My granddaughter had them make a cup for me with a picture of my father on it I went back a few days later to get another one made. While they're the gentleman was doing something on the computer it took him about a minute to even look up and acknowledge that I was there he told me that he couldn't find where he had put the template and he took my number and said that he would call me the next day and I could pick it up that was 6 days ago and I'm still waiting for a call. Terrible service I would never go back and I would never recommend someone to do business there! I read some of the other reviews and they were negative as well. read more