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Kittery, ME

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The Kitchen Store Outlet

4.5 (2 reviews)

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Ask the Community - The Kitchen Store Outlet

Stonewall Kitchen York Company Store - Interior

Stonewall Kitchen York Company Store

3.6(251 reviews)
4.6 mi
•$$

Still a great place to come! Not as many samples, but they still offer the same great products…read more They have a new bread line out now which is nice. Over the summer I recently tried iced coffee at the cafe which was delicious. They had some different baked goods- we tried almond croissants one time which was yummy. We tried chocolate peanut butter cake too- yummy as well! Always love the garden area- it's always decorated so nicely. The displayed inside the store are fun to see as well. Always love seeing how it changes for the seasons. Can't wait to come back!

This place needs to be investigated by health inspectors. I'm not kidding…read more I was already familiar with this company's jams because they're sold in local stores back home in California, so when I happened to be in the area, I figured I'd stop by their café. What a mistake. I ordered the cream of broccoli soup, which arrived lukewarm and appeared to have been sitting out for quite some time. It had developed that thick, congealed film on the surface that cream based soups form as they cool. It didn't look fresh. I went back to the counter and politely asked for a fresh bowl since the soup wasn't remotely hot. The gentleman behind the counter gave me the impression that he was just going to reheat the same bowl, which wasn't what I had requested or paid for. Something about the interaction didn't sit right with me, so I decided to wait at the counter and watch. And, I am glad I did. While the male server was preparing my replacement soup, an older woman who worked there came over to him and asked what was wrong with the original bowl, apparently unaware that I was standing there watching. She inserted a thermometer into the soup, announced, "This isn't cold," and then proceeded to pour the soup I had already eaten from directly back into the communal soup crockpot. I was absolutely appalled. I had already taken 2 bites from that bowl. Once food has been served to a customer and partially consumed, it should NEVER be returned to a shared food container. Doing so creates an obvious risk of cross-contamination through saliva and other microorganisms that can be transferred from a person's mouth or utensils into the food. If a customer happens to be carrying a transmissible pathogen, this kind of practice could potentially expose unsuspecting customers to contamination. What made this even more disturbing was the number of elderly customers in the establishment. Older adults can be particularly vulnerable to foodborne illness and its complications. The thought that someone could unknowingly be served food contaminated by another customer's saliva is absolutely unacceptable. I approached the manager to explain what I had just witnessed, expecting at the very least some concern. Instead, his response was dismissive, and he seemed largely unbothered by what I was telling him. This wasn't a disappointing meal or poor customer service. What I witnessed raised serious questions about the staff's understanding of basic food safety, sanitation, and cross contamination prevention. I genuinely cannot understand how anyone working in food service could think returning a customer's partially eaten soup to a communal pot was acceptable, let alone do it so casually. I left completely disgusted, not only by what I witnessed but by the lack of concern from management. This establishment needs a thorough health inspection. I would strongly advise others to avoid eating here.

Photos
Stonewall Kitchen York Company Store - The Café

The Café

Stonewall Kitchen York Company Store - The Café

The Café

Stonewall Kitchen York Company Store - There's always something to take home .

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There's always something to take home .

The Kitchen Store Outlet - kitchensupplies - Updated November 2026

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