- taking people's deposits under false pretenses and violating Delaware law. To anyone thinking of renting from this company: beware. The home might look lovely online, but the peace of mind and trust that make a vacation special are long gone. What a sad way to end so many years of family tradition.

Carla was so helpful throughout the entire process. First of all, she grew up in Rehoboth Beach…read moreand knows everything about the town. She drove me through the town and showed me an honest view of the good and bad sides, adding a local's insight to the changing marketplace there. She really listened to what I was looking for and went out of her way to contact people to who might be interested in selling. Once we picked a place she handled all the negotiations and I ended up getting the place I wanted at a price that made both me and the seller happy. - When I went to Delaware for the settlement she helped me find a hotel that would take dogs. - After I bought my condo she continued to help me by recommending contractors who ended up doing an amazing job. I needed help managing the upgrade projects, since I don't live in Delaware, so she kept a set of my keys at her office to give to contractors who did some of the work when I wasn't there. She even lent me a ladder when I was painting. Then she hooked me up with a rental agent so I can rent the place for the summer months when I'll be out of the country. - My place looks great now and is exactly what I wanted. I can honestly say it wouldn't have happened without Carla.

Pat Campbell White and her team were wonderful. they were extremely helpful in walking us through…read morethe selling process. Everything they did was top notch! Pat herself knows everything there is to know about the real estate industry. She was kind, professional and there to assist us whenever we had any questions. If you are searching for a realtor, then please call Pat! She will get it sold!!

We stayed at 16A Delaware Ave…read more Pros: Location, location, location, hands down. The house was adequate for our large party of 13 people. Cons: We were never told that the small cottage behind the house was a rental property as well. As a courtesy to those renters we shuffled around our cars in the driveway to make it easier for them to move in and out. Transparency is needed here. Prior to moving in with our party, one of whom has mobility issues, we had *no idea* of the layout of the house or bedrooms. It would have been good to know beforehand which bedroom had which bed configurations: For example: Lower level, 1 queen, 2 twins etc. The information provided to us did not include this. So I brought a lot of bedding from home for various types of beds and hoped for the best. *The house does not have a broom.* Please rectify. The vacuum was used for messy floors, but a broom would have been better especially for the sand on the porch and in the bathrooms.

We recently rented 66 Henlopen Ave in Rehoboth through Jack Lingo and unfortunately had a very…read morenegative experience due to the condition of the home. Upon arrival, it was immediately clear that the property was unsafe and uninhabitable due to mold and mildew issues. The overwhelming smell of mildew hit us the moment we opened the door, and within minutes we developed headaches. The carpet by the front door was damp, adding to the unhealthy environment. When we called Jack Lingo immediately upon arrival, our concerns were dismissed. We were told the property had been "rented heavily throughout the season," as if that somehow undermined or excused the condition of the home. They also refused to refund any money, claiming the problem was due to the AC being set to "on" instead of "auto." This explanation is not credible, as an AC setting does not cause widespread mildew, damp carpet, and an overwhelming smell the moment guests arrive. Beyond the mildew, the home was simply not maintained to a professional standard. We found a spider on a pillow in one of the bedrooms, cobwebs throughout the corners of the house, dirty dishes, and greasy residue on the countertops. These conditions made it clear the property had not been properly cleaned or prepared for guests. The one positive was that the outdoor porch and shower were wonderful, but that in no way offsets the unsafe and unsanitary condition of the home itself. Thank goodness we had the means to immediately get a hotel room so our vacation wasn't ruined. However, the next renter may not be as fortunate, and no one should be subjected to these conditions on what should be a relaxing vacation. The fact remains: a house in this condition should never have been on the rental market in the first place. We share this review not out of anger, but to warn future renters to ask direct questions about property condition and to hold the agency accountable for the homes they represent. Travelers deserve transparency, safety, and basic habitability when booking a vacation rental through a trusted local agency.

Beautiful engagement pictures of my son's surprise proposal. Pamela was prompt to respond and very…read morecommunicative during the entire process. We are all delighted with the pictures!!!

Such a GREAT experience! We had a big party in Ocean City…read moreand Pamela Aquilani Photography provided everything we needed and wanted! Portraits for families/guests, a big group shot (140 people on the lawn!) and wonderful candid shots of our guests mingling and enjoying each other and the event. Pamela was so easy to work with, totally drama-free and responsive. My only regret is that we don't have another event for her to photograph!