I've never been so embarrassed and disappointed in my entire life. When situations like this…read morehappen, it really puts a lot into perspective for me.
I went today to register my child in the KinderCare at south Brunswick I also had Called the week prior to make sure someone was aware I would be coming in to register my daughter the following week. After my many conversations they seemed excited for my child to officially join them after having had a week of summer camp experience last year.
When I arrived at the facility at 7:00am, I was met by Lauren who greeted me and proceeded to ask, "How can I help you?" I explained to her that I had come to register my daughter. I had a file of papers in my hands, and after I explained why I was there, Lauren abruptly said, "Well, my staff didn't advise me of this and they usually do so..."
I was confused. I wasn't sure what came next so I apologized to her for her staff not telling her that I was coming but explained that I had spoken to the director and different staff members on numerous occasions( I had been calling for a while to make sure there was space after I feel in love with the facility last summer when my child was enrolled for a week of camp) to ensure my daughter could indeed be registered, with the director even telling me that my child can start the same day that I register her. I asked to speak to the supervisor or director at that point Lauren said "You're speaking to her" Claiming to be the Director/Supervisor herself.
Lauren asked my child's age and when I provided her that information she said "Sorry, we don't have space in that classroom." I asked "When did that change occur?", and began to pack my paperwork and information back in the folder. Which upset Lauren . Lauren was walking towards the phone when I asked her that question and began packing she stopped dead in her tracks and said......
"YOU SEE, I WAS GOING TO HELP YOU, BUT SINCE YOU HAVE AN ATTITUDE I DO NOT FEEL LIKE GOING THE EXTRA MILE FOR YOU"
I explained to her that I didn't have an attitude, I explained it was early and I had a lot of running around to do before I went to work. I was baffled, I was embarrassed and mostly I felt so little at that very moment, knowing I had to still drop my other child off to camp, and then drop my little one back at camp. I knew I had to get to work, and had did my part to ensure there was space on the previous working day.
Lauren proceeded to cross her arms and say "We will not be accepting your child at this moment, goodbye I'm done here"
I (embarrassingly) had tears in my eyes and said, "I'm lost you were just about to 'go the extra mile for me'' I said "What did I do? What do you want me to do? I really need to register my child"
Lauren said "Goodbye now"
To make matters incredibly worse, I called after I left, maybe partially hanging on to the hope that Lauren would see the error in her ways and make it right. I explained to Lauren once again what the situation was, I explained in detail everything that has happened that lead to now. Lauren sat unreasonably quiet on the phone , when I finished my last sentence she began to talk down to me and repeatedly telling me over and over she wasn't going to help me and my child would NOT be registered, and she wasn't going to do anything about it. I asked "Why? That's not good practice to tell a consumer that you wouldn't go the extra mile for them" Lauren then said, "Why are you cutting me off. I'm done here" and hung up.
I learned that Lauren was actually the Program Specialist. I later called and spoke to the site director, Tiffany, whom I have spoken to in the past regarding making sure there was space for my child. Tiffany apologized to me and stated that someone should've taken my information down when I called those many times, to keep me updated. She remembered hearing about my child and I. She explained that they just had an open house on that Friday and it filled up rather quickly, before I came and that if they had my number they would've called but no one took down my info .
I've left several messages for Mrs. Anthony who is in the corporate office and am awaiting a call back by next week , which is when she comes back for vacation.
A rep called me a couple days ago and again apologized over and over.
I honestly just feel discriminated against. I challenge anyone at KinderCare to dispute anything I said . I am outraged and humiliated.
Believe it or not this was shortened to fit helps review limit