Susan is a fantastic real estate agent. I worked with her to find, make an offer and close on an Apartment in Tenleytown in Washington D.C. My favorite part about Susan is that she is in your corner. She will fight to make sure you get certain discounts, credits and doesn't just try and push you through the sale. She is blunt and very knowledgable which will help you save money because she will push the other agent for concessions. I am very grateful to have worked with Susan. read more

I have worked with Susan and her team twice now. I used them to buy a condo in Shaw/Howard and then used them to sell the condo. Susan is upfront, honest, hard working, and determined to do what's best for her clients in an ethical manner. Susan's team has a great website, particularly for new construction. Susa knows many of the developers in town. And she fights hard to get the best deal for her client. In my my recent experience selling my condo, she took great initiative to find buyers and to research the market. She did more than the general research that many realtors can get through brokerage software programs. She went to talk to developers in the area to develop a rationale for pricing my unit and then to fully support that price to buyers. I got more than asking without the property hitting the MLS. I appreciate the way Susan listened to my concerns and my expectations. She was not afraid to push back when she needed to. And together we arrived at a plan that led to an incredibly smooth closing. I'll continue to use Susan and recommend her enthusiastically. read more

Tl;dr: If you're looking for a real estate agent- then you are like my wife and I four months ago. Don't bother contacting the agents on Redfin, Zillow, Long and Foster (etc..). Just contact Susan and Alex. ---- One cute little house started our search and everyone else we contacted told us we could view that house. Susan and Alex got back to us 45 min later and said we couldn't view the house - it was under contract and then provided additional useful non pushy information. Now it's 4 months later, we've just closed on a house in our ideal neighborhood which thanks to Susan and Alex we got below asking price and with an additional closing credit. Never mind the fact they know everyone in town, or that they are willing to leverage their thick rolodexes of well vetted contractors for anything you need, or even that your email will never go unanswered at nearly any time of day. They are just thoughtful honest experts who at no cost to you (they are primarily buyers agents) are going to get you the best shot you've got at buying a house you'll be happy with in DC and that's becoming a bit of an impossible task. Plus, they are willing to keep supporting your homeowner adventure post closing. Need a recommendation? Need a second opinion on a paint color? They are still just as helpful and responsive. Now maybe you want agents who will sugar coat things, maybe you want agents who make great sounding promises that won't carry through. In that case then please do choose those other agents, and let the rest of us work with Susan and Alex. read more

Being first time homeowners we really needed a lot of guidance throughout the entire process. Susan was amazingly patient and supportive from helping us find out what we wanted in a house, to making the right offer, to walking us through the colossal amount of paperwork. Susan was always willing to answer our questions (some of which we asked several times). She took charge and went to bat for us whenever an involved party needed a little convincing. We can't say enough great things about working with Susan. She made the entire process enjoyable - something I never thought possible. read more

This was my first time buying a home, and I've now been in my condo for a little over a month. I'll start by saying I'm extremely happy with my home so far. It fits my personality very well and I purchased probably one of the best places I could have in my budget and the location I was looking for. I found Susan through her website, which had more information about the DC market than any other I came across. What impressed me most about Susan was without a doubt her knowledge of real estate in DC and her hard work ethic. She helped make this process for me much easier than it would have been on my own and I learned a lot from her. You know right away that she's working for you. She really loves her job you can tell, and she works very hard to make sure you find what you're looking for. I had her running around like crazy in the beginning taking me to all the places I wanted to see just to make sure I looked at all my options. If it were me on the other side I would have been tired, but Susan not for a minute showed any frustration with me. I never felt uncomfortable at all working with Susan, and I never felt like she was pushing me to make a decision, which was really important to me. Like most other first time home buyers I'm sure, I had a million questions throughout this process. Susan was very patient and always had valuable input. She would get back to me with answers right away even late at night. I purchased a new construction home, and Susan was exceedingly helpful in her insight. Because the demand is so high in DC for good places, she helped me be aggressive enough to beat the crowds to get in the right place at the right time. There were so many things she told me about new construction that I would have never known. Leading up to my closing, she helped me organize all the things I needed to do. I probably sounded like a broken record..."Susan, what do I need to do next...do I really need a home inspection...why do I need title insurance?". She was always there for me to answer my questions; she always showed up on time and on my side for all of my appointments. I highly recommend Susan to you. She is very professional, hard working, and is passionate about making sure you get the home you will love. Now I'm asking her for home decorating tips :-). read more

While living in New York, we reached out to The Isaacs Team with one particular home in Georgetown that we were interested in. Just a few weeks later, we closed on that exact home - our absolute dream home - and we undoubtedly would not have been able to if it was not for Susan and Alex. Considering we were not living in DC at the time, it was incredibly important for us to have an agent that was knowledgeable, communicative, and trustworthy, and we certainly found that in the Isaacs Team! Not only were Susan and Alex incredibly helpful, informative and proactive, they also went above and beyond and truly had us covered throughout the entire process. Susan & Alex leave no "i" un-dotted and no "t" un-crossed, all while working harder than any other real estate agency in town. We simply cannot recommend The Isaacs Team enough! read more

We loved working with Susan and Alex! They made it their personal mission to help us find a place that matched our needs and desires. They put in many (often last minute) hours of research, planning and negotiating on our behalf - all we had to do was show up for property viewings, contract signings, and finally for the closing on our beautiful new condo in Logan Circle! They really had our backs from day one, and no question or request went unanswered. The process was really a pleasant experience. For over a month we saw only Susan and Alex - but we couldn't complain because they are really a joy to be around and they kept us on track to finding a new home. We didn't know whether to trust all of the positive reviews (because there are so many!) but in this case they are spot on. There is little more to add, so just do yourself a favor and work with Susan and Alex. read more

Susan is amazing. She is knowledgeable, patient, fun, professional, and insightful. She will be sure to guide you through the process from day 1 thru being in your home and checking-in to ensure everything is perfect. Her honesty and forthright approach was exactly what we needed. She helped educate us throughout the process and ensured that we were knowledgeable about all the decisions we were making. Even as two very involved and educated people, there was still so much more than we could ever learn from researching. Her years of experience and her willingness to share everything she knows will ensure that you are making an educated and informed decision and that you are also following your heart and finding the home of your dreams. Susan is a rare gem! When we go to move, many years from now, she will be the first person we call because we trust her unconditionally! read more

I have worked with Susan several times and I am always impressed. Susan is professional, has a great attitude, and knows the DC home market. I found her website and blog very helpful when researching neighborhoods. read more

Susan and her daughter Alex were wonderful to work with. They made a difficult move incredibly easy and were able to facilitate all that was involved in my move away from DC and the sale of my home. While i was juggling my move I was able to rest assured that everything involved in the sale of my home was taken care of professionally, with an eye on efficiency and cost. They connected me with a wonderful stager and contractor in their network of service providers. From soup to nuts they were extremely competent, strategic and very pleasant, ensuring that the sale of my home was as painless and as profitable as possible. read more

My husband and I had been unsuccessfully searching for a townhome in DC for months before we started working with the Isaacs team. Because we were looking for a semi-fixer upper, we found ourselves losing out on multiple properties to developers and all-cash bidders. After an initial meeting with Susan, we knew that she and Alex were the perfect fit. They set up a virtual pinterest-like board of potential homes in our neighborhoods of interest and promptly responded to all of our questions and comments when new homes would pop up. Susan is blunt, honest, savvy and very aggressive in the best possible way. She helped us navigate the crazy DC real estate market and snagged us our dream home in our favorite neighborhood. Even after closing on the home and running into some issues with the seller during a rent-back period, Susan has been on top of everything and taken a huge weight off of our shoulders as we prepare to move in. If you're looking to buy your dream home in DC, rest assured that Susan and Alex will make it happen! I cannot recommend the Isaacs team enough! read more

Overall, incredibly impressed and satisfied with the service, knowledge, support, responsiveness, and sense of humor that the Issacs team brought to my home selling and buying experience. Christmas came early this year as I closed on the sale of old and purchase of my new home on December 17. Susan Isaacs was solid and committed from my first email inquiry to which she responded to in less than 20 minutes on a Sunday afternoon, right through to the settlement date to which she and Alex accompanied me and brought a thoughtful, personalized new home gift. Throughout the process, I appreciated and respected the information, guidance, and resources that the Isaacs team provided. In the end, I utilized the Isaacs team recommendations and referrals for my mortgage company; home repair/improvement contractor; professional cleaning service; City Stash storage services; home inspection; and moving company and received professional, high quality, reasonably and competitively priced services from all. The time saver and stress-relief this brought to a very complicated and multi-faceted process cannot be understated. At no point did I feel pressured and I was confident that my best interests were being respected and represented at every step. Susan is incredibly energetic, competent, intelligent, articulate, and thorough - everything you want from someone you are entrusting to help you navigate the significant personal and financial investment that selling and buying a new home represents. From beginning to end, a very positive and successful experience and even more remarkable when the entire timeframe from initial consultation to settlement for both the staging, marketing, and sale of my then current home to the search, contract and settlement of my new place took place in less than seven weeks. I've been in my new place for approximately three weeks now and I absolutely love it! HIGHLY recommend the Isaacs team! read more

My husband and I were first time home buyers in the chaotic DC/NoVa home market and were incredibly lucky to have Susan as our realtor! She was very knowledgeable and gave her honest opinion about everything. She went the extra mile for us and offered invaluable advice as we were navigating the home buying process. She also responded very quickly to any and all questions we had (and we were innundating her with silly, first-time home-buyer questions). No matter what price range you are looking in, Susan will treat you like an A-list client and work tirelessly for you! I highly recommend her and will definitely use her again if we ever do choose to buy another home! From the husband: I would also like to emphasize how important it is to have a realtor like Susan. First, for hot properties, which is usually what you are going to want, you need a realtor that is going to be responsive to any properties that you find. My wife and I were in a holding pattern after we concluded that none of the houses on the market met our criteria. When a property popped up in a neighborhood that she and I scouted, Susan was at the property within an hour and insisted that the property was worth leaving work for to check out, as the masses were already starting to swarm on the amazing property. I accordingly, left work early, and my wife and I made an offer on the property. With some generally great advice about how we needed to handle this offer, we had an agreement with the seller before the day was up. Now, the the perfect house is ours, and we love it! If we had a less responsive realtor, I am convinced that we would not have our amazing house now. Basically, if you do not have a realtor, like Susan, who is responsive to what you need, you are going to lose the house you wanted to those of us who are represented by realtors like Susan. Second, Susan's advice is invaluable. You need a realtor that knows her stuff. And Susan does! From the different steps of the process to the reputable and highly competent loan officers and home inspectors that you must get right in this process, Susan is worth her weight in gold! For those of you that would have loved to buy my wife and I's house, get Susan next time;) read more

I can't imagine going through the home-buying process without Susan. She was with us every step of the way, from explaining our options at the very beginning to negotiating seller credits. She kept the process in motion so that we closed in about a month. Susan has a great personality: she is knowledgeable, friendly and very responsive--she got back to us immediately to answer any of our questions at any hour. Even as first-time homebuyers who could be somewhat indecisive at times, she understood what we were looking for in a home, didn't hesitate to answer our questions and always had our best interests in mind. Her warm, welcoming attitude and confident guidance really took the stress out of a process that, before we met Susan, we had assumed would be overwhelming and beyond our reach. But it all worked out more smoothly than we ever thought possible. Hands down, we attribute the ease of the process, and the excellent condo we now call home, to Susan and her hard work and commitment! read more

As a first time home buyer and young professional in Washington, DC, the mere concept of going through the process of purchasing a home was daunting, if not petrifying. Susan's wonderful attitude, expert advice, work ethic, and extensive experience in the Greater Washington Area quelled any fears I had about purchasing my first condo. She walked me through each step of the process, from becoming pre-qualified for a loan program, searching for a place, inspection, closing, and anything and everything that came up in between. Her incredible attention to detail and extremely fast response times were impressive, and made me feel like she truly cared about my needs. She provided honest, direct, logical responses to any questions I posed, no matter how ridiculous. Had it not been for Susan's remarkable qualities and skills as a real estate agent, I don't know that I would've been truly comfortable moving forward with the purchase of my first place. I've been living in the condo for a week now and could not be happier! I owe it all to Susan, and certainly plan on referring her to others in the future. You will not be disappointed with her service. I recommend that potential buyers review her website (http://www.susanisaacsre.com) and blog (http://www.cooldcre.com), which provide ample background on the DC real estate market and were quite helpful when beginning my search for a home. read more

We expected an extremely stressful experience when we decided to sell our home of over 25 years and buy a condo, especially because we live nearly 3000 miles away, and yet the Isaacs Team was beyond exceptional in their competent guidance, attention to detail, follow through, and simply doing what they said they would do. While other realtors said, "this is what you need to do;" this team said, "we can do this for you!" Our process was smooth and quick, and they designed a strategy and negotiated a sale well above our asking price; and a purchase price below asking - both in the same market. They are also a pleasure to work with in every respect. Please know that you can turn this difficult personal event over to true professionals and emerge with happy results and fast friends. We highly recommend this team in every regard. read more

Susan is the best! She works harder than any real estate agent I have ever seen. Her unique style of marketing brought a never ending line of buyers to tour my condo and she held 4 open houses on the first 2 weekends. Her hard work produced a buyer with solid financing. Sold! read more

They never followed up with a contract of getting me housing information. They wouldn't even come to me for a meeting.

The Isaacs team came recommended to us from friends who had purchased a condo in DC. At the initial meeting, we walked through our wish list and they answered our numerous questions about home buying in DC. As first time home buyers, we were unaware of the quickness and competitiveness of the DC market, but Susan and Alex were extremely helpful in navigating the buying process. As we looked in DC and Alexandria for a new home, our preference for location and home type changed, and they immediately responded with new ideas and attentiveness to our change in taste. This led us to successfully get our dream home! Their experience and know-how was evident with each step of the process, from the initial meeting, to recommending and showing properties, to making an offer. We feel extremely lucky to have found them, and will certainly look to them again should we decide to be on the other side of the sale! Thank you Isaacs team!! read more

We recently closed on our purchase of a fabulous condo in the 14th Street and U Street corridors. Our buyer's agents, Susan Isaacs and her partner Alex, did an outstanding job of helping us understand what we wanted and getting us ready to make competitive offers on great properties. Our search was made difficult by living out of town. We quickly learned that condos in areas we wanted (DuPont/Logan/U Street) sell very quickly. We made several "emergency" trips down to see new listings. Susan and Alex worked seamlessly together to show us the properties and provide thorough market research on each one, allowing us to make a fast decision. When we decided to make an offer, Susan recommended effective strategies that balanced getting the property with getting a good deal. As it turned out, her negotiation and offer strategy saved us a significant amount of money. It was always clear that Susan and Alex were representing our interests. Through all the ups and downs Susan was always positive and fun to work with. Her enthusiasm for the city and the hunt were obvious. We were fortunate to work with her and Alex. read more