When I was in the parking lot of this facility I had a medical emergency. I asked a staff member…read morefor help explaining that I was in distress and was told to go home. I ended up barely being able to call an ambulance for help and was treated on site. Makes you wonder how the staff is treating the residents!!!

My aunt just moved from her home in SC to an apartment in Waltonwood. When I first met with Jaynie…read moreshe understood how concerned I was about my aunt and how badly I wanted to move her to Charlotte to be closer to me. She made the process as seamless as possible and was my point person at every step. Jaynie knows all of the residents, their families, and keeps an eye on everyone, making connections. We are so grateful for her care and attention.

It's bad enough to have to check a loved one into an assisted living facility. The Charlotte hides…read morebehind the contract one is forced to sign to gain admission. There are no options not to pay via ACH. There are no options outside of paying a monthly fee to use your preferred pharmacy They failed to honor several rights we had in the contract including: 1) to be treated with respect, consideration and dignity - this applies to senior management at the facility in being rude, lying, and being non responsive to calls or emails while holding the family and resident to a higher standard, 2) to receive adequate and appropriate care and services - be it failing to do laundry or losing items (often I had to do it myself), or in billing by adding fictitious charges and ach"ing money without informing that they were too busy to deposit a check, 3) Even the owner of the facility at Senior Living Facilities failed to properly acknowledge and investigate my complaint. Not only do they drastically overcharge they have no awareness that the facility I took my mom to after 2 months is over 2,000 a month cheaper yet even with all these documented failures was not interested in refunding any money. The issue with their pharmacy was worked out after almost 3 months when they wrote the entire bill off. For 10 years my mom paid less that it charged me for 2 months, yet The Charlotte didn't care, or look into a different pharmacy. By comparison when I explained why would not use their preferred pharmacy and documented it, that pharmacy was replaced. I wouldn't bring my worst enemy here

My name is Ruth Whitehurst I've lived at the Charlotte for six months. Staff and my friends have…read morebeen very helpful and friendly and supportive. I couldn't ask for a better place than this one.

Amazing caring staff. They engage the residents in daily activities and take very good care of…read morethem. Amazing homelike atmosphere.

We loved this place!!Everyone was so friendly and very welcoming to me,my mom and my Uncle!!Such a…read morebeautiful facility!!We can't wait to go back!!

My mother has been a resident in assisted living for almost 3 yrs. The staff are very friendly and…read moretake excellent care of her. It's knowing that she lives there which allows me to vacation without worrying every minute about her. The precautions they take because of the pandemic have also been first rate.

After having a total Knee Replacement on 27 May 2025, I was released to Asbury Rehabilitation. The…read morewhole staff was very professional and worked hard to get me mobile again. Their Physical and Occupational Therapy were wonderful. I had each therapy 5 days a week. They push you, but not so hard as to cause you to hurt yourself. The location is a long way from home, but it was the best. Going home today and will start out patient therapy Friday. Since I live alone - in patient rehab was definitely the only way to go! The best thing I can say is, you aren't dumped in a room and forgotten. The aids went out of their way to make me comfortable. My recirculating ice machine came with me and the aids would set it up for me. All medications were dispensed in a timely and professional manner. If anything else has to be replaced, I would not hesitate to come back. I forgot to mention their therapy dogs.

My mother moved to Aldersgate 9 years ago. She wanted to live in an assisted facility vs with one…read moreof her children because she wanted her independence for as long as possible. Each person and family is different and has different needs to be considered. She has moved through the entire community from Independent Living using Aldersgate At Home to help manage medications and have daily eyes upon her to Assisted Living to Asbury Rehab (as needed) to the Dementia Community to now the Asbury Long-term/Nursing Care area. Aldersgate has truly been a gift from God. My stress has continued to reduce as she has moved through the community. It has been so comforting having EVERYTHING she needs in one facility vs having to move organizations at different stages of care. The staff (saints sent from Heaven above) are professional, warm, kind, funny, honest and have cared for my mom like she was their own. At each level, the staff got to know her by name. It helps to enter Aldersgate early so the staff gets to know you, can see changes in you and assist you through the stages as needed. They truly care, are professionals and can guide you and your family through the stages as changes need to be made. It also helps when they are making the call to help a loved one get additional care vs you making that call. Your loved one is more receptive to the change when they realize the professionals are making the decision not their family. They still might not like it because they may be leaving new friends as they move to another area of campus but the family doesn't become "the bad guy". The staff is amazing at navigating with family dynamics. The staff moves around campus so as your loved one moves they do see some familiar faces as they make transitions and the staff has knowledge to pass on to new staff on how to best handle someone when needed. The facility is very clean and well maintained. I personally think the food is very good and frequently pick up lunch/dinner for myself in the cafe after visiting with mom. I have also eaten in the main dinning area with mom in the past and it was good. On occasion, like any place I might have chosen something I didn't care for but that's normal...overall very good. FYI..there is a black female chef in the cafe that makes the best omelettes for breakfast....yummy. Also, dont try the cappuccino crunch ice cream because it's addicting! At times when visiting from out of town, I have rented one of the rooms so I could stay at the facility but have my own space. While not fancy, it was clean and maintained. The facility gets pretty quiet early yet you can get a good walk up and down the halls at night or around the gorgeous campus during the day...don't miss the azalea garden. Aldersgate is "Top Shelf" in my book. If you or a family member needs care, I cant think of a better place to be.

I came to the Haven to visit my grandmother and celebrate her 90th Birthday. She has been living…read morehere since October and its much better than her previous place. The staff were very helpful and attentive. We were able to use the community room for the party. Everything turned out wonderful. The staff were helpful for the clean up. They have many activities for the residents and have a caring staff.

My mother has lived in this assisted living facility for years and we have never been happy with…read morethe quality of care that she has received. It is so bad that we had to hire a sitter during the daytime. She doesn't want to move because she has friends there. She sees the facility physician and she has been sick for 4 days. For 4 days we've asked the nursing staff to contact the physician. Finally, I called the physician and got the doctor to give orders for the nursing staff to provide care for my mom (get lab work, etc.). Unless you're able to go check on your loved one daily, don't move them into this assisted living facility!

Can't say enough great things about this place! I've been dealing with a hip injury that sidelined…read moreme from an upcoming race, but the team at GOPT has helped me stay positive and see improvements in my recovery journey. They're flexible with appointments (I haven't had any trouble getting in at the times that work best for my schedule). As for the staff, everyone is great. Hayley in particular is fantastic--very personable and down-to-earth--and all of the PT techs who help with stim, ice, etc. are so kind. Greg himself is clearly super knowledgeable and passionate about what he does. Thankful to have this place close by!

Today wasn't a good day for me to visit the center due to the customer service at the front desk. I…read moredid not and I will not accept that kind of trea. Miriam gave me horrible customer service due to her being overwhelmed of a new employee, that is not my concern. Miriam put a bad taste in my mouth today. Even though she apologized. The fact remains. Had I given Miriam the same treatment they probably would've asked me to leave.

After a long and stressful search to find the right home for a family member we decided on the…read moreDorchester for the following reasons. Kristen W who is the leasing consultant made this process easier for us. She is a compassionate individual who understood our situation and went out of her way to make this transition easier for us. We were really impressed with the cleanliness of the property as well as the genuine care and consideration The Dorchester staff provides to their residents. Because of this it reassures us that our brother is in good hands and is in a safe environment that will meet his needs. Thanks again to Kristen for her expertise, guidance, and compassionate nature.

We moved a friend in The Dorchester 11/2019 because it was clean and everyone seemed very friendly…read more We moved her out a year later. We found their staff hard to communicate with...rarely returned calls. Management changed and it went downhill. Upon departure we left the apartment spotless. We hired a professional carpet cleaning service and a professional housekeeper. Today I was informed that the deposit we paid ($1000) was a non refundable community fee. Ridiculous! Beware!