great customer service, they do very nice work on cleaning clothes. i would recommend them to…read moreanyone looking for a laundry pick up service in Des Moines

Amazing!!! I have never had any issues with the service and I think it doesn't get enough hype with…read morehow awesome this company is!

Normally a very nice experience, but this time, no. There wasn't an attendant. If there was to be a…read moreproblem, no one was there, and there may have not been a way to contact anyone. It started getting busy as I was leaving, so I looked around and found a phone number. The lady was very rude and belligerent. She didn't seem to care no one was at the store. Instead, she decided to tombe belligerent and challenged me on everything I said. I thought I was doing a good thing by finding a phone number and calling in case no one knew....​​

Great customer service! Tonya is wonderful…read more Clean, bright environment. Changer didn't give quarters but the issue was immediately resolved. Extremely pleased with our experiences!!

The Wash House is pretty fantastic, as far as laundromats go. It is clean, safe, bright, and…read moremanaged by an attendant during most business hours. In terms of amenities: it provides coffee, a sink and wash-up area, a large and clean bathroom, vending machines for snacks and drinks, and (drum roll) free wireless. In terms of the goods: TWH has a wide variety and large numbers of large machines (double- and triple-loaders) and two walls full of enormous dryers, which you pay for in 7-minute intervals (a quarter gets you 7 minutes). Of course, it's also got the regular-sized machines, too, if you have smaller loads. A change machine can get you quarters for $1, $5, $10, and $20 bills, and there is also a vending machine for soap and whatnot. There are lots of tables for folding, and carts with and without a top bar for managing hangers and line-dry items. And it's relatively small size belies the large number of machines available--on a busy Saturday morning, I was still able to do over 5 loads of laundry (including drying and folding) in only 90 minutes. Awesome. Laundromats in principle are not very fun; TWH does everything it can to transcend, and succeeds. If you have to drag your dirties out in public, this is a good place to do it.

the owners live right next to the Laundry mat and they are absolutely the rudest people I have ever…read moremet in my entire life! they rather let people risk their life with ext construction then to let them park for less then 2 mins to be safe if I could give them -10 stars I would I would never wash my laundry where I felt like I was going to be disrespected

This place sucks, nothing works here…read more I knew this place sucked but I reached my limit when I put a large amount of quarters to dry my clothes and it wasn't even warm when I came to check on it. Mind you it has happened before.

Just went here to get some quarters. I've done it before and it never seemed to be a problem. After…read moreI had put my money in the machine I see a sign that the owners only want people doing laundry there using it. I felt bad but there was nothing I could do but not come back again. As I was leaving the woman running Busy Bubbles in a rude tone said, "Thanks for doing laundry here." I told her, "Sorry I just saw the sign." She then told me I should learn to read. This would be a rude and unprofessional thing to say to anyone but I'm dyslexic and worked hard as a child to overcome it. I left without saying another word because that woman is not worth it and anything I could say wouldn't make a difference to her. I would never recommend anyone to go to this unprofessional and inconciderate place.

So what's the point in the loyalty card... if when you go to add value to it... it charges a 2.75%…read moresurcharge? Are you kidding? Why? This laundromat is literally just a few blocks from my house and instead I drove back across town again... because of that bogus crap.

Had a great experience Emily was very helpful and kind I will be going back thank you emilyread more

Broken machines at their E. Euclid location that never get fixed. 9 load washer but only 8 load…read moredryer. Bathroom locked the majority of the time. Change machines often broken.​

The first washer (#22) has hair and some other crud in it. I tried to report the dirty drum but…read morethey want me to pay $.50 to clean it. Then as I purchased a pay card (required) th machine says there is a promotion, use a $20 bill, get a bonus $2. The machine gave me $1. I cannot find any contact information except a phone number. I would like to have an email address to keep track of my communication. Finally, I think it's expensive. More than other laundromats. The lounge certainly has bells and whistles (play area for kids and bathrooms and tables appear clean. But the drums that claims to be 4x size washing machine is not. Maybe if a small European apartment is the comparison. That machine is $6.25.

From the owner: Your self-service laundry destination located in West Des Moines, IA with a welcoming, clean…read moreatmosphere. Open 24 hours. Free WiFi.