****PLEASE DO NOT GO HERE!!!!****
Saw sign for new patient special and decided to give it a try. I have a lot of lower back, hip and leg issues. Trying to research ANY way to relieve some of the pain. I've not had chiropractic services before, so had no idea what to expect. Walked in, filled out paperwork and was called back a few minutes later.
The 'doctor' had me lie on a table after I pointed out what areas were bothering me the most. He poked around and felt spine and then told me to take a deep breath, let it out and then I felt the most excruciating pain I've ever felt in my life! He tried to pop my back. I'm sure this is standard, but 1. I was crooked on the table (I'm a very big girl) 2. Anyone with any sense could see I have severe edema, which I pointed out, meaning I'm swollen all over my body. Being unable to completely tell where to press because of the swelling, he went ahead anyway! 3. I screamed and almost passed out from the pain and was crying so hard I could barely breathe for what felt like several minutes. And, because I was crooked on the table and wearing a bra with an underwire, I got a cut under my left breast, which then became infected.
Traumatized and in shock, I heard him say 'Ok, go ahead and sit up now.' All I could do was nod. He informed me that my muscles were very tight and brought out this instrument?? that he knocked all over my back. This also was painful, but he stated it would loosen my muscles. This lasted for about 5 minutes and then he stated he couldn't help me because they didn't have any way to do xrays there! He then said I should try Anthony Chiropractic or another place.
Crying, in horrible pain, I walked to the desk and the lady said ok that'll be $29. I was shaking, crying and barely able to speak. I paid the $29 because I just wanted to get out of there as quickly as possible!!!!
The next day, I couldn't bend my back because it felt as if my ribs were bruised. In addition, the infection under my breast had started. I called back up to the office, told them how I felt and I'd like my money back please since I received no valuable service. It was Friday, so the lady stated her supervisor would contact me back on TUESDAY!!! All weekend, Monday, Tuesday I had to hold my ribs if I bent down, sat down or walked. Tuesday came and I decided I would call THEM. I was informed that I could not get my money back because it was a "special." I was VERY UPSET and told her that I thought about going to urgent care and she very rudely replied "Well did you?" I told her no. I informed her I wasn't looking for anything extra, just wanted my $29 BACK. I wanted to ease her mind that I'm NOT a person who is quick to sue and I DO understand things happen. I called again the next day and asked for the owner's information, which they would not give me. I explained again what happened, as it was a different lady, and told her I'd just like my money back. She stated "Oh, so you went to urgent care?" I told her No, I didn't, but had thought about it. Very rudely she gave me an email address for someone to contact me to give me the owner's information, or they would pass it along. This happened on September 17th. and I am STILL experiencing pain on my ribs. There was NO concern, NO sympathy, NO apology and NO follow up with me.
I wrote a review on their Facebook page and they kept deleting it.
So, once again, (because I don't want this to happen to someone else-or worse) PLEASE DO NOT GO TO THE JOINT CHIROPRACTIC IN TEMPLE, TX.!!!! I DID get my money back, but NOT from them. From my credit card company. I KNOW there are many good chiropractors out there, I just don't believe that this business is competent or ethical. read more
