I've been bringing my car to Sussex Honda for maintenance since 2023, but today's experience has…read moremade me reconsider. I called ahead and scheduled an oil change for 1:30 PM, and the call center confirmed the time. I arrived as scheduled, having planned my day around it -- only to be told the job would now take an hour and a half instead of the usual 20-30 minutes, with no explanation for the delay and no advance notice or offer to reschedule. If a fifteen-minute job suddenly takes ninety minutes, it tells me someone else was worked in ahead of me, and my scheduled time simply wasn't respected. When I called customer service afterward to raise the issue, I spoke with a representative -- Laurie or Donna, I believe -- who seemed eager to get off the phone and deflected any responsibility, making clear "it wasn't their problem." That kind of dismissiveness toward a loyal, longtime customer is unacceptable. Between the disregard for scheduled appointments, the lack of communication, and the dismissive customer service, I won't be returning to Sussex Honda for service at least until they change something -- and I will not recommend it to others. I'd urge management to take a hard look at how appointments and customer service are being handled.

They are awful. I purchased a 2025 honda passport trailsport. Two months later my suv started to…read morevibrate. I took it to Honda to find out what's wrong with it. Upon inspection they told me the rotors were warped and they would take care of it. I wasn't happy because I spent a lot of money for a new car and I have defective rotors. They told me not to go down steep hills. Are you kidding me? The car was brand new and expensive. I told them there needs to be a recall on this problem and I wanted them replaced. I was told unless they get more complaints about the rotors it won't be replaced. My brother purchased the same vehicle different color and he had the same problem. What are the chances of that happening if it wasn't an on going problem. To top it off my sunroof started to leak. I brought to Honda and was told it was fixed. It happen to be raining and as I pulled out of the lot water poured into my car. I turned around asked to speak to the service manager and told him off. I contacted the honda corporation and filed a complaint about both issues. I told them what happened. I had a case number and was told the team will investigate. Lo and behold I was told Sussex Honda said they repaired both issues. I told them they're putting a bandaid on things that need to be replaced. I'm over the mileage for the lemon law and I'm stuck with a lemon of a car. I'll never buy Honda again and will never reccomend it. Honda sucks and so does the dealership. If you're smart stay away. I can't tell you how many times I went back there for both problems and was told everything was repaired. If you're smart you won't buy a honda and stay away from Sussex Honda.

Very pleased with the service AND the price I got for my car. Could no longer use it, decided to…read moresell it, and these guys made it so easy. I called them, they quoted me, they showed up later that day and they bought it ...gave me cash! they even drove it off. I never left my house. Truthfully, i got a better price than i thought I would for my car. I'm very happy, will reccommend you! Thanks, Al!

Recently I needed to sell my 2002 Chevy Blazer SUV and I was having a very difficult time selling…read moreit by myself. After not having much luck selling it on my own, I decided to contact a few different used car companies. After meeting with a few establishments that really did not impress or appeal to me at all, I finally found Cash for Cars Incorporated (also known as E Mecca Auto Sales). When I first called them they were very honest with me and told me exactly what I needed to do to sell my car. They didn't try to force me into anything and I didn't feel like I was being rushed or pressured at all. I was given a reasonable quote over the phone and when I finally came down to their lot, they came right out to my car and went over all the details with me step by step. They took their time with me and made me feel like I was their most important customer. The cash offer they made me on my truck was very reasonable and they gave me cash right on the spot! The whole process could not have been easier, and the majority of the time I spent there was spent just chatting with the guys on the lot. Everyone I dealt with was extremely friendly and they all made me feel very welcome and appreciated. I know that selling a car can be a difficult and stressful thing to take care of, but the guys here make it simple and fun. I never thought I'd be able to sell my truck for cash on the same day, and I never thought it would have been as easy as it was. I will definitely do business with them again in the future, and I w ill be sure to tell my friends about it. I highly suggest Cash for Cars, and I am proud to be writing this review. If you need to sell your car, truck, van, or SUV and you want cash on the SAME day, this is the only place to go. Going anywhere else is just a waste of time and money. Rick M.

We are from PA. Our transmission blew on our 2008 van, in Blairstown, NJ so we had to junk it…read more Heavy Metal Auto Salvage picked up the van and took it away on a flatbed. The even gave us a descent price so now I have a small down payment for a newer used car. They came promptly, in the evening, when everyone else was closed. They were kind and courteous. If you have to go through a bad experience, at least they made it much easier.

From the owner: Please Allow Us To Price Your Unwanted Junk ,Scrap , or Salvage Car or Truck / We Drive To You /…read more Pay You Cash / Remove your unwanted Car Or Truck / We handle All Title Work As Per State Law

Joe in service highly knowledgeable and helpful. Really organized and friendly. Anthony in sales…read morebest I've seen yet. Down to earth and a big help in me purchasing my bike. The rest of the staff is also superb. Real clean establishment.

There sales manager Denny is and was very helpful through the whole process and worked with us…read morethrough everything with the salesman Dan? I think his name was. Either way Ertle ask for Denny tell him Nick sent ya!

Very friendly and dedicated to their work. Never felt…read morescrewed or "over-done", if you will. Kyle if great, bright and helpful guy. Job is always done on time and within predicted price - "surprises" at mechanics shops are very annoying as we all know. Never had to come back for redo anything. Give them try - buy local!

Took my car in for salvage inspection. Listed out the items that needed to be fixed. Once I stated…read moreI would fix it and bring it back to them, they decided to charge me 160 for a hours worth of work. (half the price of the full salvage inspection with stickers and tags) Terrible service no hospitality. Paid the guy and turns out my car somehow is completely killed can't even jump the battery. A trip to to autozone and 360 dollars later i'm driving back home. Worst experience ever

I have been using Pro Automotive for about a year now. No up sell just a great HONEST mechanic. The…read morequality of the work is top tier. Scott the owner is very cost conscious so he will direct you to the most cost efficient way possible to get you car out the door, while making sure the work is done correctly. I would recommend Pro Automotive to anyone looking for a great mechanic.

So...I called the Lincoln dealership to ask them for an estimate to fix/replace my Apple car play…read moremodule since I had spilled coffee into it. They wanted $350 to diagnose the problem and then told me that depending on the problem, it would cost between $600-$1,200. I then called Scott at Pro Automotive in Flanders. He ordered and replaced the Apple car play module for approximately $300. We have been going to Scott for years and he comes through every single time!!! Honest, reliable and hard working....he's the best!!! End of story.

Jamaal was very professional from the start, he was selling a Ford Sprinter Van for some one and…read moreright way soon as I contacted him he made me feel like a customer and not just a piece of meat. He was prompt and very time management every time i needed to see the vehicle he set up a suitable time. I just started a business and needed a van but didn't want to spend a whole lot of many on one right now. I bought the van from him with ease and now I'm on my way to start my business Thanks Jamaal and I would highly recommend him for any car buying transactions.

From the owner: With over 20 years of experience in the auto sales industry as both a salesman and used car…read moremanager, I've developed a well-rounded understanding of the entire car buying and selling process. I'm now expanding my services to help customers confidently navigate the often unpleasant, time-time-consuming , and sometimes tricky auto industry-whether you're purchasing, selling, financing, trading in a vehicle, transporting, I could help you. My number one goal is to make each customer feel at ease, comfortable, and relaxed throughout the process. If there's one thing I've learned in this business, it's that you catch more bees with honey than with vinegar. message me whether you need help selling your vehicle or buying another one.

Excellent flatbed experience today with Mercedes Roadside Assistance and Rossano & Son's Towing of…read moreNewton, NJ. Justin was an absolute gentleman -- friendly, calm, and so familiar with the G-Wagon's quirks! He even managed to put me at ease, which is basically roadside-assistance wizardry. Five stars!

I had a car that had a dead battery, and a flat tire. It was parked behind a building in a historic…read moredowntown area, with access an alleyway.. Both the person on the phone and the person that arrived to two (I missed names, sorry) were great, and kind. They were able to get it jump-started, run for a bit, and carefully drive it to their flatbed out front. While every towing situation is different (distance, time of day, etc), today Rossano & Sons Towing was the most affordable of the quotes I had heard from, and were quick to move (it was going to be blocked in by other tenants) the vehicle from Newton to Stillwater. I cannot thank them enough, and strongly recommend them.