1. The HVAC Service

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Hamilton, ON

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5 years ago

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Boonstra Heating and Air Conditioning - Maintenance man

Boonstra Heating and Air Conditioning

(30 reviews)

Furnace wouldn't ignite last night, just as snow storm was starting. Hubby had the knowledge to…read moremanually fire it up for last night. Phoned Boonstra mid morning & left message. They returned our call within the hour and gave us a time that technician would arrive (between 2 & 5 pm). Just after 2pm received phone call that tech was on his way. Cory #8754 arrived, confirmed our diagnosis and had replacement part on truck. Was able to repair very quickly. Cory was very pleasant, easy to talk to, extremely professional. Very pleased with service from start to completion. HIGHLY RECOMMEND!

i have been dealing with their customer support team regarding a refund i am looking for. i was…read moresinged up for their monthly service agreement which included replacing furnace air filters. on my last visit in march i was told by the tech that they do not provide filters any longer but were still charging the same monthly fee of approx $23. its not a lot of money but its just that i dont like getting ripped off. I called to cancel my service with them. they continued to charge me for another 3 months until i called them back and told them to stop. now i want my refund. i have made 4 calls over the last 2 months and all i get is i will have a supervisor call you back. nothing but crickets!! they are saying no to the refund. there is no way to escalate this to a supervisor. their customer service team does not have the ability to transfer me to their supervisor so i can get someone with authority to have a discussion. I will never use this company again and will make sure to tell as many friends as possible.

The HVAC Service - hvac - Updated October 2026

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