Communication with ownership was often difficult and, at times, felt defensive or dismissive. As a…read moreparent, feeling heard and supported is important, especially when entrusting someone with your child. Attempts to meet in person to discuss my child's transition out of the daycare (with two months' notice given which I have copies of via email) were declined, and communication became passive-aggressive over email. While concerns I raised were ultimately addressed, the interactions left me feeling uncomfortable rather than reassured. My son came home with other children's' diapers and clothes on many occasions. There was so much disorganization. The owner monitors the comments of parents on private Facebook groups and is retaliatory towards them when they post anything critical. You will see this on their responses to critical reviews online as well. She sent out weekly emails reprimanding all parents for the actions of a few. I paid for an extra hour of care each day and came on time, often earlier than I needed to, but I still received these emails reprimanding everyone in the class. There was noticeable staff turnover, including two directors within one year. One departing director communicated to parents via email that the work environment was challenging, which understandably raised concerns among families. Some teachers appeared inexperienced and were frequently on their phones during pickup times, often requiring me to get their attention. While the teachers were kind to my child and did a good job teaching him, this was concerning. Information shared in the app was occasionally inaccurate (for example, meals reported as fully eaten when food was returned mostly untouched). The daycare itself is very small and lacks enough of a large open play space which is concerning, especially in the winter time. Parents were not allowed to enter classrooms to drop off or pick up their children. A friend of mine in town shared with me that her twin girls were coming home with bite marks on them and the owner denied that anyone was biting them and refused to allow them to look at the camera to see what happened. The communication style and leadership environment significantly impacted our comfort level as parents and ultimately led to our decision to leave. I am sharing this review to provide honest, respectful feedback based on our experience. I have noticed that some critical reviews appear to have been removed in the past. My intention is not to discourage others, but to offer transparency and encourage continued improvement.

If i could i woild have given 0 stars, they dont deserve any at all. Bery rude, kids learn nothing…read moreu qualified teachers. Very disappointed.

My girls love OV babies. Staff is caring and nurturing. My kids always want to stay and play. I…read morewas lucky to find this place. I was in a bad day care situation and had to switch places last minute. OV babies welcomed us with open arms.

I do not recommend this daycare. They provide the bare minimum if that. When I wanted to make sure…read moremy son received quality care I was always met with an attitude. I'm upset that my son had to attend for the two months he did. Coming from a first time and putting my son in this daycare has been very traumatic and I when tell other parents run in the other direction.

Recently started my son here and couldn't be happier!! He had some issues (so we thought) at his…read moreprevious daycare but now that he has structure, he's doing amazing!! Highly recommended

One of the best day care facilities in the Bergen county area and an even better place to be…read moreemployed. Facilities are clean and up to date. The owner takes great pride in business and it shows everywhere! Children are cared for in the most loving and professional manner. The cradles family is definitely one to be a part of! Ms. Laura treats the children as if they're one of her own! Highly recommended.

TLE RiverVale has been a wonderful experience for our children. The staff are incredibly caring and…read moreattentive, creating a warm and nurturing environment. The educational activities are engaging and age-appropriate, fostering both social and cognitive development. We're grateful to have found such a supportive daycare that our children look forward to attending every day! Ricardo Ferreira

Where do I start...My child started TLE river vale in September 2023. After rave reviews from…read morefriends whose children attend at other locations, we hoped to have the same experience. Upon our tour we were sold on nutritious meals, small intimate classrooms, clean environment, and caring staff. We were extremely misled by TLE. The first few months put our minds at ease with the access of the TLE app. This told a story of our child thriving, eating every meal and participating in activities. We came to find out the app was extremely inaccurate. Upon speaking with the teachers we were told our child wasn't eating at all after we've been lied to for months about our child's eating via the app. Not only was this extremely irresponsible of TLE but this was also neglectful to not tell us that he was going days without eating and posting photos "to show face". My child started with 12 children in the class in September. Currently the class has 16-18 children which is extremely unsafe! It is impossible for a class that size to be properly cared for with the number of teachers provided. When it comes to a clean environment TLE is NOT the place. There have been multiple instances at pick up where these is a mess of food left on the tables from earlier lunch. While I know kids are messy, my child would come back from school filthy which I'm sure contributed to the amount of urgent care and sick visits monthly. The teachers were very nice I felt bad they were dealing with limited resources and staff. Which makes the teacher turnaround at this center believable. Overall There were many occasions where my child was dropped off later in the day and I've seen teachers sitting at the children's table while the kids played on the other side of the room. I am extremely disappointed in this center and how they've handled situations with our family. The lack of receptiveness to our feedback in the past shows the lack of care for anything other than making money off packing these classrooms with kids. Do your research on these chain daycares before enrolling. I certainly will moving forward.

My daughter had a truly amazing experience at Rhymes and Reasons. Our family is forever grateful…read morefor the kindness the teachers there showed her--she learned and grew so much thanks to their expertise and care. We highly, highly recommend Rhymes and Reasons!!

The employees are very sweet, it really feels like a family, the service is very comfortable.read more

The structure, vibe and colors is inviting and friendly. My neighbors daughter attended and I also…read moreworked here. What I didn't like was the over crowding. The prices are very fair and the curriculum, while fun, often is disorganized and forces learning down their throats when children should enjoy themselves and learning will come naturally. It isn't the worst, and it isn't the best, but due to the worst turnover I've been a part of, this aspect may irk parents. Excellent infant care but the preschool area needed work when I left. I hope now, 2 years after my neighbors daughter attended for 6 months, things have improved. The food, the indoor and outdoor yard is gorgeous, nice touch.

My nephew went to this daycare and he kept coming home with…read morea rash, we had to pull him out because the last time he came home with a rash so bad his skin was raw the poor baby. THE DAYCARE WORKER ALSO REFUSES TO SIGN THE PAPER TO LET US SWITCH HIM TO A NEW DAYCARE!

How can I begin to thank everyone at Primrose for showing my daughter more love, care, attention…read moreand support than I could have imagined? I'll start by writing this to share our happy story.  Primrose was my daughter's first experience going to (nursery) school and couldn't have been better.  I want to name ALL of the staff but this review would run on for miles! A special thank you though, to Mrs Lucas who has been there to greet us with a smile and kind words each morning, Mrs Flores & Mrs Jaber the co-directors-extraordinaire who make the magic happen with grace, all of my daughter's teachers and care givers -- with an extra special thank you to Miss Chante and Miss Kathy (or as she is so lovingly known in our home "Carrie the Carrot") who we will love always! My daughter just turned 3 years old and with that birthday is switching to a new school.  But we won't be strangers... we couldn't! We've simply come to love Primrose too much.

My grandchild likes the teachers and made some friends and is learning a lot. My concern is that my…read moregrandchild has be home more than school. I'm concern of the cleanliness that they keep in the classroom. It's not that they give you any money back cause your child is not there. I know kids get sick in daycare but it's like every other week or two. I'm just wondering if anyone is experiencing this?

Our sitter, Alessandra H., endangered our baby, lacked basic training and was completed…read moreuninterested in the job. We were disappointed given the good reviews of the agency and the sitter's profile, which claimed that she has "15+ years of experience with newborns," "focuses on children having a good time" and "gives children devoted attention." - Our sitter left our baby unattended for 20 seconds on a 3-feet high changing table (recorded on cameras that we disclosed), walking away to look for a change of clothes. This is a huge safety concern for a 4.5 month infant who is able to independently roll and could have resulted in serious injuries. There is a safety strap that she could have buckled if she needed to walk away. - Sitter pulled a dirty onesie over his head after a blowout. The best practice would be to pull the onesie down past the shoulders/legs to avoid smearing poop over his head. This further demonstrated her lack of experience in caring for infants. - According to the agency, sitters are prohibited to be on their phones when children are awake unless responding to parents or in case of emergency. Our sitter was on her phone the entire time he was awake and ignored him when he was distressed and crying loudly for food. - Our sitter left the apartment twice to pick up lunch/dinner and asked me to babysit. This defeated the point of paying for a sitter so I could catch up on sleep. We assumed she would bring her own meals or order delivery since we are paying for her to be available. - Sitter left all the dirty baby bottles in the sink. Our understanding is that she would clean up after the baby's meals. We understand that the first day may not run perfectly, however we cannot overlook that our child was put in a dangerous position. We have serious doubts about the sitter screening and training process. To throw salt in our wound, we had to pay a $50 cancellation fee so she didn't come back for the second day of our booking. We raised our concerns to Lisa, who acknowledged some of our concerns but ignored the point about leaving a baby unattended on a changing table. She told us that she would continue to employ this sitter, but that she would not be assigned to us anymore. We will not be using Pinch Sitters again.

Finding a sitter, who is caring and trustworthy is a tough feat. I thought finding a sitter in NYC…read morewould be almost impossible since we're not locals. I was recommended this agency by a friend. Lisa and her agency were really amazing! My children had never been with anyone but family but we were in town for a family trip and my husband and I had tickets to a Broadway show. I was nervous but since reaching out to Lisa, I felt like we were in good hands. We felt very comfortable after meeting our sitter and my kids loved her. It was an amazing experience and we now can't wait until our next trip to the city to use this agency again!!

Appletree is truly a part of our village as we raise our daughter. The directors and teachers know…read moreher so well and make her feel welcomed and loved. They go out of their way to make sure she is safe, fed, clean, and happy. The director always calls me ASAP when I email, call, or text them with concerns or questions. They post pictures and activity updates throughout the day on their app. They provide time for play as well as themed lessons, social emotional learning, STEM, and art projects. They celebrate holidays and birthdays, creating a space that my daughter looks forward to going to each day. If you decide to join the Appletree family, your child will be in good hands!

Choosing Appletree was one of the best decisions our family has made. Our 3 y/o started at…read moreAppletree in January after never having been in daycare before. He adjusted so well due to the amazing staff of teachers. The staff is so accommodating; they have answered all of our questions right away and send frequent updates throughout the day about your child. It is awesome to watch all of the activities and lessons the kids engage on throughout the day. With the pandemic, the school has been extremely cautious and following all of the state guidelines and hygiene protocols. My husband and I feel completely comfortable sending our son knowing the school is as prepared as they are. Since starting at Appletree, our son has become more social with other children, has displayed more patience, and his vocabulary has increased. I would give the testers and the school a 10/10!