I rarely leave negative reviews, but this experience deserves to be shared.
One employee with such a poor attitude can drive a business into the ground. Customer service is one of the most important parts of any business, and unfortunately, this employee completely failed in that regard. According to my refund receipt, the cashier who handled this entire interaction was Shawn.
I have been a customer before, and my previous experiences were great. On one visit, I was helped by a young man from Colombia, and on another visit by a young woman from a Uruguayan family. Both were friendly, professional, and made me feel welcome. That is why this experience was so disappointing.
First, I arrived at the store around 1:20 PM, and it was closed. I waited approximately 15 minutes before leaving. There was no sign explaining why the store was closed, and the door still indicated "Open." It was very confusing and unprofessional.
I came back about an hour later, and the store was finally open. I mentioned to Shawn that I had been there earlier and asked why the store had been closed. His response was simply, "Because it was closed." Then he said he had been in the bathroom.
After that, I politely asked him if he could show me the SATIVA pre-rolls. Instead of helping me, he pointed from behind the cash register with his finger and said, "Over there." I asked again if he could please show me the SATIVA pre-rolls, and once again he made the same gesture without even looking at me, while staring at his cell phone. It was obvious that he had no interest in helping customers.
I finally pointed and said, "I'll take one of those." I then asked him if he was new because I had never seen him before. In a sarcastic tone, he replied, "I've never seen you either, and I've been working here for a long time."
I paid $16.05 for a single pre-roll and received some of the worst customer service I've experienced.
When I got home, I realized Shawn had given me the wrong product. I had specifically asked for SATIVA several times, but he sold me a HYBRID pre-roll instead.
I returned to the store once again, very frustrated. Shawn then told me they didn't have any SATIVA in stock. I asked him why he never mentioned that during the purchase after I had repeatedly asked him to show me the SATIVA pre-rolls. Since he didn't have the product I requested, I asked for a refund.
As a business owner myself, I normally don't leave negative reviews. However, I also believe that honest customer feedback is important so business owners know what is happening in their stores.
If management has any questions about what happened, they can simply review the store's security camera footage. It will confirm everything I have described in this review, including the store being closed during business hours, the interactions at the counter, and how this situation was handled.
After this experience, I honestly have no desire to return to a store where an employee treats customers with such disrespect, indifference, and lack of professionalism. I truly hope management addresses this issue because one employee like this can seriously damage a business's reputation and drive loyal customers away. read more
