The place has top load and large side load washers, coin machines, detergent for sale, clothes…read moreracks, seating the works. It is clean, the machines are in good repair. The best place for miles around!

Best Laundromat around, good mix of machines small to large.read more

I've traveled all over this country and used laundromats in more than 30 states. I've also used…read morelaundromats across North Carolina for the past fifteen years. I can say without hesitation that this one is the most disgusting, neglected laundromat I've ever used. I've been coming here weekly for three years, and now that I finally have a washer and dryer at home, it's time to unload what I should have said long ago. After reading past reviews, I'm sure the owner will pop in with some excuse to argue, as he always does. Prices. This place is absurdly overpriced. The owner claims prices are "competitive for the region," but that's laughable when there's only one other laundromat in the county. People here should not pay the same rates as people in high-income urban areas. Always check your change too -- occasionally you'll be short a quarter from the coin return. For comparison: in Pennsylvania, a regular wash was $1.75 and an hour of drying $0.75. Here? $5.00 for a cold load. Warm water? +$0.25. Hot? +$0.25. Heavy load? +$0.25. It never ends. Everything costs extra. Paying for machines. Bring cash if you can, but the coin machine is regularly out of service. You might try the app advertised everywhere. Good luck -- you'll need to stand outside, hold your phone up, and maybe pray for a miracle. Cell service is hit or miss here (normal for the county), but at least expect the WiFi to help. Nope. You'll see the network, but it never actually connects. Interestingly, the WiFi worked perfectly for several months after the hurricane when linemen and volunteers were using these machines. Funny how that works. As soon as they left, so did the WiFi reliability. And if you do get the app to load, half the time it charges your phone but won't connect to the machine, forcing you to pay again. Bring extra money -- you'll need it. Cleanliness. The owner claims someone is paid to clean, but it makes no difference. I've seen someone come in sometimes (I assume the owner) who rushes around sweeping and emptying a few trash cans like he'd rather be anywhere else. It happens too rarely to make a difference. Floors are always covered in dirt and debris. Powder detergent is spilled on the tops of machines. The bathroom is perpetually dirty with a barely working sink. The outside area regularly has piles of leaves and trash. The dog wash is coated in hair, smells awful, and is impossible to breathe in. Most of the time, the whole laundromat has a moldy odor. The owner even boarded up the trash cans by the car vacuums, presumably because he got tired of dealing with them. Bathroom. It's filthy, and you might not even be able to use it. It was locked for "misuse." Instead of hiring an attendant, the owner denied customers access. After that, he rented a port-a-potty, the only option for months. Recently it's unlocked, but given the history, who knows for how long. Customer service. Don't bother calling -- I tried multiple times when issues first started, and my calls were never returned. I also witnessed a woman call when the coin machine broke; she waited endlessly in a full laundromat. When the owner finally appeared, he tried to sneak away without speaking to her. I had to point him out so she could get her issue resolved. Customer service here is nonexistent. Bottom line. This laundromat is overpriced, filthy, and mismanaged. Save yourself the frustration: make the trip to Marion or set aside a little money at a time to save for your own washer and dryer. It will be a huge relief.

It's definitely the best and most convenient laundry facility in the area. The facilities are brand…read morenew, very clean and spacious. There are several different size machines for various laundry needs. I've never seen a machine out of order there, which is a big plus because the other laundromats in the area always have out of order signs on several machines. There's a change machine, vending machines, and even a massage chair like in the mall in Asheville. You can even use the app if you're like myself and don't carry cash on you; that is super convenient and helpful. The prices aren't cheap, but they are on par with the other laundromats. I've never needed to use the restroom while there, so I can't comment on the bathroom facilities or whether or not they are locked. All in all, five stars. Would recommend.

Clean and machines are all in good working condition. Great having staff availabke with assistance…read moreand you also witness how well they take care of the facility.

As far as laundromats go this one seems like the most legit. I don't often visit laundromats, but I…read moresuppose that when I do it's at Kaylee's (Pit Stop). Drop off service or do it yourself. The washers range from $7 (commercial washer) to $4 (standard) and the dryers are $3 (commercial) to $1.50 (standard). Each cycle lasts about 20 minutes. Overall a decent place if you're in a bind for a washer and dryer service.

Clean, well-lit, nice management! The machines accept cards as well as coins, which makes it very…read moreconvenient

Clean and safe feeling. Nicest public facility of its kind I have ever visited around here. Thank…read moreyou so much for just being.

Easy to find ,easy to use with a charge card. Bring snack if needed, mone in the plaza as we wait…read more. colorful venue .

I should have follwed the reviews!!! I spent $9 on the dryers and my clothes were just as wet as…read morethey were when I starting using the dryer!!! This place sucks!!!

Needed to stop in and use the washer & drier as mine broke. Place was as clean as one expects for…read morea laundry mat. There were several machines out of service, but that's not really the businesses fault especially when parts are taking forever. The man working was very helpful & friendly! Should my machine break again, I'd come back without hesitation.

I took my laundry for them to wash and 2 pairs of Buckle Jeans were missing when I got home…read more THIEFS! The same thing happened to my husband 11/2 years ago. 2 pairs of of "Lucky" jeans were taken. We haven't used their service since that time but thought we would try again. Unbelievable!!!!

If I could give this place zero stars, I would! The only reason I came here was because my…read moreKing-size comforter is too big for my washer at home and this appears to be the only laundromat in town. It's old, grimey, grungy, broken down and in need of being condemned. Next time I need to wash my bedroom comforters... I'll just burn them and buy brand new ones, instead of coming back here again.

Old an out dated. these look like late 80's early 90's machines.could use a good make over ,…read moreWas easy to find ok location And it is the only laundry in town

Amazing service and place . I will back to this place next…read moretime . Friendly and kind people

Dirty. Not what I expected for Banner Elk. The plus is that they are open 24 hours, so at 7am on a…read moresnowy morning no one else was there.

Hey it's there when your machine breaks down at home. Yeah it could be better but it's about only…read moreone left in Wilkes. it's the people who dirty it up, but step back and look how busy they are. An attendant in day would be nicer.

very disgusted, there were maggots crawling out of the cracks on the machine after I started my…read morelaundry and there was now way for me to stop it to remove my clothes so I could go elsewhere.