On July 21, 2021, I had a treatment session with the Chiropractor in The Joints Jersey City office. I mentioned to the Chiropractor that I had headaches in the back of my head. The Chiropractor told me that he could use the metal adjustment tool to punch my head that would release the pain. After he punched my head with the tool, I felt dizzy and lost balance of my body after getting off the table. I told the Chiropractor about these issues promptly at the spot. But he didn't pay attention to that. After I got home, I couldn't walk straight. I still felt dizzy and my body was falling left & right. In the middle of that night, I was woken up by a sharp pain in my head where it was punched.
The next morning, the symptoms didn't go away. So I admitted myself to the ER. The ER doctor ordered a CT scan of my head. Fortunately, my skull wasn't cracked. The doctor told me that I experienced "Vertigo" after getting the trauma from the punches with the tool by the Chiropractor. I had to take medication to treat the pain & dizziness in my head. Under vertigo that I experienced, I had to cancel all my scheduled appointments for the next 2 weeks for the necessary rest at home. I had informed the Chiropractor about all that I experienced after his treatment and ER visit via phone calls & emails. Since I couldn't drive anywhere under vertigo, I requested that he would freeze my account temporarily. He agreed and told me that he would do that right away. Later on, when I checked my credit card statement, I found out that my account wasn't frozen. The Joints charged me a payment unreasonably and continued to charge monthly fees for the following months. I called and spoke to Connie, the receptionist about this matter. She instructed me to sign the cancellation form so that I would not be charged for the following months. After I followed her instruction and did what she asked me to do, she told me that I would lose all the paid, unused treatment sessions since my membership had been canceled. I felt that was unfair. So I requested to speak to the owner. He didn't get back to me promptly. I had to call back several times to get to speak to him in the next week.
After I addressed to him what had happened to me, he didn't apologize or show any remorse to me. Instead, he said to me that since I was unhappy there, I should have gone somewhere else. He said that he would refund the charges, but he would not let me come back for treatment. He even said to me that his receptionist was upset and his Chiropractor was afraid and told me to go somewhere else. In plain language, what he said to me was that I was not welcome to come back for treatment anymore. Wow, how awful that he twists the facts and unreasonably put blames on me for everything while I am the victim of head injury and being charged unreasonably on my credit card! How nasty he treated me, his customer while I was being nice to his chiropractor and company that I neither sent any ER bills to him nor ask compensation for the pain & suffering of my head injury. He is a terrible business owner who handles this matter and his client in a very unfair, unprofessional, and unethical manner. Warning: you have to think twice before going there for treatment. You don't want to experience what I had experienced. read more