I attempted to book an appointment with this spa after receiving a gift card from my boss. I spent several minutes on the phone just to nail down a time on a Saturday that would work with my schedule. Mind you, I wasn't advised until after booking the appointment that there would be a deposit as I booked three treatments. Denise (?) said she was going to charge me a deposit on the facial which would have come to $37. No problem. So, I agreed. I looked at my account and she charged me $75 which is double the amount she previously stated. When I asked her why the amount was different, she said that she voided the transaction and that she would need to speak with someone else in order to determine the deposit amount. Due to the fact that the managers were busy with other clients, she said that either she or a manager would call me back. So, I received the call from Brandy (?) who argued with me stating that they "reserve the right to change and/or update their policy at any time." Essentially, there was no need to update their website and advise of the "necessary deposit" because it could it change at any moment. Because the $75 was not immediately deposited back into my account, she kept asking me for the number of the gift card that I intended to use. Her justification for this was, "If you were local, then the money could be returned to you today." Having never heard of that, I refused as it was my bank card that was charged and not the gift card. It doesn't matter whether or not I'm local - mind you, I do have a residence in New Bedford. You would think that for a company so small and in such a small city, communication skills would be above average. I would expect this from a spa in Madrid, for example, because that is the nature of their communication. However, that isn't what I expect from someone in New Bedford. This is my FIRST experience booking a massage and facial for two people here in New Bedford and it was not a pleasant experience whatsoever. As someone who has booked spa services in multiple states and countries, I'm appalled at their customer service and wouldn't recommend them to anyone. Needless to say, my large mastiff is now enjoying her favorite pastime - chewing on worthless plastic. read more