Customer service blows me away when I come here. You are not a customer burdening them with…read morequestions like other places, you are family creating a garden and they are truly happy to help you create. They have plants that will thrive in this climate and can show you examples from their own garden. Altogether, amazing nursery!

The manager is terrible even the receptionist is rude. They waste peoples times they solicit and…read moresteal people's information. This company is dog shit.

just drove an hour based on all things saying open from 10-4 or 10-5. it's 10:30 and doors are…read morelocked. sign flashing open. called the number and guy says ahh I won't be around 2. very poor service. can't say we will support this local business again based on this experience.

Local business that sells everything needed to grow hydroponically…read more I grow tomatoes and lettuce and the employees are very helpful with advice and pointers. Prices are fair. Better than doing business with Amazon

I had a great customer service experience and they have low prices best coconut soil in town I…read moredefinitely would recommend shopping at this store

These guys are the best! I went all over the state to find a decent hydro store. They are honest,…read morehelpful, and never tried to 'sell' me on a system I didn't need. Customer for life!

I was a bewildered novice. I knew nothing at all about hydroponic gardening except that I knew I…read morewanted to start. I had gone to a couple of other shops and had dreadful experiences: indifference, rudeness, aggressive sales pitches... A friend recommended Roots and Rocks. Ariel was kindness, courtesy, and knowledge incarnate. He asked all the right questions and patiently and expertly answered my own uninformed ones without an ounce of condescension. He took all the time needed. At no time did he attempt to upset me or suggest I buy anything I did not need. He made me completely comfortable. He has made himself available whenever I have a follow-up questions. I would not think of going anywhere else. I wish all merchants were as knowledgable, accommodating, patient, and as all around terrific humans as Ariel.

Small store with a big heart. My go to for products the other stores won't shelf. Thx arielread more

This store has been my go-to for any of my gardening needs. The guys at the shop are all very…read moreknowledgeable and have helped a first time grower so much. They are very patient and have a great variety of products.

Great store, great service, and stimulating conversation. Austin helped me and was extremely…read morehelpful. Friendly and informative I will be going here for all my grow needs.

Brian and the guys are great. How so? Let me explain! They always are willing to give information…read moreand knowledge on growing and willing to assist with carrying products to my car! I can sit down and ask questions ( I usually wait till the other customers are gone! ) plus they stay competitive and discount their prices even when I dont ask! Now here is the clincher! I needed a trellis net, they did not have the size I needed, all the other stores wanted to sell me a larger net or order one! Not Brian, while on the phone he said all he had was his demo model in their tent, so he said come down and I will give it to you! Wow! Talk about going the extra mile on customer service for a complete stranger! I went down introduced myself and good to his word gave me the net I watched as he took it down! I was floored! I needed to Coco coir asked which one he showed me, not the most expensive bag or item, but the package that would fit my needs! Again, who does that? I bought the larger package to make sure I had enough! Get to the counter and he discounts it ! I will make all my purchases from these guys they know how to treat people fairly! If you go tell Brian ( long beard and hair ) that Papa recommended their store because of their customer service!

I have a Greenhouse and grow vegetables. The staff was friendly and helped me selecting the right…read morefertilizer. With their advice I set up an indoor grow tent for tomatoes, lettuce and basil that grew all winter in my basement. Don't be afraid to grow your own food. It is healthier and tastes better.

I must have stepped into the Grow Shop of Loveland on the wrong day, Friday May 11th at about…read more3pm... I needed some rock wool and some net pots. Not having been in the store before, I asked the man sitting at his laptop behind the counter where the items were located. He described the location--don't bother getting up to show someone--and of course I walked right by it. I eventually found the rock wool--a pretty big selection--but sadly, nothing on those massive shelves was priced. How is one to compare prices and products? So I walked back up to the counter and asked the gentleman about the prices. He said that "it all ranges from about $10-$14." That wasn't helpful so I asked him to come back and show me which ones were which and what the prices were. He ROLLED his eyes, let out a large sigh and proceeded to stroll back to the rock wool. I knew this wasn't going to be fun. He spouted off the prices on all of the products, but he would say "about $8," or "about $10.". There were so many items and so many "about" prices that I had to ask him to run them by me one more time, using exact amounts, not "about" amounts. This time he said "I can go up to the computer if you really need the exact price down to the penny." So I walked out. I was really bummed by this experience based on the number of stellar reviews this shop has received. Like I said, it must have been a bad day, but that's all it takes to lose a sale. Another shop in town set me up nicely. Come on you guys, you run a retail store. Just clearly price your products. Don't be rude about simple questions that a customer should not have to ask. Other than that, the store was clear and it looked well-stocked.