I've been shopping at The Hook Outlet since they were behind Pizza My Heart on 41st Ave, and now at…read moretheir newer spot across the street at 2175 41st Ave. There are a few reasons I keep coming back. First, their prices are consistently some of the best around. Second, I can usually get in and out in just a few minutes without any hassle. What really sets them apart from most dispensaries, though, is their customer service. The staff are knowledgeable, helpful, and always willing to answer questions or help me find what I need. It never feels like they're just trying to make a sale. Nick, Steph, and Alex recently helped me pick out a few products, and it got me thinking that I should finally leave a review. Over the years, there have also been a lot of genuinely kind people working there whose names I don't know, but they deserve recognition too. I've made friends through this place and am happy overall they are here. They do an incredible job creating a welcoming atmosphere and making sure I have a good experience every time I walk through the door. Great prices, great selection, and great service. That's a combination that's hard to beat.

Cooper and Nick were great. This is a great store, very knowledgeable and friendly people. Awesome…read moreselection and I can't wait to come back.

I've been a customer here for almost 3 years and I have to say, I'm always stoked. With Covid, it's…read morea little different of course, so check out the online ordering and if something isn't in stock or you can't find it, call and ask. I went in after a few months of SIP and they were so helpful, as per usual. I am a deal seeker. I stockpile meds and get stuff on sale. I always choose to go on Saturday for 2 reasons: 1) it's my day off, yo! 2) it's always gonna be (at least) 20% off flower and carts , which are my main gig these days. (Note-Once a month, Sat are cust appreciation days= 25% off the WHOLE EFFING STORE) Dad smokes joints like they're going outta style and I rock my vape pen when I'm not on the clock. On the off chance I need edibles, well, I can go on Sundays, because hey, it's gods day, and she LOVES weed. Every single bud tender is awesome. The receptionists are fan-tiddly-astic, and the security guard is a sweetheart. It's on my way to work and it's 10 minutes away from the house. I got no reason to go anywhere else.

Went in to get help with a my vape, that wasn't working. They said they don't take returns. But I'm…read morenot returning it because I didn't like it, I'm returning because it's not working! There's a difference. They continued to tell me it's a return and I continued to say I had a faulty item. ‍ if this store doesn't take back a malfunctioning item, then they could sell all kinds of malfunctioning products!!! ‍ JS I'm going elsewhere from now on.

I love it here! This is my go-to spot in town. Staff is attentive,helpful, and kind. They always…read moregreet you warmly and everything is nice and organized in the store which makes it easy to find what I need. Prices are average to higher however the quality is the best here and my favorite in town personally. $5 pre rolls are killer deals for the quality of weed and they have my favorite brands and selections.

Got here ten minutes before their listed close and they had already shut down. I get employees…read morewanting to go home early, and I get not wanting last minute customers, but if a business is going to not honor their scheduled hours then it's just a waste of customer's time

Great service, came in for a pack, got exactly what I needed. Budtender recommended a playlist for…read moremy roadtrip home and I listened to it the whole way back forgot her name but that was a god pull of a playlist

My husband and I stopped in here since we were getting food near by, and I immediately loved the…read morevibe. They had really good music playing! When checking in, we were told that we get 30% off since it is our first time visiting. They also offer 30% off for referrals. The line was short, and we were both helped quickly. My budtender was really nice and had recommendations for more deals. I got a jetty solventless cartridge and I really liked that. I also got some prerolls. I really like the slugger euphoria. I got some of the terpy brand infused prerolls and didn't like them since they were hard to pull and just didn't smoke very well. The prices here were good even without the 30% off. Good place to stop in with a very large selection and good prices.

great service! but the smoke was nasty I went through a nug and be careful with what you put in the…read moregrinder no smoke bugs

i went i. to purchase a vaping charger. Was not told you need a certain cord to use the charger…read more Went back with an hour to get the right charger. Was told rudely that all sales are final. The gal told me "we don't need your business.". The sales person was the blond gal. I will not be back and do not recommend this business.

I wish I could double the Stars! Norman created the absolute best retail experience!!!…read moreI am 61 and I've built a higher tolerance appearantly, so discussing this over with Norman and expressing my expectations (hopeful) LOL Well Norman brought me a single that was more then I could have ever hoped for! This gentleman is amazing! Norman is polite, kind, and truly gives exemplary Customer Service! I hope he is there every time I make it back to SC! He deserves large gratuities! I know I will be sure to always carry cash so I'm able to show how much Norman's appreciated! But in all honesty...the employees are really welcoming in general but Norman was even a topic of discussion by me and my coworker today- he appreciates knowing a great spot for when he's in town Bravo! And Thank you so...much!!!

First off, I only go here when I HAVE TO because it's next to my house (moved here within the last…read moreyear). It's OK priced, not the best , but not the worst. I usually preorder or know what I need when I go in there, so I don't have to look long. good experiences with the staff, especially because one of my stiiizy pods would not work. I know it happens, so I brought it back in with my receipt within 3 days, and was issued a new cartridge in exchange (this one DID work!), although it took the manager a very long time to figure out how to do this on the computer lol. Next, the selection is very slim to none when it comes to wax(dabs). Sometimes there is just a very high priced option. More than once I have gone in and they are just completely out of any wax. Edible selection is pretty great though, and good prices on those! I like small & mighty edibles and they deliver on that for sure. Lastly, they are open late, which is great. Except when they close the doors on you and 2 other cars pulling up, lock them 10 mins early and just mouth "sorry, tomorrow" thru the glass. Really crappy when people actually need their medicine and they don't stay open their advertised hours.

Great service for great product. Knowledgable staff can recommend certain strains for certain…read moreneeds. They prefer appointments so give them a call when your in your way! And there's always something for new patients. :)

Limited selection and high prices. The staff was very friendly and tried to be helpful, but when…read morethere's just a few items in each category, there's not much for them to work with.

Kalub and Andrea are super helpful. Both so friendly and welcoming! I always walk in asking for…read moreadvice and every time, I'm really pleased with my purchases! The store is beautifully presented, and the staff are always professional.