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    Copymaking services

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    3 years ago

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    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    3.0
    (22 reviews)

    Tried to return a guitar that my grandfather purchased before his sudden death - scanned the QR…read morecode and the screen said "issue with barcode please see cashier". The woman at the register says the label has already been printed so I have to get a whole new label. Funny, because the screenshot of her computer (she printed off to make a point) clearly states "reprint available". I called to ask to speak to a manager and the woman responded "we don't have one here at the moment". Yeah I can tell. I genuinely look forward to never stepping foot in this building ever again. Don't put people on the floor who aren't able to do the most basic part of their job.

    I'm writing to express my growing frustration with the inconsistent and, frankly, unprofessional…read morecustomer service I've repeatedly experienced from a particular staff member at your location. As a paying customer, I expect to be acknowledged and assisted when it is my turn--especially after I've waited patiently in line. Unfortunately, one employee consistently fails to honor that basic courtesy. She often begins assisting other customers, answering phones, or handling unrelated tasks during my service time, even though I've already waited for my turn. It feels dismissive, and quite frankly, I'm beginning to take it personally. What adds insult to injury is the inconsistency in pricing and service. On my recent visit, I was quoted $7.50 just to backspace a document so it would fit on one page. I agreed to pay that fee. However, she then attempted to charge me $15 for two single-sided color copies, which is outrageous. On top of that, she previously told me that a simple service couldn't be completed until noon the next day--even though it was not busy and the task would have taken less than ten minutes. Another associate--professional and kind--completed the exact same service immediately, and even assisted another customer at the same time without issue. The contrast in service was stark. At this point, I feel targeted or intentionally dismissed by the original staff member, as this has happened on multiple occasions. Moving forward, if I see that she is the only one available, I will either wait for another employee or go to a different location altogether. No customer should feel disregarded or overcharged for basic services. I sincerely hope this feedback is taken seriously, and that the importance of consistent, respectful customer service is reinforced with all staff. Middle aged Black woman with curly hair.

    Maple Press - copyshops - Updated August 2026

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