Landlords: Stay away from this company! They charge $37 to tenants for the privilege of filling out…read moretheir stupid application. Then they show the property for MONTHS, collecting a tidy sum from all the applications. You as a property owner lose two months rent. Their business model does NOT benefit the property owner; I offered to pay a year of rent upfront, yet my message was never delivered to the owner, which was too bad for them as I have excellent credit and references and a year upfront is a sweet deal for a landlord. Tenants: I was charged $37 PLUS I was told I would hear back either way within 4-6 days. It took SIX WEEKS for them to get back to me. Of course now I know it's because they were making a cool $3000 from applications. I would NEVER use them as my property management company and will NEVER apply to one of their properties as a tenant again. I will be reporting them to the Better Business Bureau. Also, the owner's name is Jack Burns and his email is: jackburnsjr@icloud.com in case you want to ask what's taking so long to rent your property. Shame on him for running this scam that hurts property owners AND tenants.

My husband and I recently apply to rent a house everything was going good we submitted the…read moreapplication around Saturday the Lady had said call back Tuesday and we'll know something so Tuesday came around I called and no answer I left a voicemail and nothing so I decided to call Ben Johnson because his the one listed for the property but I could never get a straight answer from him. he was just like oh the landlord will call me later, or his out of town, oh would you like for me to put your application for a different house, oh we're having a meeting later. After a while he wouldn't answer or get back to me. it sucks that we are something on a clock to move but we just don't get a straight answer if the application got denied just say that. how hard is it. I feel like I was just getting the run around

Professional and Reliable Property Management I have been…read moreworking with The Cal Agents since 2025 to manage my house rental in the Bay Area, and it has been a consistently positive experience. Key Highlights: 1. Exceptional Team: I've had the pleasure of working with Wilsen, Ahyeza, Chris, Patricia, Jana, Fiona, Nikki, and Ramiro. They are professional, attentive, and easy to collaborate with. 2. Problem Solvers: One of their greatest strengths is that they never shy away from a hard problem. Whether it's a maintenance issue or a tenant concern, they tackle it head-on with a level of responsiveness that is hard to find. 3. Trusted Partnership: When you are looking for a partner to manage an investment property, creating an empathetic and caring relationship with the tenants is the most important factor. They have proven themselves to be reliable stewards of my property. Pro-Tip for Owners: Because they manage a diverse portfolio of both condos and houses, I found that providing clear context on my specific expectations for house-level marketing and maintenance from the start created a great feedback loop. Their receptiveness to this high level of communication is exactly why our partnership works so well; it ensures everyone is aligned from day one. Overall: If you need a team that is responsive and capable of handling the complexities of the Bay Area rental market, I highly recommend The Cal Agents.

So I am in the process of finding an agent or company to rent out a family home. I put the need out…read moreon Yelp and received several responses. I spoke to one agent, then made an appointment to have calls with others. The Cal Agents called me, and in less than a minute I realized it was someone from a Philippine call center. What a slap in the face. Outsourcing is a hot button issue, and I will NEVER share personal information with someone overseas, but also: WHY? Are they too busy for a two minute call to make that connection? Introduce themselves? Answer relevant questions? And perhaps MOST CLOYING: is this the same company that employs those same call centers to make masked cold calls asking to buy our property? HARD PASS.

I lived in Hercules at Devonwood condominium for 2 years, Gianna was always very responsive. They…read morewere so prompt to fix any issues with my place. Gianna always was so professional, I definitely will rent again with Security Pacific Property. Thank you Gianna, you really made mi life easier. Gabriela

This review is specifically for Gianna Burns. Never before, in an industry like this, have I…read moreencountered someone like Gianna. She has a true understanding of what it takes to go above and beyond to provide exceptional customer service. Gianna and I have not actually worked together officially. Reason being is that we both agreed that it wouldn't be optimal for me as the owner to have her manage a property that is so far in distance. So since then, Gianna has served as a trusted advisor to me with any and all property management questions/concerns that I have. Gianna is phenomenal. She's attentive, responsive, honest, and keeps my best interest in mind at all times. I could not feel more pleased or assured. I'm truly grateful for Gianna and would recommend her in a heartbeat.

The manager at the Atchison Village Ivania is very rude. She is very unprofessional and has a bad…read moreattitude all the time. I feel very unwelcome by her when I went to her office and felt judged by her.

I have lived in Atchison Village for 4 years. I really love it here…read more It is a co-op, so in truth, you own 1/450th of the entire village. Your membership entitles you to live in your unit in perpetuity. It's a little confusing because you do "buy" your unit, but all of our taxes are paid in one lump sum. There is no deed. Because of this, traditional lending institutions will not lend money to purchase the units because they can not foreclose on them. There is a credit union in Atchison Village which lends money although the amount is not sufficient to buy a unit now that the prices have gone up along with the rest of the Bay Area. So you need to have some cash in order to buy to buy a unit. There is a very real sense of community here. People are friendly and look out for each other. Crime is very low. We are located close, but not too close to the 580 freeway and the Richmond/San Rafael bridge. BART is about 8 blocks away. The weather is wonderful, after 40 years of living in SF I really appreciate much less fog but because of the close proximity to the bay, it rarely gets uncomfortably hot. Point Richmond is 1 mile away. Miller/Knox park about 2 miles away. We each pay one monthly fee which covers taxes, water, garbage, sewage, outside maintenance and some inside maintenance. Anything that is original to the unit is covered, such as plumbing and electrical work. Susan S. mentioned the bars on the windows of many units. I agree that they are unsightly. They were put up in the 80's and 90's when crime was bad. My unit did not have them and I would have removed them if it did. Some people are removing them. But we are not going to mandate that people remove them, that is their choice. Emma M. did not like the condition of the park. The park is owned by the city of Richmond, they are responsible for the upkeep. The park has a lot of activity in the summer months, lots of school soccer teams play here and the basketball court is also enjoyed by neighborhood youth. Right now, I have not noticed graffiti on the playground equipment. 4 years ago there were about 20 units for sale when I was looking. I got in right before the market recovered, 6 months later the prices had nearly doubled. It was the best kept secret in the Bay Area housing market. Now word is out and units are harder to come by. One of the best decisions I ever made was to buy into Atchison Village.

THE BEST!! Marco, Jorge, and the team were incredible partners throughout the entire process. They…read morehelped us get our house ready to list, they came up with a great marketing/listing strategy, they advised us on offers, and they helped us close on time. I recommend this team to anyone and everyone! We couldn't be happier with the care and attention we got on the sale of our home. Thank you all so much!

El equipo de Marco & Vanessa Rodríguez Realtor. lo…read morerecomiendo 100% muy profesionales, y como personas también. gracias a Dios por que fue El quien me permitió conocer a Marco, el cual nos ayudó en la compra de nuestra casa y no solo eso también en la compra del templo de la iglesia, todo fue muy rápido aunque se veía imposible pero Dios hizo un milagro y gracias al profesionalismo de Marco se llevó a cabo. Dios bendiga a Marco y a su familia.

We worked with Sarah Ridge for over a year while searching for our first home, and as first-time…read morebuyers, we couldn't have asked for a better realtor. Sarah is incredibly knowledgeable about both home construction and the East Bay market. While touring homes, she walked us through every inch and provided assessments comparable to professional inspectors we've worked with. In the rare moments when she wasn't 100% sure about something, she brought in her husband Nick (who has decades of construction experience and now specializes in home inspections) to provide a second opinion. After only a few tours, we felt like we'd gotten a thorough education in home construction and maintenance, which we especially appreciated as first-time buyers. One of the things we appreciated most was that we never felt pressured to make an offer. Sarah proactively pointed out potential issues, including things we never would have noticed ourselves. She was completely transparent about the real costs of addressing less obvious but major problems, even when it meant we'd end up passing on a home. Sarah also has deep relationships throughout the East Bay real estate and contractor community. She connected us with great lenders, inspectors, and contractors. Her rapport with other realtors was equally valuable. Leading up to the offer deadline, Sarah maintained continuous, proactive communication with the listing agent. We truly believe her persistence and advocating for us made a huge difference in the seller choosing us despite other competitive offers. Beyond her expertise, Sarah is simply an amazing person - empathetic, fun to be around, and genuinely invested in her clients. Even after closing, she's continued to be an invaluable resource as we navigate all the questions that come with being new homeowners. We're so grateful to have met Sarah and wholeheartedly recommend her to anyone looking for a knowledgeable, trustworthy, and all-around wonderful realtor.

I found Sarah and her daughter, Ellie while searching for a realtor in the East Bay last June, once…read moreI had decided I was moving back here from Boston. They agreed to meet me while I visited in June to do reconnaissance, and we had a very cordial discussion about what I was seeking, and when. When I arrived in Berkeley in late August, I had already sent them examples of homes that interested me, and we had an email/phone dialog to help adjust my expectations and focus me on areas and types of homes that made sense, given my tastes and resources. We started working together on the ground in late August, and I made an offer on a home that stood out from all others by early September. Sarah and Ellie continued to guide me through the purchase and closing process, as well as identifying issues with the property that needed to be addressed in advance. Sarah has an excellent network. What I feel stands out about Sarah and Ellie are the following: - They love what they do - They are skilled in taking in their clients' needs and preferences, and tempering that with basic realities about the Bay Area housing market, both in general, and at any particular time or set of circumstances - They have long, deep experience in the East Bay - the houses, catching areas of concern, the history of the neighborhoods, etc that they leverage in helping their clients to find appropriate homes - They are flexible - my Mom was a realtor, and I was a driver in sending them listings, asking questions, telling them I wanted to see certain properties, etc, and they went with the flow, and even enhanced my experience by being willing to look at other houses we saw for sale that looked interesting on the way to the houses we planned to see - it was not only productive, it was a lot of fun I have now been in my home for 3.5 months, and I could not be happier with where I live, thanks in large part to Sarah, Ellie, and District Homes.

We had a great experience working with BALS. Keith did a boundary survey of our property. We had…read morereached out to many surveyors in the area and BALS was definitely the most responsive, organized, and thorough in their response. They provided a reasonable quote, and provided a clear estimate of the timeline. The survey markers were placed relatively quickly. Alameda county took some time to record our survey, but once it was reviewed it was approved right away. I called the county for an update at some point and they actually pointed out that our survey was very well done! Sara was also very helpful and responsive to my numerous questions throughout the process. I would highly recommend!

Buyer Beware. It…read morehas been 2 1/2 years since we started the survey process with this company. They have around 5k of our cash money in their hands and they still have not completed the survey and filing with the county. I have been calling and emailing intermittently in good faith, but there's always an excuse as to why the work is not done. One is usually having boundaries marked and surveys done because there's another issue at hand or plan that comes next. I never imagined that we would be this far down the road and unable to start projects because the surveyors cannot complete the job that they have been paid 100% of the fee for. What will inspire them to get going? Legal action? Filing a complaint with the County? Fine, but what a pain. It may be tempting to use the company (BALS) that says they can come out and get started sooner than another company, but in the end, we've waited far, far too long. Their integrity is lacking, to say the least. They have taken advantage of us probably largely due to the Bay Area's insane real estate market and demand for their services being high. No one should have to spend their time chasing down the product they paid for outright as they demanded. I cannot recommend BALS and hope you find your surveyor elsewhere.

This property management group is a gem…read more It's common to hear about property management companies that take forever to address maintenance requests or are impossible to get in touch with but we've had the best experience renting a property managed by Hogan & Vest/Structure Properties. We've rented for over 5 years and have always found their team to be super responsive and friendly. They go above and beyond to ensure their properties are well maintained and that tenants are taken care of. Thank you Ellen, JC, Sam, and the rest of the Hogan and Vest team!

My property manager Ty Harris shut off my electricity without warning. I spent almost two days with…read moreno power, only to find out from PG&E that the issue was internal. When I went to check the breaker as instructed by PG&E, the lightbulbs in the basement had been removed and it was pitch black. While I was trying to flip my breaker on, my back was turned and Ty Harris (who doesn't live in my building) came up from behind me and physically assaulted me. He hit me, threw me into a concrete wall, put his hands all over my body ripping at my skin, and chased me up a flight of stairs... I was bleeding from multiple areas. This is a premeditated assault. Violence.. There has been no apology from structure properties, no explanation for his behavior. Why do I have to explain to human adults that unlawful violence is bad?

Janelle has truly been a blessing to our family. In the early 2000's she helped us to secure the…read morepurchase of a house after a devastating fire claimed my childhood home.

Jaynelle is a restate superstar! Me and my partner met Jaynelle by chance at an open house when we…read morewere just dreaming of owning a house in the Bay Area. Jaynelle was able to turn what felt like an unrealistic dream into a reality for us. Throughout the home buying process she was incredibly attentive and willing to walk us through every pain staking detail to ensure we were informed and confident with our purchase. Jaynelle is willing to fight for her clients to ensure that their home buying experience goes off without a hitch. We are currently in the process of selling our home with Jaynelle and couldn't be happier with our experience. Jaynelle is an amazing Realtor with a great sense of humor, and quite frankly the only Realtor that I would use for my real estate transactions.

Thanks to Luther, we found our dream home…read more We had been looking in the east bay for quite some time, with no luck. Our first encounter with buying a home in Point Richmond (Luther helped us then) back in 2015 but the deal fell through because the seller got cold feet. Over the months Luther stayed in touch and we would keep an eye on "The Point" (the cutest little community!) and Luther was kind, interested, asked questions, and kept us informed without over doing it. Finally, a lovely house with a magnificent view became available and Luther (who grew up in Point Richmond, BTW.) helped us and the seller come to an agreement with so little stress and anxiety we could hardly believe it. Here's the thing: Luther Martin is a super conscientious, empathetic and thoughtful person. He's generous with his time, he sweats the details and he knows this neighborhood like no other realtor. (In fact, he is a local and lives here in town!) I would absolutely recommend the Point Realty team. (Karen is his partner, also always eager to help.) Local little businesses like this are such a treasure. They know the neighborhood, they live and shop locally, they are invested in the town's well being and they care deeply for the people they represent, whether you end up doing business with them or not.

Awful experience with Karen Kittle. I was selling a home at the end of an amicable divorce and, in…read morean effort to remain neutral, agreed to the third party recommended Point Realty. Karen was minimally helpful in preparing our home for sale and marketing was subpar. We got one bad offer with her that she encouraged us to take. I firmly believe the time wasted with this brokerage cost us. We were fortunate to work with a skilled agent afterward that brought us an above asking offer, but the market had cooled from the first listing. I (and our agent) believe we would have had much more excitement if it was initially prepared and presented by the right agent. I was so irritated by the entire experience it's taken literal years to write this review. My relationship with Karen ended when I had to request letterS(!!) from my real estate attorney to demand release from our listing agreement. My attorney agreed the conduct I described was at best lazy and at worst unethical. Normally I'd speak to an agent's broker with this kind of behavior, but Karen is the broker and seems quite entitled about it. They didn't make much effort to improve on our complaints and instead were defensive about everything. You really want to force unhappy clients to continue working with you? And then enforce a fee provision? Are you unaware your industry is supported by referrals? I do not understand what they hoped to gain in that nightmare. Thankfully we were eventually let out of the listing agreement and were able to move on. That's all we wanted - to go our separate ways. Greed is a poor business plan. Some of our complaints: As first time sellers no longer living together or in the home we had specifically requested help in preparing the home for sale. We were told they could help but were very disappointed in what was actually provided (small list of names or numbers, vendors that were not timely). We requested help with staging and it was never done - no staging at all. I in particular felt frequently left out of the loop on the sale process and am sure we either were not a priority client or that the agents were lazy. For example, Karen asked my ex (though not me) if someone could host an open house in her place - it wasn't even another agent, but someone fully unlicensed and not in the industry. I think they wrongly believed the Pt Richmond small town market is cornered by a couple small teams, but I promise that's changing. In contrast, our following agent essentially project managed some minor improvements we had wanted Karen's help with (asked for but did not receive) that made a huge difference. Marketing was beautiful, with professional looking photos and not quick phone shots. It was a night and day experience. Plenty of better agents that will be more attentive to your home and actually work to get you the best price, not just shuffle paperwork.